CLUB GOLD CASINO - Resolved

Our community has 91,559 members and growing
with 348,080 posts in 20,176 topics by 2,467 members.
Headline back 2
    3,748
    views
    8
    replies
    Last post ago almost 4 years by zuga
    No avatar normal
    • Started by
      Newbie
      1
    • last active almost 4 years ago

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal
        • Started by
          Newbie
          1
        • last active almost 4 years ago
        hELLO ALL. CAN ANYBODY HELP ME. I JOINED CLUBGOLD CASINO AND DEPOSITED ABOUT 1000 EURO OVER SIX MONTHS. I MADE NO MONEY BUT WENT TO WITHDRAW 270 USD.
        IT SEEMED TO TAKE FOREVER. IT WAS IN PENDING WITHDRAWELS AND THEN IT VANISHED.
        NEXT THEY CLOSED MY ACCOUNT CLAIMING THEY NEEDED VERIFICATION DOCUMENTS TO PAY ME. MY HOTMAIL ACCOUNT IS CLOSED SO I COULD NOT RECEIVE ANY EMAILS FROM THEM.
        I ASKED THEM TO SEND TO MY NEW EMAIL AND I WOULD SUPPLY ALL DOCUMENTS. NO ANSWER. I THEN JOINED AGAIN UNDER MY SAME NAME AND ASKED A CUSTOMER SERVICE REP TO SEND WHAT INFO THEY NEEDED TO MY NEW EMAIL. HE SAID THEY WOULD, BUT NO REPLY. I THINK I AM BEING SCAMMED HERE AS THEY NEVER ASKED FOR DOCUMENTS WHILE I WAS DEPOSITING MONEY.i HAVE A SKRILL ACCOUNT AND USED IT TO DEPOSIT. HOW CAN I CONTACT THESE GANGSTERS AND AT LEAST GET SOME OF MY MONEY BACK.
      • Putting on lipstick emoticon 1
        • Replied by
          admin
          12,352
        • last active 1 hour ago
        This happened 6 months ago, did you request a withdrawal right after you joined this casino? Also weren't you aware that you would need docs when asking for a withdrawal?

        Lips
      • No avatar normal
        • Replied by
          Sr. Member
          403
        • last active 3 months ago
        2129ed wrote:

        hELLO ALL. CAN ANYBODY HELP ME. I JOINED CLUBGOLD CASINO AND DEPOSITED ABOUT 1000 EURO OVER SIX MONTHS. I MADE NO MONEY BUT WENT TO WITHDRAW 270 USD.
        IT SEEMED TO TAKE FOREVER. IT WAS IN PENDING WITHDRAWELS AND THEN IT VANISHED.
        NEXT THEY CLOSED MY ACCOUNT CLAIMING THEY NEEDED VERIFICATION DOCUMENTS TO PAY ME. MY HOTMAIL ACCOUNT IS CLOSED SO I COULD NOT RECEIVE ANY EMAILS FROM THEM.
        I ASKED THEM TO SEND TO MY NEW EMAIL AND I WOULD SUPPLY ALL DOCUMENTS. NO ANSWER. I THEN JOINED AGAIN UNDER MY SAME NAME AND ASKED A CUSTOMER SERVICE REP TO SEND WHAT INFO THEY NEEDED TO MY NEW EMAIL. HE SAID THEY WOULD, BUT NO REPLY. I THINK I AM BEING SCAMMED HERE AS THEY NEVER ASKED FOR DOCUMENTS WHILE I WAS DEPOSITING MONEY.i HAVE A SKRILL ACCOUNT AND USED IT TO DEPOSIT. HOW CAN I CONTACT THESE GANGSTERS AND AT LEAST GET SOME OF MY MONEY BACK.
        Seems very odd as in my 6+ years of play nothing like this has ever happened to me even at unapproved casinos that I have requested withdrawals from.  Why would they close your account when you had a pending withdrawal and why would you rejoin when you already had an account?  All you needed to do was phone them.  And, once they closed your account why didn't you email them your id documents and fax them the usual faxback or authorization form? 

        I suggest if they still owe you money that you do what I stated above and comply with submitting your ID documents and faxback/authorization form. Send it to their support email address and ask that they forward the documents to whom ever is responsible for withdrawals. 

        If this yields you know results I can offer you more help if you send me a PM
      • Club gold casino logo
        • Replied by
          Casino Rep
          14
        • last active 5 months ago
        Please be advised that we do want to pay this player and  our procedure is strictly in line with our terms and conditions.
        In this instance, this player requested multiple number of withdrawals which he subsequently cancelled and left one pending which was to be processed .
        However our payments department has been emailing the player since 26 of February asking for documents but with never receiving reply. As a consequence the account was subsequently suspended on 7th March.
        In the mean time he opened a new account (against our terms) asking the closure reason and the Support provided all details. The email address on the new account was different and we were also contacted from a 3rd email address. As there are funds on the account it is impossible to disclose information of the primary account without proper verification.
        Our problem was also that the player, in an email sent on the 7th mentioned that Hotmail is blocking our email yet in this complaint he states that the Hotmail account is actually closed.
        In this instance , the player is required to contact us by telephone, pass our DPA check, and then we can proceed with adding a new email address. We will be then in the position to send him the verification request again.
        We firmly believe that the comments above by the player are not correct  and unfair towards the image of our Casino.
        Since I am registered on this site the player is also free to PM me in future for any issues that may arise.
        Best regards
        Dino G
        Casino Manager
        ClubGoldCasino
      • No avatar normal
        • Replied by
          Sr. Member
          474
        • last active 5 months ago
        Of course opening a new account is against term, but it seems he did that to make contact since you guys closed the other one. 

        The player is a first time poster so I am always skeptical, but he says he used skrill to deposit, isnt it pretty safe to just credit back to skrill?  I mean if he is withdrawing less than deposited and having it sent to the same account used for depositing, it seems that would eliminate any fraud.

        2129--- what the problem with getting your documents over?  And take your caps lock off when typing, my eyes hurt. 8'|
      • Club gold casino logo
        • Replied by
          Casino Rep
          14
        • last active 5 months ago
        Indeed, as the issue appears to be that of communication,  we are not holding this against the player. We want to complete the verification process and pay him if everything is in place. Of course in this instance the player has had also other methods of contacting us, including this forum, but the real issue is to get this matter sorted  so hopefully this will be completed quickly.

        As for the necessity to verify even when the player is using a safe method, a business decision was made for having verification as a standard procedure rather than base it on the player withdrawal amount. We normally do it only once in a players lifetime, although some instances have required further review. Unfortunately (or fortunately) our experience tells us that it is better to get the verification done sooner rather than later.
        At the same time, we are here to improve and make the process as painless as possible.
        Best regards
        Dino G 
      • Club gold casino logo
        • Replied by
          Casino Rep
          14
        • last active 5 months ago

        Thanks for this post from:

        • Me
        • No avatar small
        • 2d4818989f1ca7ccfaccc9b2527a6916
        Hi All,
        Just a quick update to inform this thread that, as anticipated, the player has been verified and paid.
        Once again we would like to congratulate the player on his winnings!
        Best regards
        Dino G
      • Me
        • Replied by
          admin
          6,575
        • last active 5 hrs ago
        thanx for the update Dino.

        Upgrading this topic to resolved.

        cheers
        Zuga

      lcb activities in the last 24 hours

      • 39
        new members
      • 672
        members online
      • 11332
        guests online
      • 106
        new posts
      • 1147
        free games played
      Join the club

      Most viewed forum posts

      • Putting on lipstick emoticon 1
        Hi LCB'ers,Here is a list of freebies that are not on the weekly code list. This list includes casinos to check your acct, call/email for free chip and casinos not listed here at our forum.  I will update this list on...
        More Free Chips
      • Putting on lipstick emoticon 1
        LCB $250 August Contest – Lets Play Roulette     Hi LCB'ers because of the launch of the new site design i had to temporarily close this contest. Lets start fresh - for any member that may have already enterted a...
        CLOSED - LCB $250 August Contest – Lets Play Roulette
      • Putting on lipstick emoticon 1
        LCB $500 10th Anniversary Contest Wow, can you even believe it’s been a whole ten years we have been around! I know I am personally thrilled I have shared this time together with the old timers and of course all...
        Closed - LCB $500 10th Anniversary Contest

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170