RESOLVED - cleos vip room

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Last post ago about 2 years by leedigi
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leedigi

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      leedigi

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      cleos is stillpaying very slowly and always in circles with there answers nothing has changed
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      chocolateman

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      They are already on probation here. Please keep everyone updated if you are waiting on a withdrawal. Thanks
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      leedigi

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      you know i will
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      leedigi

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      another day and still nothing same old story
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      leedigi

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      last post the transcript well is the cash out processed yet
      when willit be
      now tiomorrow nextyear
       
       

       
       
       
        Maria  09:07:47 pm 
       
      As I said in the afternoon
      the time frame to process a payout takes from 5 to 12 business days
      you requested it on Oct 1st
      we are still on time to process it
       
       

       
       
       
        lee  09:09:02 pm 
       
      and as i said it never takes 5 day u strecht it to 3-4 weeks and another week for fedex
       
       

       
       
       
        Maria  09:09:21 pm 
       
      Sir I said it will take like 12 business days
      I am sorry if it gets late
      there's nothing I can do at that point
       
       

       
       
       
        lee  09:09:58 pm 
       
      oh ojk now 12 days not 5
       
       

       
       
       
        Maria  09:10:08 pm 
       
      from5 to 12 business days sir
      that's the time frame
      I cannot change that
       
       

       
       
       
        lee  09:10:43 pm 
       
      its not sir i am a girl and second you just said 12 days
       
       

       
       
       
        Maria  09:11:03 pm 
       
      ok maam
      sorry
      The time frame is from 5 to 12 business days
      it can take less
       
       

       
       
       
        lee  09:11:32 pm 
       
      and again you just said 12 days so i see its really 3-4 weeks
      stop it never does
       
       

       
       
       
        Maria  09:12:09 pm 
       
      well I am sorry but there's nothing I can do at that point anyways
      it is up to the Area in charge
       
       

       
       
       
        lee  09:12:57 pm 
       
      right do you have a bonus for me
       
       

       
       
       
        Maria  09:13:35 pm 
       
      Sorry free chips are given Monday thru Wednesday only
       
       

       
       
       
        lee  09:13:50 pm 
       
      ok another win here


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      chocolateman

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      If they have $10 million laying around to give away. Why does It takes so long to process a withdrawal?
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      leedigi

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      more lies from the jokers they processed the cash out on fri i ask how are they sending the check no ans i hear from there email 2-7 days why always no direct answer and second no tracking number so it could never be as usual 2 days and second the funniest of all they have a banner in the lobby stateing use code free200 and when you try its not working??is it me
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      cheetahwind

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      Well it is the weekend, maybe a bit of patience might be required over the weekend.  Not many US facing casinos or "sweepstakes" companies tend to have cashiers working the weekends.  If you don't hear anything by end of day Monday then I would tend to believe you might have a reason to be upset.
      I'm under the impression really Cleo's has moved everything outside of the US anywho.  Last I knew everything was based in the US.  Then someone must have breathed down there neck wrong.
      Only reason why I'm saying this they moved there processor to a foreign country now.  I'm sure checks aren't coming from the US anymore.  So now your pretty much stuck in the same waiting game as everyone else.
      Yet this is all a guess, as after my initial spat with them, I never have really cared for them.  Yet it would seem as if some people still like there odd software that seems full of rip off games and also requires a mandatory playthru.
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      leedigi

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      ok todday id day 13 lets see what happenes
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      leedigi

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      bonus from them there in the days of there window 5-12days or 3-4 weeks i should get an email this week mind you they processed it on fri so now 4 days later still nothing which means they havent done anything to fix there issues
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      chocolateman

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      Some casinos don't count weekends and Monday was a Holiday in the USA. Give it a few more days and see what's happens...
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      leedigi

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      according to them nothing
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      chocolateman

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      Well there isn't much you can do but wait. Hopefully you will hear something by the end of this week. If I was you I would avoid this place in the future.
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      leedigi

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      good news three weeks and i havea tracking number
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      Cat50

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       spin time

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      Well it is about time  . I hope everything goes smooth from here on and you have your payout soon.

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