RESOLVED: Club player casino deliberaterate lies

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    Last post ago 10 months by MelissaN
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      • Queen
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        • last active 5 days ago
        Hope this is the right forum, requesting help in ridiculous denials and put offs by club player casino. I won 800 usd in Feb and sent off my id and claims. After being requested to send it to 3 diff depts including the manager, finally was told i had only requested withdrawal and sent the paperwork on march 19th.
        During this time I have over a dozen automated messages with tracking number, always saying they will contact within 1 business day. Ludicrous as it is now April. I have been on live chat so many times, including    "right I will show this to the manager,come back in 30 mins, rest assured , your money is on its way,      only to be put off by the new chat person who will tell me  "its all in the terms and conditions?? on the 3rd request to call back in 30 mins, I didn't bother and sent yet another email off with the usual lie  of being contacted in 1 business day etc etc blah blah. 
        In australian dollars (which I am presuming they will  sentd it as they made me deposit in usd) it is worth well over a thousand. I have never had this issue with anyone else, hoping you can assist? thanks
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        Thanks for this post from:

        • 2d4818989f1ca7ccfaccc9b2527a6916
        Hello Julie Cale,

        Unfortunately, this casino is under the warning sign due to slow payment, voided winnings etc.

        Check this out: Warning: Please be advised that you can expect slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. Club Player Casino is part of the Virtual group, and has been known for offering a quantity of no deposit bonuses. This is one of the reasons why they have been under attack by bonus abusers, fraudsters, multi accounters etc, making it harder for regular players. That of course is not an excuse for their long and delayed payments. They do pay eventually if the player meets all the terms and conditions. Please note that if player breaches even the slightest rules, they can expect winnings to be voided. Its up to the players discretion to decide whether to play here or not. We ask you to proceed with caution with this casino group.

        They have a casino rep pn our forum so please be so kind and post your complaint here in this thread so that casino rep can see it and hopefully answer:

        http://www.latestcasinobonuses.com/onlinecasinobonusforum/direct-casino-support/coolcat-clubplayer-prism-cirrus-wild-vegas-palace-ofchance-vip-lounge-slots-of-v/165/

        In case he doesn't reply on this thread then PM me your casino username I'll try to contact him.

        Best regards.
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      • Queen
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        • last active 5 days ago
        Thanks for your help, I finally got some of my money. They ripped me off by changing the approved amount, and decided to take the bonus out again. IT HAD ALREADY BEEN REMOVED and the emails approved that. After waiting so many months for what I got, It is just too frustrating to go back through their usual rubbish promises and fight for the twice removed deposit. thanks again for this site guys.
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        Thanks for this post from:

        • Queen
        Hi Julie Cale,

        You're welcome Julie. Thank you for letting us know. We appreciate that. We are here to help our members as much as we can.

        We completely understand your frustration and the inconvenience you went facing these couple of months but at least you got some of your winnings. Please, next time be cautious when choosing a casino to play at. Make sure not to play at the casino with a warning sign, there are a lot of genuine casinos on our lists to choose from.

        Good luck. 

        Best regards.





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