RESOLVED: Desert Nights Casino US BONUS BANNED

Our community has 90,134 members and growing
with 344,698 posts in 20,835 topics by 3,014 members.
Headline back 2
    1,855
    views
    12
    replies
    Last post ago over 1 year by sloto
    Jade lcb

    jade

      Hero Member
    • female
    • offline
    • 407
      thanks given
    • 364
      thanks received
    • Started by
      Hero Member
      787
    • last active 12 hrs ago

    Readers of this topic also read:

    Please or register to post or comment.
      • Jade lcb

        jade

          Hero Member
        • female
        • offline
        • 407
          thanks given
        • 364
          thanks received
        • Started by
          Hero Member
          787
        • last active 12 hrs ago
        I opened an account several years ago after getting an invitation via email.  I was promised a NDB/free chip for opening the account, but after I completing the registration I was told that I could not be given the sign up bonus until I completed the authorization information form and sent them my driver's license and credit cards.  I decided to just uninstall and forget about them. 
        The other day I got an email with a free chip for my birthday and decided to give them another chance.
        When I went to their site the sign stating "No Promotions Available," was still there. Here's the email.
        $10 FREE Birthday Gift!
        Have a gift on the house for your special day! Unwrap your $10 free bonus in the cashier up to a week after your birthday!

        I sent them an email saying that up to this date I had never received any freebies from them, but I was willing to take the birthday chip but it was not there when I went to their site.

        This was their response:

        Thank you for contacting Desert Nights Casino Support.
        Due to recent abuse of our promotional offers by fellow players from your region, a decision has been made by our management team to make some changes to the offers being extended to your region. A change has been made to restrict bonus offers and rewards to players from your region due to excessive abuse.
        Should you require any further assistance, feel free to contact us.
        Best Regards,

        Chaz
        Desert Nights Customer Support


        I am from the US.  Like I said in my email to Desert Night's, I have NEVER gotten anything free from you people.  I don't understand why they would send me a 2nd free offer after all this time and again renig  on it. I also wanted all US players to know that they are saying we are 'BONUS BANNED' at this casino.
        One another question, is this casino still a part of SlotoCash, Miami Club, Uptown Aces, etc.
        I would really like a response  from this casino.
        My user name is: debbydug


        Rated:
      • Index

        blueday

          admin
        • offline
          • 18109
            thanks given
          • 9770
            thanks received
          • Replied by
            admin
            20,074
          • last active 14 min ago

          Thanks for this post from:

          • Jade lcb
          Link to your topic sent to the rep Jade.  Hopefully a response will be forthcoming soon.
        • Sloto cash

          sloto

            Casino Rep
          • offline
          • 0
            thanks given
          • 53
            thanks received
          • Replied by
            Casino Rep
            69
          • last active 7 days ago
          Hi

          Thanks for your message

          Please can I get your username?

          Mr Sloto
        • Claudia schiffer

          rferry5

            Sr. Member
          • offline
          • 21
            thanks given
          • 75
            thanks received
          • Replied by
            Sr. Member
            296
          • last active about 1 month ago
          geez glad i read this i was going to deposit herre glad i didnot  i have seen other people complain about desert nights from usa also thanks for the info rferry5
        • Jade lcb

          jade

            Hero Member
          • female
          • offline
          • 407
            thanks given
          • 364
            thanks received
          • Replied by
            Hero Member
            787
          • last active 12 hrs ago
          My user name is: debbydug
          My user name is at the bottom of my first  post at the top of the page.......,,
        • Sloto cash

          sloto

            Casino Rep
          • offline
          • 0
            thanks given
          • 53
            thanks received
          • Replied by
            Casino Rep
            69
          • last active 7 days ago
          Hi Jade

          You current have more than one account. See following T&C:

          1. Only players who have registered a real-money account are eligible to receive promotions. The bonuses will be given only once per household and/or per account, as per our terms of use. If a second account is opened it will be closed and all play bonuses and winnings may be voided.

          Your username of the main account is debidug and you are welcome to redeem the $10 Free Birthday Bonus on this account anytime,.

          Mr Sloto
        • Jade lcb

          jade

            Hero Member
          • female
          • offline
          • 407
            thanks given
          • 364
            thanks received
          • Replied by
            Hero Member
            787
          • last active 12 hrs ago
          That occurred because I had an account before US players were not allowed to or were prohibited from playing at many Rival casinos (including yours) a while back.  I was told that this account under debidug was deactivated when you again started allowing US players back in your casino.  I was told to open a new account.  I had no way of knowing this account was still in your system.  They need to delete, inactivate or whatever they were suppose to do that they didn't do and not come back years later and use this as an excuse.
          During that time, when RIVAL CASINO'S stopped allowing US players and then years later changed their minds, well, that messed up a lot of US accounts in the process, not just mine and I refuse to take responsibility for that,  it was RIVAL CASINO'S mess and I see it is still haunting us.

          But all that is beside the point, that is not what the email said.  I told you in the first post what their reason was and even copied and pasted the reply

          This was their response:

          Thank you for contacting Desert Nights Casino Support.
          Due to recent abuse of our promotional offers by fellow players from your region, a decision has been made by our management team to make some changes to the offers being extended to your region. A change has been made to restrict bonus offers and rewards to players from your region due to excessive abuse.
          Should you require any further assistance, feel free to contact us.
          Best Regards,

          Chaz
          Desert Nights Customer Support

          I would like an answer to this.  Is the US player 'Bonus Banned' and why would they say it if it is not true.
          And why did they use it as an excuse for not giving me any bonuses instead of just saying 'you have multiple accounts, something I could understand, explain and resolve.
        • Jade lcb

          jade

            Hero Member
          • female
          • offline
          • 407
            thanks given
          • 364
            thanks received
          • Replied by
            Hero Member
            787
          • last active 12 hrs ago

          Thanks for this post from:

          • Images
          Still waiting for an answer.
        • Index

          blueday

            admin
          • offline
            • 18109
              thanks given
            • 9770
              thanks received
            • Replied by
              admin
              20,074
            • last active 14 min ago

            Thanks for this post from:

            • Jade lcb
            Chased a response from the rep on that Jade.
          • Me

            zuga

              admin
            • male
            • online

            "All it takes for evil to prevail is for good people to do nothing "

            Check out our No Deposit Casino and No Deposit Bingo lists.

            • 6371
              thanks given
            • 8815
              thanks received
            • Replied by
              admin
              6,557
            • online

            Thanks for this post from:

            • Jade lcb
            I reckon they are off for the weekend
          • Index

            blueday

              admin
            • offline
              • 18109
                thanks given
              • 9770
                thanks received
              • Replied by
                admin
                20,074
              • last active 14 min ago
              Zuga wrote:

              I reckon they are off for the weekend


              You were right Zuga.  I've had a response to my chaser - the rep is hopeful of a response later today (from a third party).
            • Sloto cash

              sloto

                Casino Rep
              • offline
              • 0
                thanks given
              • 53
                thanks received
              • Replied by
                Casino Rep
                69
              • last active 7 days ago

              Thanks for this post from:

              • Index
              • Jade lcb
              • Images
              • Me
              • Panda kiss
              Hi

              Thanks for your message. Apologies for the delay.

              Please see below:

              ''Is the US player 'Bonus Banned' and why would they say it if it is not true.''

              No, there was a mistake on your account. This has since been resolved after a manager checked your account. As mentioned your username of the main account is debidug and you are welcome to redeem the $10 Free Birthday Bonus on this account anytime,

              ''And why did they use it as an excuse for not giving me any bonuses instead of just saying 'you have multiple accounts, something I could understand, explain and resolve.''

              I honestly dont know, sometimes reps can make a mistake, we are all human, but we will talk to the rep and ensure there is no confusion in future.

              Apologies again for the confusion caused. Best of luck with the bonus and Happy Birthday!

              Regards
              Mr Sloto

            lcb activities in the last 24 hours

            • 31
              new members
            • 597
              members online
            • 13421
              guests online
            • 67
              new posts
            • 6913
              free games played
            Join the club

            Most viewed forum posts

            • Putting on lipstick emoticon 1
              Hi LCB'ers,Here is a list of freebies that are not on the weekly code list. This list includes casinos to check your acct, call/email for free chip and casinos not listed here at our forum.  I will update this list on...
              More Free Chips
            • 200 zpsnwkvewod
              Hello dear LCBers,LimoPlay Casino has something special in stored for you!!Each week Vitali, the lovely casino representative from LimoPlay will be posting a new contest. Please subscribe to this thread by clicking on...
              Win free spins and more every week with LimoPlay
            • Putting on lipstick emoticon 1
              LCB $250 August Contest – Lets Play Roulette     Hi LCB'ers because of the launch of the new site design i had to temporarily close this contest. Lets start fresh - for any member that may have already enterted a...
              CLOSED - LCB $250 August Contest – Lets Play Roulette

            Join today and start earning rewards

            You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
            S logo
            Select Language
            Search
            Search Results

            Report to moderator

            Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

            Please note that your email address will be revealed to the moderators if you use this

            Submit
            39012170