Is the following policy normal operation?
I was awarded $100 NDB
$100 FREE CHIP
Slots & Keno Only
$100 Min/Max Cash-Out
(No Deposit Required)
I met the playthrough amount and my balance was reduced by $1589.56 to the max cash-out amount of $100. I then continued to play and won with that already reduced and honored coupon. I then decided to cash out at $250 balance that was all winnings on top of the $100 already completed and honored coupon post reversal of the overage of 1589.56. I was denied the withdraw and $150 was taken from my account being left with $100 again.
Now to me this doesn't add up and had I lost that $100 it would be gone. I know I've done it once on an affiliated casino with DreamsCasino but If I win with that awarded $100 I don't get it?
I'm confused. There should be a forced withdraw at that point of meeting the playthrough requirments then.
Can this be confirmed?
RESOLVED: Dreams Casino
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