CRAZY LUCK CASINO Should be shut down

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I want to file a complaint against a casino. The casino in question is named Crazy Luck Casino. Back in December, I had won 4k and I had only received 2k of my winnings. I have been arguing back and forth with them to get my remaining 2k since December 2014. I have heard every excuse under the sun. About three months ago, their Manager, Martin informed me in order for me to receive my money quickly that I needed to make a deposit so they can process my winnings. Martin states that it is in their “Terms and Conditions Agreement” when it comes to  an international transfer and if I make this deposit, he guaranteed me that I would have my 2k plus the deposit ($500) a total of 2.5k in 36 hours. It has been 3 months ago, and I have not seen a dime. I have been calling the casino and asking for the Manager, leaving messages, being told to call back in 3 hours and at times they would just hang up on me. When I go online to chat, the chat is not working. Now I have another manager, John working on my account and he is now asking for me to make a small deposits in order for him to expedite my 2.5k.  This is bullshit.


I already reported this to Ask gamblers.com and they tried and have gotten nowhere. The casino is now blacklisted from so many complaints from players and the lack of communication from Crazy Luck Casino. I  also sent an email to Gambling Commission.gov.uk. I continue to receive calls from this casino harassing me to make a deposit and when I inquire as to where my winnings are the casino response is soon.  My last phone conversation with John at Crazy luck casino, I told him that I want my money now and his response was that I wasn’t listening to him. He told me to make a deposit of $100 and he will get me my money and if I don’t make a deposit I will have to wait a long time to receive my money.

What! Is this right? I don’t think so? I have read their “Terms and Conditions Agreement” and it says nothing about making deposits in order to expedite your winnings. This is definitely illegal and Breach of their agreement. I need help to get my money.

thanks but LCB had already reported this casino is not reliable.

Hi acosta,

We are sorry to hear about your predicament!

As Viky said, we have had the warning on the casino for a few months now stating: 
Warning: DO NOT deposit at this casino, they are rogue and untrustworthy.Players have experienced delayed/no payments and unresponsive customer support.

Unfortunately there is not much we can do, we have tried on several occasions with other payment complaints but they use the same delay tactics.

I think i warned about this casino earlier on doing some of my many posts As I said then I will say now. This casino is underfunded and should be avoided.

Just such a shame when things like this happen  . Please avoid the warned against casinos. There are plenty of good casinos to play at.