casino heaven

Our community has 90,286 members and growing
with 345,351 posts in 20,869 topics by 3,019 members.
Headline back 2
    1,617
    views
    7
    replies
    Last post ago about 2 years by chocolateman
    Avatar 2628

    bewbush

    • Full Member
    • male
    • offline
    • 0
      thanks given
    • 15
      thanks received
    • Started by
      Full Member
      175
    • last active 4 months ago

    Readers of this topic also read:

    Please or register to post or comment.
      • Avatar 2628

        bewbush

        • Full Member
        • male
        • offline
        • 0
          thanks given
        • 15
          thanks received
        • Started by
          Full Member
          175
        • last active 4 months ago
        my friend I had some problem,i deposit £36 casinoheaven and I got 36 %100 bonus,wager requment was 40x,i met wager requment,that time my balance was about £170,they withdraw 140 ,my new balance was 36 again,i didn't understand nothing their promotion,its not sense to get %100 bonus then,read now pls if someone understand pls write

        We currently have '1' players waiting to talk to us. The current wait is about '30' seconds. Please remain patient as we'll contact you as quickly as possible.


        You are being connected to 'Adrian'.

        Your Reference for this chat is LTK12178048520842X.

        Adrian: Hello

        Adrian: How may I help you today?

        you: hii adrian

        you: when I playing last night 140 has been withdraw from my account

        you: whats that?

        Adrian: May I please have your full name, username and email address?

        you:xxxxxxxxx

        you: xxxxxxxxxxx

        Adrian: Thanks Cenk

        you: xxxxxxxxx@hotmail.com

        Adrian: We have sent you an email about this.

        you: yes

        you: ididnt understand

        Adrian: What exactly?

        you: you say max amount 250

        you: I had £170

        you: that time 140 has been withdraw

        Adrian: No, you made a deposit for 36.77 Euro.

        you: my balance was 36

        Adrian: Any amount of bonus money above the original bonus amount received will be removed from the players account when the bonus becomes withdrawable.

        you: yes

        Adrian: So how can I help?

        you: just sc pls

        you: how %100 bonus working?

        Adrian: If you deposit 100 Euro

        Adrian: You receive 100 E bonus

        Adrian: You need to wager 40x100 to make the amount withdrawable.

        Adrian: After you make the wager, the amount will become 100 if the amount is over 100.

        Adrian: It can be 101 or 789988.5

        Adrian: When the wagering requirement are complete.

        Adrian: You will have the bonus amount available.

        Adrian: Makes sense?

        you: not sense sorry

        Adrian: Please read the terms and conditions of the bonus.

        you: I deposit 36

        you: you gave 36

        you: and you taking 140

        Adrian: Sir, as I have mentioned, Any amount of bonus money above the original bonus amount received will be removed from the players account when the bonus becomes withdrawable.

        you: ok

        you: where is 140?

        Adrian: If your bonus is 36, you can have max 36 after the bonus requirements are met.

        Adrian: It was removed

        you: I played many casinos I haven't seen in my life like that

        you: if I met wager requment my max cash out was 250

        Adrian: If you deposit 250 yes

        Adrian: But you did not

        Adrian: You deposited 36.

        you: i will tell you someting

        you: why i ll take your bonus then?

        you: where is the sense here

        you: i would play with my money

        Adrian: Because we offer you the chance you play again

        Adrian: After you lost your deposit

        Adrian: An additional amount equal to your deposit.

        you: i didn't lost my depsoit

        Adrian: That you can win.

        you: my balance was 260

        Adrian: I`m not sure you understand.

        Adrian: You deposited

        Adrian: 36.77 Euro

        Adrian: Which you have lost.

        Adrian: Then you started playing with the bonus money.

        Adrian: When you made the requirement of the bonus

        you: mr adrian

        Adrian: 36.77 Euro bonus became withdrawable. The extra 144.84 E was removed as the amount was above the deposit amount.

        Adrian: Then you wagered the 36.77 Euro.

        you: it should like that

        you: when players deposit 36 they get 36 %100 bonus and they met wager requment after wager requment they can max cash out 250

        you: you shouldn't withdraw any money from their account

        you: i m not playing first time online casino

        Adrian: Can you please read what I have wrote in the email and the chat?

        you: i have been playing for 10 years

        Adrian: Any amount of bonus money above the original bonus amount received will be removed from the players account when the bonus becomes withdrawable.

        Adrian: This is from the Terms and Conditions of the bonus that you chose.

        you: this not sense to get %100 bonus then mr adrian

        Adrian: Any amount of bonus money(144.84 Euro) above the original bonus amount (36.77 Euro )received will be removed from the players account when the bonus becomes withdrawable.

        you: don't you understand

        you: i m member to latestcasinobonus website i ll talk with my friend

        Adrian: No one has had any issues with the bonus so far.

        you: anyway

        you: thanks

        Adrian: Ok

        Adrian: Is there anything else I can help you with at the moment?
      • 2d4818989f1ca7ccfaccc9b2527a6916

        Johnny Karp

        • admin
        • male
        • offline

        "Just play. Have fun. Enjoy the game." -- Michael Jordan

        • 6707
          thanks given
        • 2250
          thanks received
        • Replied by
          admin
          3,686
        • last active 4 hrs ago
        I have checked the Terms and Conditions for this and sadly it says: "Any amount of bonus money above the original bonus amount received will be removed from the players account when the bonus becomes withdrawable." So that's what happened, I'm afraid there's nothing you can do about it.
      • Avatar 2628

        bewbush

        • Full Member
        • male
        • offline
        • 0
          thanks given
        • 15
          thanks received
        • Replied by
          Full Member
          175
        • last active 4 months ago
        thanks jonny for reply,problem is I deposit £36, bonus was %100,i started with £72,when I was playin my balance was about £170 and that time system did withdraw about £140 and I started again with £36,i spoked with costumer service I been told that they got 140 from my balance I started again with £36 of their bonus,and I asked them these bonus is not sense because you giving me £36 and in the game you taking back,so where is the sense here now,normally when players get bonus 1 they try to meeting wager requment after that they can continue to playing if they want they can withdraw money(limited max cash out or unlimit max cash out),question is here why I played with bonus then?i would play with my money,it was going to be very easy then,think now,you put 100 play with 200,you are meeting with wager requment and you completing wager requment after that they their money back and you continue to play with same balance again with 100 where is the sense here,,when I spoke with them,i asked them this bonus what for?i have been told that this bonus for help costumer,how?if you understand me can you explain me pls  I m not sure maybe I m wrong
      • Index

        blueday

        • admin
        • online
          • 18133
            thanks given
          • 9800
            thanks received
          • Replied by
            admin
            20,105
          • online

          Thanks for this post from:

          • 2d4818989f1ca7ccfaccc9b2527a6916
          • 200 zpsnwkvewod
          • Me
          Hi bewbush,

          I've removed your sensitive information from your post.  You should never post your full name and email address for your own safety.

          As to your problem, it looks like taking the bonus was just a waste of time.  The only thing it did give you was some extra play money.

          You deposited 36, they gave you 36.  Anything you won with the bonus becomes theirs once you have made the playthrough.  So had you won it up to 2000, they would have taken 1964 from you and left you with your deposit of 36.  This bonus was literally a waste of your time.

          Be sure to always read the terms of a bonus chip before you make a deposit - this will save you heartache like this afterwards.

          As Johnny rightly says, there is nothing that you can do except don't deposit there with a bonus. 

          You need to look for bonuses that are cashable.
        • Avatar 2628

          bewbush

          • Full Member
          • male
          • offline
          • 0
            thanks given
          • 15
            thanks received
          • Replied by
            Full Member
            175
          • last active 4 months ago
          yes you are right,i waste my time,,i didn't know,
        • Images

          Cat50

          • Superstar Member
          • female
          • online

           spin time

          • 4109
            thanks given
          • 2453
            thanks received
          • Replied by
            Superstar Member
            6,154
          • online

          Thanks for this post from:

          • Index
          Casino Heaven needs to change their name to casino hell (o) for that very devilishly bad bonus. It was a total waste of time even playing that bonus.I wonder what genius came up with that little beaut I wish you luck in the future and please read the terms carefully.
        • Index

          chocolateman

          • Super Hero
          • male
          • offline
          removed
          • 450
            thanks given
          • 494
            thanks received
          • Replied by
            Super Hero
            1,134
          • last active 16 days ago
          If what is said is true. That casino should be rogued and warning signs placed throughout. This is a crime that they are committing.

        lcb activities in the last 24 hours

        • 25
          new members
        • 595
          members online
        • 13765
          guests online
        • 162
          new posts
        • 4632
          free games played
        Join the club

        Most viewed forum posts

        Join today and start earning rewards

        You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
        S logo
        Select Language
        Search
        Search Results

        Report to moderator

        Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

        Please note that your email address will be revealed to the moderators if you use this

        Submit
        39012170