for three days in a row in blackjack, an error would occur saying insufficient funds even though i had money in the account. any rounds played consecutively when this error occured didnt count after freezing and didn't document history. tech support see it either.
on july 2. any games won or loss when that error occurred and erased all funds in account wasnt posted in my balance. when i exited and went back in the my balance in my account was whatever it was when i first started
11:12 pm i had 60.01. i played three hands of blackjack. two five per hand and one 10. my balance after betting was 40 dollars.i blackjack on 10 and one a 5. it said total wins 35. my new balance showed 75. i played a second round with same bets. my balance was 55 dollars. i won a black jack on 5 dollar hand and i won 5 dollar hand. total won was 22.50. my balance showed 77.50. i push rebet but it said insufficient funds and froze.
when i went back into game. my balance was 60.01 again. i lost 17.50 that day.
mind you this happened on july 1 and i lost22.50.
on june 30 i lost 60 dollars.
total lost 99 dollars.
they said it didnt show in tech support but it didnt happen.
one of their reps told me that cleo knew they were having a problem blackjack and i would be reimbursed. still nothing.
RESOLVED - cleos vip wont reimburse for technical problem
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