I registered a new account at Casino Fiz after receiving more than 1 e-mail from "Neil Barron, VIP Gaming Adviser", who offered me a "350% bonus with no playthro or wagering requirements". I made an initial deposit of $35 and when playing a new slot game, I hit big and realized that I had bet $30 on what I thought was a $3 bet....wow! I continued playing & got my winnings up to over $22,000. First off, a chat rep said I needed to play my deposit & bonus thro 35X....ok, I did that, came back & he said I was good to cash out, and that a manager would call me the next day to discuss details. I was SO excited, my biggest win ever and I've been internet gaming for over 18 years, playing dozens of casinos. The next day I came home to an e-mail from "Stuart S, Account Manager", informing me that I would only be paid $350 which is 10X my initial deposit and that normally, they would also take back the bonus they gave me ($123), but they would make an exception in this case. Supposedly, somewhere in their agreement, make a deposit of less than $250, you can only cash out at 10X that amount. I have NEVER encountered such a rule, with the exception that some casinos will offer a 10X max cash out bonus, if you decide to choose that, and it is clearly stated when offered. NO WHERE did it indicate that it was a 10 X cash out bonus. I have copies of all correspondence and of my computer screen, showing winnings of over $20,000. This casino is scamming me. We gamble our money with the hope of "hitting big" and that's what I did. NEVER invest your money with CASISO FIZ... TOTAL SCAMMERS
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