RESOLVED - Drake Casino - Not responding to inquiries about withdrawal

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    Last post ago over 3 years by blueday
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    Eldroch

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        Eldroch

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        I was attracted to Drake Casino because they allowed US players and had several mobile games.  I was under the impression that they were reputable because they were always quick to respond to questions or concerns.  However, it seems like the customer service stops when it comes time for them to actually pay out.  I had probably deposited around $800 over several weeks, and lost most of it.  I had a lucky streak with blackjack and won around $650, so I decided to cash out.  I paid the $60 wire transfer fee, and they said it would be 8-12 days to receive.  I emailed them after a couple weeks, and they told me that it will come the next week.  When it didn't, I emailed them again, and they gave me a new date.  We are going on 5 weeks now, and they have stopped replying, and yes, no money has been received.

        I am puzzled, because I have talked to a manager, Sean, several times and he seemed very kind and professional.  I really didn't want to have to post anything negative about them, but seriously, what choice do I have when they are so eager to take your money, and then ignore you when you want to cash out?  I probably would have deposited and lost the $600 by now if they just would have processed it, but now I can't see myself ever playing there again.
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        zuga

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        "All it takes for evil to prevail is for good people to do nothing "

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        Eldroch

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        Thanks,

        I made a post, but saw he last logged in Feb 24 and has only made 2 posts total anyway, so I'm not holding my breath.  We will see.

        Props for the Alucard quote in your sig though
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        Johnny Karp

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        Eldroch wrote:

        I made a post, but saw he last logged in Feb 24 and has only made 2 posts total anyway, so I'm not holding my breath.  We will see.


        You can also try to send him a private message on the forum, he will be notified via email and will most likely respond.
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        Eldroch

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        Oh, good thinking.  Thanks for the tip.  I will give that a shot too.

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        Eldroch

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        Well, in case anyone is interested, I got a customer service rep from Drake Casino to respond.  She explained that Drake Casino doesn't even handle its own payouts.  In fact, once they submit the payout request to the broker, they have no clue what happens after that.  The absolute best they can do is "send the broker an email and let me know if they respond".  This is similar to what one told me over a week ago, and there was never a response from the broker.

        And no, she says she is unable to give me their contact info, or any name at all...and just refers to them as "the broker". 
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        Eldroch

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        Well thanks to Jay and Sean, I received my payout today.  As always, the management is entirely kind and sincere...it just takes some time to get through the front lines. 
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        Johnny Karp

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        Great to hear you got your money, enjoy spending it!
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        blueday

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          Glad you got it Eldroch.  Topic upgraded to resolved.

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