RESOLVED: Desert Nights Casino US BONUS BANNED

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    Last post ago over 1 year by sloto
    Jade lcb
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    • last active 4 hrs ago

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      • Jade lcb
        • Started by
          Hero Member
          802
        • last active 4 hrs ago
        I opened an account several years ago after getting an invitation via email.  I was promised a NDB/free chip for opening the account, but after I completing the registration I was told that I could not be given the sign up bonus until I completed the authorization information form and sent them my driver's license and credit cards.  I decided to just uninstall and forget about them. 
        The other day I got an email with a free chip for my birthday and decided to give them another chance.
        When I went to their site the sign stating "No Promotions Available," was still there. Here's the email.
        $10 FREE Birthday Gift!
        Have a gift on the house for your special day! Unwrap your $10 free bonus in the cashier up to a week after your birthday!

        I sent them an email saying that up to this date I had never received any freebies from them, but I was willing to take the birthday chip but it was not there when I went to their site.

        This was their response:

        Thank you for contacting Desert Nights Casino Support.
        Due to recent abuse of our promotional offers by fellow players from your region, a decision has been made by our management team to make some changes to the offers being extended to your region. A change has been made to restrict bonus offers and rewards to players from your region due to excessive abuse.
        Should you require any further assistance, feel free to contact us.
        Best Regards,

        Chaz
        Desert Nights Customer Support


        I am from the US.  Like I said in my email to Desert Night's, I have NEVER gotten anything free from you people.  I don't understand why they would send me a 2nd free offer after all this time and again renig  on it. I also wanted all US players to know that they are saying we are 'BONUS BANNED' at this casino.
        One another question, is this casino still a part of SlotoCash, Miami Club, Uptown Aces, etc.
        I would really like a response  from this casino.
        My user name is: debbydug


        Rated:
      • Index
        • Replied by
          admin
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        Thanks for this post from:

        • Jade lcb
        Link to your topic sent to the rep Jade.  Hopefully a response will be forthcoming soon.
      • Sloto cash
        • Replied by
          Casino Rep
          77
        • last active 3 days ago
        Hi

        Thanks for your message

        Please can I get your username?

        Mr Sloto
      • Claudia schiffer
        • Replied by
          Sr. Member
          297
        • last active 2 days ago
        geez glad i read this i was going to deposit herre glad i didnot  i have seen other people complain about desert nights from usa also thanks for the info rferry5
      • Jade lcb
        • Replied by
          Hero Member
          802
        • last active 4 hrs ago
        My user name is: debbydug
        My user name is at the bottom of my first  post at the top of the page.......,,
      • Sloto cash
        • Replied by
          Casino Rep
          77
        • last active 3 days ago
        Hi Jade

        You current have more than one account. See following T&C:

        1. Only players who have registered a real-money account are eligible to receive promotions. The bonuses will be given only once per household and/or per account, as per our terms of use. If a second account is opened it will be closed and all play bonuses and winnings may be voided.

        Your username of the main account is debidug and you are welcome to redeem the $10 Free Birthday Bonus on this account anytime,.

        Mr Sloto
      • Jade lcb
        • Replied by
          Hero Member
          802
        • last active 4 hrs ago
        That occurred because I had an account before US players were not allowed to or were prohibited from playing at many Rival casinos (including yours) a while back.  I was told that this account under debidug was deactivated when you again started allowing US players back in your casino.  I was told to open a new account.  I had no way of knowing this account was still in your system.  They need to delete, inactivate or whatever they were suppose to do that they didn't do and not come back years later and use this as an excuse.
        During that time, when RIVAL CASINO'S stopped allowing US players and then years later changed their minds, well, that messed up a lot of US accounts in the process, not just mine and I refuse to take responsibility for that,  it was RIVAL CASINO'S mess and I see it is still haunting us.

        But all that is beside the point, that is not what the email said.  I told you in the first post what their reason was and even copied and pasted the reply

        This was their response:

        Thank you for contacting Desert Nights Casino Support.
        Due to recent abuse of our promotional offers by fellow players from your region, a decision has been made by our management team to make some changes to the offers being extended to your region. A change has been made to restrict bonus offers and rewards to players from your region due to excessive abuse.
        Should you require any further assistance, feel free to contact us.
        Best Regards,

        Chaz
        Desert Nights Customer Support

        I would like an answer to this.  Is the US player 'Bonus Banned' and why would they say it if it is not true.
        And why did they use it as an excuse for not giving me any bonuses instead of just saying 'you have multiple accounts, something I could understand, explain and resolve.
      • Jade lcb
        • Replied by
          Hero Member
          802
        • last active 4 hrs ago

        Thanks for this post from:

        • Images
        Still waiting for an answer.
      • Index
        • Replied by
          admin
          20,294
        • online

        Thanks for this post from:

        • Jade lcb
        Chased a response from the rep on that Jade.
      • Me
        • Replied by
          admin
          6,592
        • last active 24 min ago

        Thanks for this post from:

        • Jade lcb
        I reckon they are off for the weekend
      • Index
        • Replied by
          admin
          20,294
        • online
        Zuga wrote:

        I reckon they are off for the weekend


        You were right Zuga.  I've had a response to my chaser - the rep is hopeful of a response later today (from a third party).
      • Sloto cash
        • Replied by
          Casino Rep
          77
        • last active 3 days ago

        Thanks for this post from:

        • Index
        • Jade lcb
        • Images
        • Me
        • Panda kiss
        Hi

        Thanks for your message. Apologies for the delay.

        Please see below:

        ''Is the US player 'Bonus Banned' and why would they say it if it is not true.''

        No, there was a mistake on your account. This has since been resolved after a manager checked your account. As mentioned your username of the main account is debidug and you are welcome to redeem the $10 Free Birthday Bonus on this account anytime,

        ''And why did they use it as an excuse for not giving me any bonuses instead of just saying 'you have multiple accounts, something I could understand, explain and resolve.''

        I honestly dont know, sometimes reps can make a mistake, we are all human, but we will talk to the rep and ensure there is no confusion in future.

        Apologies again for the confusion caused. Best of luck with the bonus and Happy Birthday!

        Regards
        Mr Sloto

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