CBM sport complaint

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    Last post ago about 2 years by chocolateman
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    ivancomical

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        ivancomical

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        Hello everyone

        I'd like to take the time to explain my complaint I have with CBM sports.

        In august I registrated on CBM Sports and played with my first deposit and the welcome bonus that was matched.  Everything was going good, I was being lucky on the slots, I managed to wager the complete bonus and end up with a nice balance of around 3600 euros.

        The customer support team of CBM sports was fast to respond to my questions through the message center.

        Though, the problems started to arise when in October I wanted to transfer my balance out of the casino and into my e-wallet.  I received the following e-mail from administration:


        Kindly note that as per our T&Cs, the maximum bet, when a bonus is pending or actively being turned-over, is Eur 7.50 per bet (or the equivalent in any other currency).

        Kindly be informed that due to this breach, we have withdrawn your winnings from your account.

        Should you have any queries do not hesitate to contact our Customer Care team.

        We thank you for your cooperation

        Regards,

        Payments Team'[/quote >


        To which I replied the following:

        Data : 29/10/2014 13:57
        Mes : Hi Nicoletta,

        I do not agree with this , I have made my deposit and won in august , the T&Cs did not include this rule.
        When winning such a large amount you can imagine you read the rules again.

        It would not be fair to add a rule later and then revoke my win.
        Please restore my balance and my trust.

        Kind regards,
        Ivan


        I know for a fact that at the time of my registration and making the deposit and playing with my cash and bonus balance the rule being mentioned was not on the website yet!

        I'm referring to:

        [quote]22.9. - Maximum bet when a bonus is pending, or actively being turned over is €7.50 per bet (or equivalent in any other currency). Failure to follow this condition may result in forfeiting any winnings. This includes double up wagers after the game round has been completed. For example, wagering winnings from X game round on red/black


        I hope LCB can help me get in touch with CBM Sports about this issue.  I think it's only fair for my winnings to be paid. I can't understand a max bet rule being forced upon me retrospectively.

        Thanks for listening to my inquiry.
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        mer3801

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        There are a lot of sites like these that actually track changes to the T&C of the casinos. I hope you're able to get help with this.
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        ivancomical

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        Thanks for the reply, well I tried one of these (archive.org) but that didn't help me.
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        blueday

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          According to the T & C page, the last update was "Last revised : 12/2013 ". In their rules, it says about keeping the several different languages of their T & C's up to date however, if there is a discrepancy, the English language rules shall apply.

          Unfortunately, I don't think there is much that you can do tbh.



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          chocolateman

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          These casinos are so petty. They use anything they can find to avoid legit winnings. This is why im glad some type of regulations is coming into effect. Inetbet now has those same betting rules. This is such a damn same...

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