RESOLVED: casino heroes withdraw problems

yesterday i am win a  8500 euro and my account is verify and today locked my account and again want a document this really joking

this support talking

yesterday not have a problem

Emma
I am afraid there is nothing I can do for you at the moment.

ME
today invesgastion

Emma
Yes correct, your account was locked today due to the investigation.

ME 
this joking

Hi shiirbaz,

Sorry to hear that. Could you please PM me your casino username so that we can contact the casino on your behalf?

Did you played within the max bet limit of bonuses? the average max bet could be €5 per spin and. If you are not breaking any terms and rules they should pay your winnings as soon as the investigation ended.

I have great experiece with this casino and they always pay so if everything is alright you should not worry about it :)

yeah i am max playing 5 euro because system max played 5 euro not more not accep my friend i am won first 4k and wager finish and again play extra win 4.5 k total my balance 8.5 k

ik hoop broer weet je dat is echt lekker geld and als ik krijgt dit geld ik ga naar vakantie maar echt raar weet je waroom gisteren niks gezegd van mij vandaag hebt problem ik 3 keer gesturen adresses papier vandaag nog een keer als je niet betalt lekker zeggen van mij ik niet wachten last de jaar ook 2 casino niet betaalt van 35.000 euro alles curacao casino echt ik ben niet gelukt 

haart stikke bedankt

new mail

Hi,Thank you for contacting us!

Your account is under a pending investigation regarding this issue and we will get back to you as soon as we know more about it!

Thank you for your patience and cooperation.

Kind regards,
Saga - Support Hero

Okay, then I think you should get your winning.

I had the same experience with other casino, they asked me to take a picture of me holding my ID, just to make sure I was real. It's stupid but apparently they are allowed to ask you that. I did sent them what the documents and payment still delayed, they threw me emails back and forth about ID and stuff and when I had enough I just contacted MGA about it, the next day I received my money!

1 thing for sure thou, LCB will always giving you results! so no worries here maatje

thank you also need contact the MGS pls help for me  

because i dont know how contact the mga

first playing 10 twin spin win 216 euro

and later only play slot games 8800 euro wagering

and 4k total my balance only waiting withdraw and support want a document

and later i am again slot games and table games extra win 4.5k 

total my balance 8.5 k but free spins wagering time i am not playing table games only play slot games and max 5 euro playing because system not accept the more money

Please wait for another day till the investigation is done and I am pretty sure LCB will resolve this problem. All you need to do is be patient (geduld). Before you know it, you are in a plane enjoying your holiday :)

Your username has been forwarded to the casino, shiirbaz. We'll keep you posted no worries. 

As IamLeo advised you it's better to be patient and wait for their response. 

MMM ..

My guess is that this will be resolved ... Have been depositing and withdrawing without problems at this casino for years ... Maybe its because its an huge amount of money or something ...

Still not cool to experience this for you though ... so I hope you can enjoy your withdraw soon !

We're always doing our best to help all of you. It is a holiday season therefore, most of the aff managers are having days off and mostly it is the reason we can't have all complaints sorted out.  We don't have an official casino rep for Casino Heroes. Still, we're doing our best to get through to the managers at Casino Heroes. Once we hear back from them, we'll let you all know. 

Im sure that both LCB and CasinoHeroes are doing all they can to resolve this issue ...

Patience is the keyword Im afraid (and I know ... having patience is hard ... specially when its about this amount of money ... But in the end will be worth waiting aswell)

i am waiting last the 36 hours of more not send a answer for me how many day waiting this answer ??

Thank you for contacting Casino Heroes.

As you already have been informed about several times your account is currently closed due to an ongoing investigation.
Unfortunately we cannot set a specific time frame for when this investigation is over. However, this investigation is done by another department and we can therefore not in any way accelerate the process.

We will get back to you as soon as the investigation is over and your account will thereafter be reopen.

Thank you for your patience regarding this query. We apologise for the inconveniences this may have cost.

Thank you for sharing this with us. So hope they will sort it out soon. We're also going to contact them, don't worry. Keep you posted. 

I really hope for you this investigation ends soon because of the holidays things might get slower than usual but I am very positive about the outcome of it :)

hi again and thank you all people

yesterday casinoheroes contact the for me and every day 2k paid for me

first withdraw yesterday buy

31/12/2016 12:34 Received Hero Gaming Processed 0.00 +2000.00
Transaction ID: 1982344272
Reference ID: 100008001A2979950
Sender's email: john.mallia@herogaming.com

01/01/2017 11:39 Received Hero Gaming Processed 0.00 +2000.00
Transaction ID: 1982867491
Reference ID: 100008001A2979951
Sender's email: john.mallia@herogaming.com

and now have balance 14k 

1 week every day 2k paying for me yeahh

See, I knew they will pay! congrats on your winnings and enjoy your holiday :)