RESOLVED - Dasist casino

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  • At first I really liked this casino until I played a free spin no deposit bonus which I wagered and had 140€ in my balance the max withdrawal for a no deposit bonus is 50€ which I understand so my balance was adjusted to 50€ so I made a small deposit and continued playing and tried to cash out at 100€ and again it was adjusted to 50€ because apparantly it does not matter that you have wagered the original bonus and since done a deposit until you withdraw the 50 the will keep confiscating winnings over that amount, I'm very annoyed with that nonsense and I play at the sister casino play.casino at least four days of every week but that will no longer be happening

  • HI Cnichas,

    We have notifired the rep of your complaint. Please private message me your username.

  • Melcb wrote:

    HI Cnichas,

    We have notifired the rep of your complaint. Please private message me your username.

    Thx Melc , I just pm'd you the details now 

  • ok

  • Hello Cnichas,

    according our rules the maximum withdrawal limit for winnings from "free spin" without deposit is limited to 50 Euro or equivalent currency or 0.15 BTC. Remaining balance will be removed.  https://www.dasistcasino.com/bonus-terms
     After winnings  you have to withdraw money because your total win was  from no deposit freespins. As to deposit it has been returned to your account and you lost it.

     

    Best regards,

    Das ist Casino Team

     

  • Das_ist_Casino wrote:

    Hello Cnichas,

    according our rules the maximum withdrawal limit for winnings from "free spin" without deposit is limited to 50 Euro or equivalent currency or 0.15 BTC. Remaining balance will be removed.  https://www.dasistcasino.com/bonus-terms
     After winnings  you have to withdraw money because your total win was  from no deposit freespins. As to deposit it has been returned to your account and you lost it.

     Thx for the reply but please take a closer look at the activity on the account , 

    you will see I requested a payout for 140€ which got rejected and my balance was adjusted to 50€ which is fine I understand that , I had 50€ after excess winnings were removed , I deposited into my account and then played reel rush and took my balance up to 100€ and then requested a payout for 92€ which was the result of play from my 50€ with my 5€ deposit all reel cash and not bonus money as my first withdrawal got rejected and the my balance whent from 140€ to 50€ so there is no more bonus , I deposit to boost my now real balance and win another 45€ , request a payout and I get rejected again with 100% real cash no bonus attached, u have the live chat saved from your cs stating that even though my balance was adjusted the first time with the total of 50 as real cash and despite my real money deposit giving me a real cash Balnce of 55€ with no bonus tied up it pure real cash , because I did not withdraw it and redeposit the real cash I have my winnings earned from real cash with no bonus wagering requememts attached confiscated ????

    I have never heard of such nonsense and to be honest it' can only be one of 2 things either your finance team was not aware they had already adjusted my winnings after the first attempt at a withdrawal and acedently adjusted my Balnce again on a second attempt after winning with my 5€ deposit combined my 50€ winnings which is human error or you simply don't want to payout 

    please check the activity carefully and you will see clearly that this is a huge error on your side 

     

     

  • I won 4.45 from the freespins completed wagering with a balance of 140 requested a payout but it was declinced and 50 was subtracted from the 140 which is fine as as the bonus was capped what i have now is a 50 that is real cash and the excess winnings have been subtracted by you already, I add another 5 , i have 55 now i continue to play and win some more and request another payout which is now 92 which you rejected and return 50 to my account but not the remaining 42 which was won with my real money not attached to your bonus huh

  • 11. The maximum withdrawal limit for winnings from "free spin" without deposit is limited to 50 Euro or equivalent currency or 0.15 BTC. Remaining balance will be removed.

     

    these are your terms which I understand and happily abided by but you had subtracted the ecess amount 90 euro and rewared me with 50 euro real cash which I won fair and square and which i boosted with a deposit of 5 euro to make 55 euro I continued to play and luck was on my side I won an additional 42 euro which you confiscated either by mistake or purpose 

  • can a moderator please help me get the attention of the Dasist rep , they not responding to me private messages and clearly not interested in this thread , they not reading the complaint properly either because they appear to confused about the details as the dispute is about the 42€ owed to me not spins they credited my account with 50 spins but  I am owed 42€

  • Hi Cnichas,

    We've already notified the rep to answer here. Hope they'll get back to us shortly. 

  • Dear player,

    We double checked your profile and bets you placed. You won from no deposit freespins 86.04 EUR then you made a deposit of 3.98 EUR, and your total balance became 90.02. From this sum - 90.02 you started to place bets and all your win was not only from the deposit you made but also from the bonus, that is why your money was confiscated.

    Best regards,

    Das ist Casino Team 

  • Das_ist_Casino wrote:

    Dear player,

    We double checked your profile and bets you placed. You won from no deposit freespins 86.04 EUR then you made a deposit of 3.98 EUR, and your total balance became 90.02. From this sum - 90.02 you started to place bets and all your win was not only from the deposit you made but also from the bonus, that is why your money was confiscated.

    Best regards,

    Das ist Casino Team 


    !!!!!!

    I am going to frank!!! you are lying !!!! and clearly have not analized the activity!!! this is the what happend exatly

    15 freespins played which i won 4.45 euro

    i wagerd the 4.45 with a balance of  140 euro , requested a payout , your adjusted my balance to 50 euro which is correct , i deposted 5 euro , i now have 55 euro , i won 45 eruo , requested a payot for 92 euro with 8 euro left in my balcnce to play
    !!!!!!!!

    Attention!!!!!

    this  is whre you  need to analyze the account carefully

    you for no reason rejected the withdrawal and adjustedmy balcnce back to 50 euro by confiscating the 42 euro, this cant be done to a real cash balance agian if there is no active bonus ,do you understand what actulally undrstand what took place ?or must i attach screenshots? what i assume happened is that upon the second payout request someone handling it did not know that it was adjusted already and guessed it was the fist attempt at withdrawing the wagerd bonud money but it was not , it had been adjusted from 140 to 50 then 5 added by my deposit won 42 of which you confiscated at the second withdrawal attemtpt which is an error

  • Hi Dasist Rep , have you seen the error yet ? Has it been corrected ? Can I have my 42€ now ? 

  • We're still waiting for the casino rep to reply here. We've notified them again. Keep you posted. 

  • Hi Cnichas,

    we sent you an email with comments On January 26, 2017, 10:25:52: 
    we checked your account one more time and we found out that your win was from no deposit bonus. because deposit has been made after win. Unfortunately, we don't return 42 EUR.
    You can check it also in bets history.

    Best regards,

    Das ist Casino Team 

  • We seem to agree to disagree but I'm not gonna waist anymore of my time. 

    Lesson learnt I guess 

    thx LCB you can close this thread as resolved 

  • The new manager of the Casino contacted me and we resolved the issue , this casino officially on my top ten list to play at 

  • good news smiley 

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