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    Last post ago over 2 years by chocolateman
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      • Avatar 2628
        • Started by
          Full Member
          175
        • last active 5 months ago
        my friend I had some problem,i deposit £36 casinoheaven and I got 36 %100 bonus,wager requment was 40x,i met wager requment,that time my balance was about £170,they withdraw 140 ,my new balance was 36 again,i didn't understand nothing their promotion,its not sense to get %100 bonus then,read now pls if someone understand pls write

        We currently have '1' players waiting to talk to us. The current wait is about '30' seconds. Please remain patient as we'll contact you as quickly as possible.


        You are being connected to 'Adrian'.

        Your Reference for this chat is LTK12178048520842X.

        Adrian: Hello

        Adrian: How may I help you today?

        you: hii adrian

        you: when I playing last night 140 has been withdraw from my account

        you: whats that?

        Adrian: May I please have your full name, username and email address?

        you:xxxxxxxxx

        you: xxxxxxxxxxx

        Adrian: Thanks Cenk

        you: xxxxxxxxx@hotmail.com

        Adrian: We have sent you an email about this.

        you: yes

        you: ididnt understand

        Adrian: What exactly?

        you: you say max amount 250

        you: I had £170

        you: that time 140 has been withdraw

        Adrian: No, you made a deposit for 36.77 Euro.

        you: my balance was 36

        Adrian: Any amount of bonus money above the original bonus amount received will be removed from the players account when the bonus becomes withdrawable.

        you: yes

        Adrian: So how can I help?

        you: just sc pls

        you: how %100 bonus working?

        Adrian: If you deposit 100 Euro

        Adrian: You receive 100 E bonus

        Adrian: You need to wager 40x100 to make the amount withdrawable.

        Adrian: After you make the wager, the amount will become 100 if the amount is over 100.

        Adrian: It can be 101 or 789988.5

        Adrian: When the wagering requirement are complete.

        Adrian: You will have the bonus amount available.

        Adrian: Makes sense?

        you: not sense sorry

        Adrian: Please read the terms and conditions of the bonus.

        you: I deposit 36

        you: you gave 36

        you: and you taking 140

        Adrian: Sir, as I have mentioned, Any amount of bonus money above the original bonus amount received will be removed from the players account when the bonus becomes withdrawable.

        you: ok

        you: where is 140?

        Adrian: If your bonus is 36, you can have max 36 after the bonus requirements are met.

        Adrian: It was removed

        you: I played many casinos I haven't seen in my life like that

        you: if I met wager requment my max cash out was 250

        Adrian: If you deposit 250 yes

        Adrian: But you did not

        Adrian: You deposited 36.

        you: i will tell you someting

        you: why i ll take your bonus then?

        you: where is the sense here

        you: i would play with my money

        Adrian: Because we offer you the chance you play again

        Adrian: After you lost your deposit

        Adrian: An additional amount equal to your deposit.

        you: i didn't lost my depsoit

        Adrian: That you can win.

        you: my balance was 260

        Adrian: I`m not sure you understand.

        Adrian: You deposited

        Adrian: 36.77 Euro

        Adrian: Which you have lost.

        Adrian: Then you started playing with the bonus money.

        Adrian: When you made the requirement of the bonus

        you: mr adrian

        Adrian: 36.77 Euro bonus became withdrawable. The extra 144.84 E was removed as the amount was above the deposit amount.

        Adrian: Then you wagered the 36.77 Euro.

        you: it should like that

        you: when players deposit 36 they get 36 %100 bonus and they met wager requment after wager requment they can max cash out 250

        you: you shouldn't withdraw any money from their account

        you: i m not playing first time online casino

        Adrian: Can you please read what I have wrote in the email and the chat?

        you: i have been playing for 10 years

        Adrian: Any amount of bonus money above the original bonus amount received will be removed from the players account when the bonus becomes withdrawable.

        Adrian: This is from the Terms and Conditions of the bonus that you chose.

        you: this not sense to get %100 bonus then mr adrian

        Adrian: Any amount of bonus money(144.84 Euro) above the original bonus amount (36.77 Euro )received will be removed from the players account when the bonus becomes withdrawable.

        you: don't you understand

        you: i m member to latestcasinobonus website i ll talk with my friend

        Adrian: No one has had any issues with the bonus so far.

        you: anyway

        you: thanks

        Adrian: Ok

        Adrian: Is there anything else I can help you with at the moment?
      • 2d4818989f1ca7ccfaccc9b2527a6916
        • Replied by
          admin
          3,689
        • last active 14 hrs ago
        I have checked the Terms and Conditions for this and sadly it says: "Any amount of bonus money above the original bonus amount received will be removed from the players account when the bonus becomes withdrawable." So that's what happened, I'm afraid there's nothing you can do about it.
      • Avatar 2628
        • Replied by
          Full Member
          175
        • last active 5 months ago
        thanks jonny for reply,problem is I deposit £36, bonus was %100,i started with £72,when I was playin my balance was about £170 and that time system did withdraw about £140 and I started again with £36,i spoked with costumer service I been told that they got 140 from my balance I started again with £36 of their bonus,and I asked them these bonus is not sense because you giving me £36 and in the game you taking back,so where is the sense here now,normally when players get bonus 1 they try to meeting wager requment after that they can continue to playing if they want they can withdraw money(limited max cash out or unlimit max cash out),question is here why I played with bonus then?i would play with my money,it was going to be very easy then,think now,you put 100 play with 200,you are meeting with wager requment and you completing wager requment after that they their money back and you continue to play with same balance again with 100 where is the sense here,,when I spoke with them,i asked them this bonus what for?i have been told that this bonus for help costumer,how?if you understand me can you explain me pls  I m not sure maybe I m wrong
      • Index
        • Replied by
          admin
          20,293
        • last active 29 min ago

        Thanks for this post from:

        • 2d4818989f1ca7ccfaccc9b2527a6916
        • 200 zpsnwkvewod
        • Me
        Hi bewbush,

        I've removed your sensitive information from your post.  You should never post your full name and email address for your own safety.

        As to your problem, it looks like taking the bonus was just a waste of time.  The only thing it did give you was some extra play money.

        You deposited 36, they gave you 36.  Anything you won with the bonus becomes theirs once you have made the playthrough.  So had you won it up to 2000, they would have taken 1964 from you and left you with your deposit of 36.  This bonus was literally a waste of your time.

        Be sure to always read the terms of a bonus chip before you make a deposit - this will save you heartache like this afterwards.

        As Johnny rightly says, there is nothing that you can do except don't deposit there with a bonus. 

        You need to look for bonuses that are cashable.
      • Avatar 2628
        • Replied by
          Full Member
          175
        • last active 5 months ago
        yes you are right,i waste my time,,i didn't know,
      • Images
        • Replied by
          Superstar Member
          6,170
        • last active 31 min ago

        Thanks for this post from:

        • Index
        Casino Heaven needs to change their name to casino hell (o) for that very devilishly bad bonus. It was a total waste of time even playing that bonus.I wonder what genius came up with that little beaut I wish you luck in the future and please read the terms carefully.
      • Index
        • Replied by
          Super Hero
          1,155
        • last active 1 day ago
        If what is said is true. That casino should be rogued and warning signs placed throughout. This is a crime that they are committing.

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