RESOLVED - cleos vip room - paytable issue

Our community has 90,244 members and growing
with 345,067 posts in 20,857 topics by 3,018 members.
Headline back 2
2,632
views
14
replies
Last post ago almost 2 years by Cat50
No avatar normal

anneloc

    Full Member
  • female
  • offline
  • 34
    thanks given
  • 96
    thanks received
  • Started by
    Full Member
    222
  • last active 4 days ago

Readers of this topic also read:

Please or register to post or comment.
    • No avatar normal

      anneloc

        Full Member
      • female
      • offline
      • 34
        thanks given
      • 96
        thanks received
      • Started by
        Full Member
        222
      • last active 4 days ago
      I have included all of the paytables to the game the combination I had was an ace with a 3x symbol another ace and another symbol with a 4x and another ace which makes it a 12 x pay out I was betting 10 coins and aces pay 500 I saw the play history right after it happened and it only paid me for 6000 but the balance reflected the proper amount but I cant explain why it would only show the 6000 in play history unless I am not adding right 
      • Paytable page 2
      • Paytable
      • Paytable page 3
      • Cleos
    • No avatar normal

      anneloc

        Full Member
      • female
      • offline
      • 34
        thanks given
      • 96
        thanks received
      • Replied by
        Full Member
        222
      • last active 4 days ago
      okay here is my math for this issue  5 aces pay 500  with a 3x and 4x symbol the payout gets times by 12  my bet  and my bet was 10  sooooo  12 x 500  equals 6000  times the bet of 10  equals 60000  now divide that in half because I was betting  .50 cents  and that is 30000.00  ???  any one have a different way to calculate it   its a 243 way to win pay table and all wins are multiplied by bet  am I incorrect
    • No avatar normal

      anneloc

        Full Member
      • female
      • offline
      • 34
        thanks given
      • 96
        thanks received
      • Replied by
        Full Member
        222
      • last active 4 days ago
      here is a better photo of the win that didn't credit over a display error  I guess waiting on response
      • Photo
    • Index

      drtheolen

      • admin
      • male
      • online
      "Think for Yourself - Question Authority" - Timothy Leary
      • 1148
        thanks given
      • 955
        thanks received
      • Replied by
        admin
        2,045
      • online

      Thanks for this post from:

      • Casino extreme
      • No avatar small
      • Me
      • 2d4818989f1ca7ccfaccc9b2527a6916
      • Nirvana2
      I've analyzed the Angkor game so here's my opinion:

      I understand you got 3 scatters and won 15 free spins on game's maximum bet which is $125. That would mean you initially won 5x total bet or $625 in cash in addition to 15 free spins.

      Than you mentioned you lined up 5 aces at some point during the free spins feature. Because it pays 500x line bet (I underline line bet here) your win would be - 500 x 10 coins per line x $0,50 per coin = $2500.

      Further, you could have 5 aces with wilds substituting in combination. If you had wild on reel 2, than win multiplier would be 3x and your win would be $7500, with wild on reel 4 it would be $10.000 and if you had wild on both reel 2 and 4 multiplier would be 12x and only than you would win $30.000.

      So if you were betting $125 and scored a win of 5 aces where wilds appear on both second and fourth reel and substitute in a winning combination, than your win of over $30.000 was calculated and shown correctly. From the screenshots I here I cannot see that big win of $30.000, but if you got the wilds I mentioned in combination with aces, than you are entitled to those $30.000. It would be very helpful if you have that big win screenshot.
    • Index

      drtheolen

      • admin
      • male
      • online
      "Think for Yourself - Question Authority" - Timothy Leary
      • 1148
        thanks given
      • 955
        thanks received
      • Replied by
        admin
        2,045
      • online

      Thanks for this post from:

      • Casino extreme
      • No avatar small
      • Me
      • 2d4818989f1ca7ccfaccc9b2527a6916
      Also, forgot to mention this as well in my above post. Angkor is 243 way slot, it has no traditional lines, but it cost you to play it as if it had 25 lines. In other words you are required to bet minimum of 25 coins per spin.

      That is why I use term bet per line in the post above, you are not actually placing bet per line, but for the purpose of our calculation here the term suffices. More accurate term would be the bet multiplier. Calculation is basically the same as in 25 line slot.
    • No avatar normal

      anneloc

        Full Member
      • female
      • offline
      • 34
        thanks given
      • 96
        thanks received
      • Replied by
        Full Member
        222
      • last active 4 days ago
      thank you for taking the time to do the math that is what I got  however only 10 games are triggered with the three scatters  it takes 4 to get 15 free games  .  what I don't understand is why the game balance was not credited to my account and only 6000 ..  I have the spread sheet they sent but as with the other players problem the rep said the history has a glitch sometimes and you need to go by what is on the screen rather than what you see in history ..... I have asked for that screenshot from them and was told they could not get it but sent a print out of the wins losses  ....I know what came up in the game it was the 9th spin out of 10 I was watching it very closely because of the large bet and was just about to have a fit if it didn't land on anything and then it came.....now cleos has to do the right thing and pay what the game says to pay ...gonna give them the benefit of the doubt  they do pay  all be it a little slow they do pay ....
    • Index

      drtheolen

      • admin
      • male
      • online
      "Think for Yourself - Question Authority" - Timothy Leary
      • 1148
        thanks given
      • 955
        thanks received
      • Replied by
        admin
        2,045
      • online
      Sry about the number of free spins, my bad. Its 10 free spins for 5 scatters.

      Now, there was an obvious error with the game, its just a matter of where the error was. And that question comes down to this one: have you got aces on reels 1, 3 and five and Angkor wild symbol on reels 2 and 4 on your ninth free spin. If you did, you should be paid $30.825 from spins. Otherwise, you should not.
    • Index

      drtheolen

      • admin
      • male
      • online
      "Think for Yourself - Question Authority" - Timothy Leary
      • 1148
        thanks given
      • 955
        thanks received
      • Replied by
        admin
        2,045
      • online

      Thanks for this post from:

      • Me
      • Index
      • Index
      • No avatar small
      We have notified their casino representative about this topic and asked for clarification on this matter.

      I've also received your play history Annie, which is indeed showing the win you complain about. However, I cannot understand the string of numbers that represent that win, so I have asked the support to clarify what was on reels and in which position.

      I will update you as soon as I get the response.
    • Cleo

      Cleosviproom

        Casino Rep
      • offline
      • 0
        thanks given
      • 7
        thanks received
      • Replied by
        Casino Rep
        11
      • last active 3 months ago

      Thanks for this post from:

      • Index
      • Index
      Hello LCB community,

      We have been reviewing this case and are in the process of contacting the customer and solving this matter.

      Our apologies to anneloc for the inconveniences.

      Regards,
    • No avatar normal

      anneloc

        Full Member
      • female
      • offline
      • 34
        thanks given
      • 96
        thanks received
      • Replied by
        Full Member
        222
      • last active 4 days ago

      Thanks for this post from:

      • Anchi
      • Soad1
      • Me
      • 2d4818989f1ca7ccfaccc9b2527a6916
      • Index
      • Images
      okay  Cleos did the right thing and credited my account the 24000 that was the proper win amount after the 6000 that they did credit got email this morning money was in account ......Thanks to drthleon    Vlada and    Zuga I appreciate your help  l.......best part is im now cashing out but with 43020.51  well I left 1020.51 in the account.....Thank you cleos     
    • No avatar normal

      leedigi

        Jr. Member
      • offline
      • 0
        thanks given
      • 8
        thanks received
      • Replied by
        Jr. Member
        64
      • last active 15 days ago
      happy youe ending worked out how long did it take for them to pay you i hope my problems with them emd as nicely
    • Nirvana

      orren

        Full Member
      • offline
      "If life didn't suck half the time, we would take the great things for granted...."

                                          -orren
      • 105
        thanks given
      • 38
        thanks received
      • Replied by
        Full Member
        150
      • last active about 1 month ago
      anneloc wrote:

      okay  Cleos did the right thing and credited my account the 24000 that was the proper win amount after the 6000 that they did credit got email this morning money was in account ......Thanks to drthleon    Vlada and    Zuga I appreciate your help  l.......best part is im now cashing out but with 43020.51  well I left 1020.51 in the account.....Thank you cleos     


      What curious to hear if you ever received payment on your cashout??
    • Index

      chillymellow

        Mighty! Member
      • female
      • offline
      ...chillymellow...
      My turn to play bingo!
      • 1051
        thanks given
      • 1114
        thanks received
      • Replied by
        Mighty! Member
        3,586
      • last active 25 days ago

      Thanks for this post from:

      • Images
      Extra nice win. Hope payment was made and I figure it was or we would have probably heard about it.  Hope you saved some to pay on your taxes. Congratulations on the win!
    • Images

      Cat50

      • Superstar Member
      • female
      • online

       spin time

      • 4102
        thanks given
      • 2446
        thanks received
      • Replied by
        Superstar Member
        6,152
      • online
      Good to see it worked out. I hope you have continued good luck at the casino and happy spinning  .

    lcb activities in the last 24 hours

    • 26
      new members
    • 644
      members online
    • 12492
      guests online
    • 155
      new posts
    • 7084
      free games played
    Join the club

    Most viewed forum posts

    Join today and start earning rewards

    You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
    S logo
    Select Language
    Search
    Search Results

    Report to moderator

    Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

    Please note that your email address will be revealed to the moderators if you use this

    Submit
    39012170