casinoluckywin

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    Last post ago over 3 years by blueday
    11949255 10205580936109057 7800196383343680542 n
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      • 11949255 10205580936109057 7800196383343680542 n
        • Started by
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        • last active 9 months ago
        yeah i run the 23 free through and ended up with 200 max i could withdraw was 100 fair enough,it say in their rules you dont need to provide id if you use skrill etc so i put 10 into create a gateway to withdraw my 100 they now say they need passport or drivers licence which i have neither,i sent them a copy of my birth certificate and also sent an email to them but all i get is an automated reply,have i lost my tenner or is there anything else i can do please help
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        • last active 2 hrs ago
        Graham Donovan wrote:

        yeah i run the 23 free through and ended up with 200 max i could withdraw was 100 fair enough,it say in their rules you dont need to provide id if you use skrill etc so i put 10 into create a gateway to withdraw my 100 they now say they need passport or drivers licence which i have neither,i sent them a copy of my birth certificate and also sent an email to them but all i get is an automated reply,have i lost my tenner or is there anything else i can do please help


        Hi Graham and welcome to the forum.

        Having looked at the T & C for the free cash, I can't see that you have done anything wrong at all.  Looking at the General T & C, I note it says the following "If you fail to comply with any security request within 5 business days, Company reserves the right to void any winnings in your account.".  Check your spam box/inbox for any messages you may have missed. 

        I suggest making a complaint to them asap if you've received no reply at all from them.

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