Hi,
My comment / complaint regarding Casino Extreme is that:
1. I ended up making two deposits when I only wanted to make one
2. I was disconnected by a casino administrator in the middle of playing a slot machine.
The two following are the chat sessions that took place.
Chat on livechat.casinoextreme.eu
Conversation started on : Friday, February 26, 2016, at 08:34
(GMT+0)
[08:34] hello
[08:35] Mikey has joined the conversation
[08:35] Mikey: Hello
[08:35] hi
[08:35] Mikey: How can I help you ?
[08:36] i have too much money in my account. i deposited $23.00 and i
have $46.00 in my account.
[08:36] Mikey: Great ..my I have your username please so that I can check
[08:36] ********
[08:37] Mikey: Hi Pamela
[08:37] hi
[08:37] i don't want any bonuses at all.
[08:37] Mikey: Ok
[08:37] Mikey: your account shows a balance of $46
[08:37] right
[08:37] that's too much.
[08:38] i only deposited $23.00
[08:38] Mikey: you deposited 2x$23
[08:38] no
[08:38] 1
[08:39] the first one didn't go through is the message i got
[08:39] oh boy
[08:39] Mikey: 2/26/2016 3:33:22 AM DFCredit
Card Deposit Transaction
approved
$23.00 $46.00 2/26/2016 3:33:22 AM
Card Deposit Transaction
$23.00
$23.00
Card Deposit Transaction
approved ,
$23.00 $23.00 2/26/2016 3:31:57 AM
Card Deposit Transaction
$23.00 $0.00
[08:39] Mikey: they both gone through
[08:39] why then did i receive the denial message?
[08:40] i'll just check my accounts. if this is going to be a problem. i may
not play here.
[08:40] Mikey: you made 2 deposit attempts and they both gone through
[08:41] ok you still haven't answered my question?????
[08:41] Mikey: what message have you received ?
[08:41] i'm a member of the lcb forum and was told this is a safe casino.
[08:41] Mikey: let me look at the logs from my side
[08:41] that the deposit was denied
[08:41] Mikey: yes ..we are safe you dont have to worry
[08:42] i used 2 different cards
[08:42] same bank
[08:43] Mikey: 2/26/2016 3:30:46 AM [Declined] We're sorry, but the transaction was
not successful.Transaction declined by card issuer. Please contact your
bank.Please check your information. If the problem persists, please contact
Customer Services.
[08:43] yep that's it
[08:43] Mikey: 2/26/2016 3:30:46 AM it was denied
[08:43] Mikey: 2/26/2016 3:33:22 AM 1769347
Card Deposit Transaction
approved
$23.00 $46.002/26/2016 3:33:22 AM
Card Deposit Transaction
requested $23.00
$23.00 2/26/2016 3:31:57 AM
Card Deposit Transaction
approved
$23.00 $23.00 2/26/2016 3:31:57 AM
[08:43] i didn't notice the time
[08:43] Mikey: 2/26/2016 3:33:22 AM 1769347
Card Deposit Transaction
approved
$23.00 $46.00 2/26/2016 3:33:22 AM
[08:43] Mikey: you deposited twice
[08:44] yes not intending to though
[08:44] its done so.....
[08:44] thanks for your help
[08:44] Mikey: you are welcome Pamela
[08:44] bye
[08:44] Mikey: feel free to contact me if you need any assistance
[08:44] ok thanks
[08:45] Mikey: you are welcome
[08:45] bye
[08:45] Mikey: bye
[08:46] Mikey has left the conversation
Conversation started on : Friday, February 26, 2016, at 09:49
(GMT+0)
[09:49] hello
[09:49] Mikey has joined the conversation
[09:49] Mikey: Hello
[09:49] hi again
[09:50] Mikey: Hi
[09:50] another problem
[09:51] i was playing bonkers slot and right in the middle of playing i
received a message that i was timed out by a casino administrator and i was taken back
to the log in page to log in again, why?
[09:52] Mikey: My apologies Pamela ,it happened to all our customers at the same moment
,honestly I have to check with RTG what happened
[09:52] ok
[09:52] Mikey: dont know what is the reason for that in the meantime I will add a chip to your
account
[09:53] thanks again Mikey, i know its not your fault.
[09:53] Mikey: it can happen Pamela
[09:53] no because it will have a real high play through to cash out if i win
anything. but thank you
kiddo
[09:54] Mikey: you are welcome Pamela
[09:54] have a great day
[09:54] bye
[09:54] Mikey: thank you very much ..you too
[09:54] Mikey: bye
I just wanted to give everyone the heads-up to check your accounts if a deposit is denied, so this won't happen to you.
And as far as the time-out explanation, well I am not buying it. I have played at Extreme before with play money and received the same message. Seems awfully strange to me. At the time that this happened I just was making a comeback from being down.
This just might be part of the online gaming downside, I don't know. I do know that it is awfully frustrating and costly. I hope this helps someone else!
Good Luck Everyone!
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