hi. on oct. 1 cleos deposit processor was having several problems. everyone has been complaining on facebook and everywhere else. well for me, every other deposit declined. I use a prepaid visa, which means i load cash on to it. Well their declined deposits actually pended. I contacted them on oct. 1 and they gave me a 20 dollar freebie and stated i had to wait three to five business days and then the pending charges would be dropped for sure. Well on Oct. 6 they posted. I sent them an email showing them my statement of pending charges and posted charges all through their processor allcdmedia.com. They told me they would get back to me on october 7, and i got an email oct. 10 or 11th. No one contacted me on october 7th like they said they would. They had the nerve to say the charges declined. I dont even think they looked at my statements. they looked at their transaction sheet and that was it. Then they said i never sent statements, which of course i did. Now they are telling me they will contact me tomorow, oct. 14. It has been two weeks and they owe me 80 dollars. Because of this mistake, I dont have access to my real cash. They also said it was my bank error. I told them that is impossible because it shouldn't have pended if it declined, and that it was their processor error. Other people are saying that the withdrawal from credit card happens, but their cleos account is not being credited immediately, and some are waiting more than three days for their credit to post. I just want my refund back to my prepaid visa. Can someone help me?
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