RESOLVED - Casino Fenix. I'm waiting 47 days to pay me, a withdrawal of € 1,000!

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    Last post ago about 1 year by chocolateman
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    maxtranchida

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        maxtranchida

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        This is the e-mail I received Mon July 27, 2015 at (07:28) PM, for the withdrawal of 1,000 Euros from, support, (casino Fenix)

        From Fenixcasino (support)
        Submit Date: Monday, July 27, 2015 21:29:09
        To: Massimiliano Tranchida

        Hi Massimiliano Tranchida

        your Moneybookers withdrawal request in the amount of EUR1000.00 Has Been successfully created and will be reviewed by our cashier. Please make sure your casino account is fully registered.

        Your withdrawal request ID is xxxxx. Use the ID When Referring to this Particular withdrawal and keep it until the withdrawal process is complete.

        Log in to Fenixcasino now and play your favorite games.

        Your username is: maxtranchida

        If you have any questions, please contact our friendly support.

        Kind regards,
        Fenixcasino
        xxxfenixcasinoxxx


        I made a withdrawal request, Mon, July 27, 2015, but the withdrawal of 1000 € on my Skrill, Moneybookers, never arrived! And the (support) after more than a month, answering my emails so:

        From Fenix Casino Support (support)
        Submit Date: Wednesday, September 2, 2015 11:54:31
        To: Massimiliano Tranchida

        Dear Massimiliano,
        Thanks for contacting us.
        We really apologize for any delay Caused, we inform you That the payment will be issued as soon as possible.
        If you need help please contact us.
        Best regards

        I contacting the chat of site!
        As usual, they Told me, they know nothing about financial matters,
        and I have send an email to support.

        I sent an email to support, and this is their answer ...

        From Fenix Casino Support (support)
        Submit Date: Monday, September 7, 2015 21:03:38
        To: Massimiliano Tranchida

        Dear Massimiliano,
        Please be informed that, reluctantly, we do not possess any information on the withdrawal. Please write an email to cashierxxxxxxxxxx  for more information.
        Best regards

        So they do not know anything either support!

        I sent few emails to cashierxxxxxxxxxx
        But as usual, no response!

        CHAT:
        Paul 17.08.2015, 12:10:20
        Hello
        Paul 17.08.2015, 12:10:27
        How may I help you?
        Hello Paul
        It is from Monday, July 27 ... and I still wait for my withdrawal .... and passed three weeks but I have not received my withdrawal nor 1000 Euros and Which are not a lot of money I have not received any news yet but I am always receiving email offers, but obviously I can not take any offers Because I have a pending withdrawal! so I can not even make deposit and I can not play on Fenix ?casino! why do not I know?
        Paul ....
        Paul 17.08.2015, 12:11:44
        Yes I understand, let me check your account please
        Paul 17.08.2015, 12:13:36
        Once again I sincerely apologize for the delay, we are facing important changes on our structure and payment process. The withdrawal usually I do not take blackberries than 5 working days.
        Account: maxtranchida
        Paul 17.08.2015, 12:13:50
        At the moment all withdrawal sono stati delayed to two different issues
        Paul 17.08.2015, 12:14:09
        This is being resolved and to withdrawal are being paid
        Account: maxtranchida
        Paul 17.08.2015, 12:14:55
        I can see a note from the finance department and your withdrawal is being planned for this week
        Paul 17.08.2015, 12:17:28
        Once again I apologize
        Paul 17.08.2015, 12:17:37
        We have been working hard to fix this issues
        Paul 17.08.2015, 12:18:12
        and started new promotions for the regular player You will be informde by email as soon as your withdrawal is paid
        then I win itself in the future I will not have to wait all this time Paul?
        Paul 17.08.2015, 12:19:08
        Not I guarantee you, We are taking an extra week to fix all the issues and in the future Cashin will be paid in 2 to 5 days maximum
        ok thanks for all good work and I hope to soon Paul bye
        Paul 17.08.2015, 12:21:27
        You are welcome

        PROMISE MADE 26 DAYS AGO!
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        Emma.lcb

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        Hello Massimiliano,

        We contacted a casino representative regarding this issue and turned his attention to your forum topic.

        Thank you for your patience.

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        helena_kp

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        I am shocked from this situation from Fenix Casino.I have withdraw 3 times from this casino 2X1000 euros and once 250 euros,must admit without any problem,although i have read and warned out to play with caution with this guys.The pay me exactly in 3 working days! Hope you will get your money,because 47 days is too much!
        Rated:
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        maxtranchida

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        helena_kp wrote:

        I am shocked from this situation from Fenix Casino.I have withdraw 3 times from this casino 2X1000 euros and once 250 euros,must admit without any problem,although i have read and warned out to play with caution with this guys.The pay me exactly in 3 working days! Hope you will get your money,because 47 days is too much!


        Naw in Italy: (15/09/2015)= 50 days! WoW...

        Payment Method    Deposit Time    Withdrawal Time    Time Minimum Amount
        xxxxx                            Instant        2-4 Business Days              € xx
        xxxxxxxxxxxx              Instant        2-4 Business Days              € xx
        Skrill:                            Instant              Instant...?                      € xx
        xxxxxxxxx                    Instant              Instant                              € xx
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        Makerik

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        Paul 17.08.2015, 12:13:36
        Once again I sincerely apologize for the delay, we are facing important changes on our structure and payment process. The withdrawal usually I do not take blackberries than 5 working days.

        They have used this bullshit excuse in the past several times with other users (talking about a time period over 6months)  Cant recommend to anyone play here
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        Melcb

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        We have written to the rep again regarding your cashout. If we don't receive a response in a week then we will add this casino to the warning list.

        Thanks for your patience.
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        VaRiXD

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        we are facing important changes on our structure and payment process......HAHAHA

        Many Casino that don't want to pay use this phrase At some time I was trying to withdraw fro lucky7 that are closed now, took me 2 month to get the 100$ i won from Bonus

        They keep telling me that they need to changes there payment process that there computer was updating
        YE RIGHT !
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        edi.tanasescu

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        I really cannot belive this,I noticed lately alot of casinos in this situation of non payement.I am wondering if is still safe to play in online casinos because of all this issues appearing.Ofcourse they dont want to pay when we are talking about a big amount,. I never had problems when I made a withdrawal of 50,100 euros.
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        Makerik

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        Of course its safe to play at good and trusted online casinos! Whats amazing that people keep playing on thesw junky and rogue casinos even tough the internet is full information about them that should get people avoid them, but no.
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        Melcb

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        Hi maxtranchida,

        The casino has said you have been paid. Please confirm so we can update this thread.
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        maxtranchida

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        Melcb wrote:

        Hi maxtranchida,

        The casino has said you have been paid. Please confirm so we can update this thread.


        I confirm it was paid.
        Thanks!
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        edi.tanasescu

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        Congratulations maxtranchida for your winnings and ofcourse many thanks to Melcb and the LCB team,you are the best guys!
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        Cat50

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         spin time

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        Another player paid . Very good news  . It's great when the casino can work with the forum to get a player paid . Makes more people want to play there. You lose more customers by refusing to pay legit wins  [8-|].
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        chocolateman

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        Dont feel paid I waited somewhere near that for Palace of Chance too. I got paid last week in a Canadian check. ..

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