RESOLVED - cleos vip wont reimburse for technical problem

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Last post ago over 3 years by blueday
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p0kahontis

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      p0kahontis

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      for three days in a row in blackjack, an error would occur saying insufficient funds even though i had money in the account.  any rounds played consecutively when this error occured didnt count after freezing and didn't document history. tech support see it either.

      on july 2.  any games won or loss when that error occurred and erased all funds in account wasnt posted in my balance. when i exited and went back in the my balance in my account was whatever it was when i first started

      for example

      11:12 pm i had 60.01. i played three hands of blackjack. two five per hand and one 10. my balance after betting was 40 dollars.i blackjack on 10 and one a 5. it said total wins 35. my new balance showed 75. i played a second round with same bets. my balance was 55 dollars. i won a black jack on 5 dollar hand and i won 5 dollar hand. total won was 22.50. my balance showed 77.50. i push rebet but it said insufficient funds and froze.

      i exited

      when i went back into game. my balance was 60.01 again. i lost 17.50 that day.


      mind you this happened on july 1 and i lost22.50.

      on june 30 i lost 60 dollars.

      total lost 99 dollars.

      they said it didnt show in tech support but it didnt happen.

      one of their reps told me that cleo knew they were having a problem blackjack and i would be reimbursed. still nothing.

      UPDATE HERE
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      p0kahontis

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      update on cleos. after money taken from black jack they said they didn't see anything wrong. and my balance was never over 152.  i gave them three days of problems and they answered one.

      get this, my balance that day went up to 500 dollars. they are looking at wrong day. they said c attachment but they never it sent it.

      they have given three answers to a technical problem. and every time them they did something wrong.  When i tell them what they did wrong, they say they have to reevaluate it.

      so i told them i am supposed to trust your evaluation system after three mistakes report and investigation. by now a 24-48 hour tech problem has turn into two and half weeks of bullshit.  They should comp. just because.
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      blueday

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        Did you manage to capture any of this as a screenshot so you could show them?

        Perhaps you should just withdraw your cash and stay away.  If their system is so bad, it can't pick up games played and wins/losses, I would certanly steer clear.  What if you won a jackpot and that didn't show in their system? 
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        hymacaw

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        I have had some real issues with this place as well and have spent a few hours this morning trying to get credit for a deposit I made which was not credited to my account (2nd time in a few days this has happened).  Live chat is useless to straighten things like this out and their email support is a joke.  So I was in the process of contacting my bank to ask that they charge-back this last deposit that I received NO credit for (I have NEVER request a charge-back before...ever) and they closed my account at Cleos so I can not log in to see if the deposit was properly credited...and they won't respond to me so....I am happy to be rid of this place and want to warn others...don't deposit here unless you like hassles about your deposits not showing up!!

        Be careful people...I don't trust them.  Oh..and this is a screen shot of what I get when I made my last deposit.  But the deposit showed up as approved in history and I received an email confirming the transaction was approved.
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        blueday

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          Sounds like good advice Hymacaw based on both your post and p0kahontis' post.

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