RESOLVED - casino extreme caution

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      • 15095668 1291063667630710 1394177992495577104 n

        mapluche

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        hello unfortunately want comment is bad experiencie, i was playing me free chip $20 i buy here in lcb , i lost all well ok , and only had 40 cents whit 20 cents of a deposit for tournaments i spin in tally hoo and i win $21.47 i read in the system withdrawable amount ready $21.47 , i request in cashier and vi help but in the lobby the chat not work and request in the site in live help . later of 5 mins simon comment me that i will play again whit all the wagers requeriments ! mmm not understand if the money is ready for to be removed . i lost all and pesime predatory terms.caution if your play here
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        Mikey13

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        Hi antoniomx ,

        I would like to apologize first on any inconvenience caused .

        Your coupon was converted as the balance went bellow $1 and not because you wagered $600 with this coupon .These settings are set directly by RTG even if the wagering at the point in time was  $30(instead of $600) from where you managed to increase your balance by combined play on Slots and BJ .You have been informed that the wagering was not completed and that the winnings made on BJ must be wagered additionally even if the games is restricted for play with this coupon .

        It is important to know that we didn't void your winnings and you continued to play with no restrictions .

        As stated for this promotion "WR = 30xbonus
        Max cashout = $200 (10x the bonus)
        Allowed Games: Keno, Slots (no progressives), Video Poker

        Please let me know if you have any other questions .

        Sincerely
        Mikey
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        LhasaLover

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        Hi Mikey,
        Thanks for your quick response!!  Got a question on this, though.

        Are you saying that if we have a bonus of any type with playthrough requirements on it, and our balance drops below $1, then we switch to a non-allowed game and get the balance back up, that we still have to meet the playthrough requirements of the original bonus?  (even tho it had dipped below $1)

        This is a confusing area for me, and I think some others here, so clarification will help.

        Thanks!! 
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        Mikey13

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        HI LhasaLover,

        Thank you for your question .

        Unfortunately yes ,this is something we have no control of and when it happens which is not so usual we have to inform the customer that he still needs to wager more. Restricted games are always restricted even if you complete a play through ,as you don't play with with a bonus free deposit .

        Hope this helps .

        Sincerely
        Mikey
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        This is a good reason for me to avoid your casino. Never have I heard a RTG still applying terms after a balance has become cashable because it dropped below $1. This is petty and nick picking. Any RTG that dose this really needs to get their act together.
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        Mikey13

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        Hi chocolateman ,

        Thank you for you comment .

        As stated for this promotion :

        Allowed Games: Keno, Slots (no progressives), Video Poker

        Maybe I am wrong here and I would appreciate your comment on what we have done wrong here ?

        His balance was not removed and he was able to play with it .

        Sincerely
        Mikey

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        Me balance 40 cents is a balance for play  ok? I review me wagers requeriments and all in 0 ,later i try me luck whit is and win  $21.47 i check again and i review withdrawable amount all . other  point i deposit 20 and has 17 cents more 23 cents for the the rest of the free chip in the terms  nothing comment balance minor  to  $1  Totally disagree with you.predatory terms  "casino xtreme predatory "is the new name..
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        Mikey for bad information and for terms  predatories i lost all ,again play  not is correct whit caution. Me friends why they wants loosers not winners..
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        LhasaLover

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        Chocolateman, Antonio -

        If you know this to be different at other RTG casinos, please tell us which ones, and show us where this is spelled out.  I've looked for it, and haven't found it at any of the ones I play at.  I've had this happen to me at other RTG's.
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        LhasaLover wrote:

        Chocolateman, Antonio -

        If you know this to be different at other RTG casinos, please tell us which ones, and show us where this is spelled out.  I've looked for it, and haven't found it at any of the ones I play at.  I've had this happen to me at other RTG's.


        In january i had in me balance .70 cents i play  whit is for try luck i win  $100 and i witdraw all whiout problems  here in lcb i remember publish me case i played  is in jackpot capital  , similar cases in others rtgs .. Jackpot capital,grande vegas,la riviera , freespin,and others casinos not rtg ,not understand why casino xtreme not want winners...
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        Mikey13

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        Hi antoniomx ,

        Thank you for your comment .



        4/13/2015 12:36:31 PM  1597778  Bonus Balance Converted  Amount: 0.74  and I would accept any mistake due to coupon settings like we always do but what has brought all this attention is Play on BJ which was not allowed and the winnings should be wagered .

        Once again I repeat that we didn't remove your winnings and you have been able to play .

        I would appreciate your solution to re-solve this if you believe there is any ?

        We can't change the rule on a promotion which is already published  but we can always work something out .I don't want to think what would happen if you had won a progressive Jackpot with it , for example .

        Anyone who has ever played with us ,would confirm that we do pay Instantly (2-3 minutes) whether you made it from a chip or from a deposit ,it makes no difference .



        Sincerely
        Mikey

      • 15095668 1291063667630710 1394177992495577104 n

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        Me balance for played is 40 cents and Simón in live help not explain nothing ,only he comment that i will play  again the wagers requeriments ..why? I lost all for the pesime informaciónand bad attention in live help, you can check i am member depositing in the casino and i accept when i lost  legally but  in is case not accept your decision why play for your casino and of any form  i lost  . if you change of opinión and i receive me payment  original .i will post a good comment for the casino
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        Mikey13

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        Hi antoniomx ,

        This has been copied from your history :

        4/13/2015 12:36:31 PM  1597778  Bonus Balance Converted  Amount: 0.74

        I am not trying to fight with you over this ,but please tell me what should we do with the winning made on BJ while the coupon was still active and how to we all together solve this ?Do you think the winning should be wagered too or not?

        Just asking what is rightful to do in this case if you placed and won on a restricted game .

        Sincerely
        Mikey




      • 15095668 1291063667630710 1394177992495577104 n

        mapluche

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        Restric game  i find the games  for play  i open alls  the games  and Games blocked  the super 21 not had blocked iplay  whit minimum bet only for try luck 1 bet later continúe playing in video slots and lost all the Lcb free chip ok?  mike ? Ok not want a good solución for me  ok thanks i will post me case in alls the forums where same  i am member sorry and as advice personal lear not make traps..
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        Mikey13

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        Hi antoniomx ,

        What if the coupon can't stop you from accessing and play on a certain games and it could only stop the wagering on the same but the winning would add to your balance ?Could you confirm that other RTG's have this option and if, I would appreciate their names ?

        That is why every coupon has its own rule which is published and transparent.

        I can't stop you for posting it everywhere and still you gave me no solution on how to fix this .

        Sincerely
        Mikey

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