RESOLVED - Fabulouscasino ProgressPlay Limited Confiscated 700 euro

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furgenzo

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      furgenzo

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      Hi all, i saw  a few topics at forum with some offers from Progress Play Group  casinos ( hippozino, conquer etc ) I hope i can get here some help from casino rep or ProgressPlay group rep or someone who can help me.

      I created account at fabulouscasino .com/ , make deposit 10 euro  ( 15-10-2015 ), received 100% bonus and start to play.  ( 10 deposit - 10 euro bonus - wager 500e ) I have got big win at Game Of Thrones from 0,30 bet 860 euro ( file added ) . My account balance 870 , to wager 500 euro , so easy way, big luck. I completed wagering with balance 700 euro, i make withdraw 15-10-2015 , and today 20-10-2015 casino blocked my account and send this information:

      After an in-depth investigation we have concluded that you have breached our terms and conditions regarding the bonus policy.



      You can view our full bonus policy here: abulouscasino.com /home/info/bonus



      Please be advised that after a thorough check into your withdrawal and account we have noticed that you have opened multiple accounts with our Casino in order to receive our deposit bonuses.



      On 10/09/2015 you have registered at MadJackpot.com where you took advantage of our first deposit bonus.

      On 12/09/2015 you have registered at TopSlotSite where, again you have took only the first deposit bonus

      On 11/10/2015 you have registered at RoyalSwipe where you took advantage of the first deposit bonus

      On 14/10/2015 you have registered at FabulousCasino where you took advantage of the first deposit bonus.



      In such case and according to section V. Account Registration of our Terms and Conditions: /www fabulouscasino com/home/info/terms 16.“ You are only allowed to have one Account at this Site. If You attempt to open more than one Account, all Accounts You try to open may be blocked or closed. If You attempt to open more than one Account, for whatever reason, the Company may block or close any or all of Your Accounts in its absolute discretion.”



      As per our Bonus policy section 2.10 In the event that Fabulous Casino deems that a participant has executed any act in bad faith in relation to this offer and/or tried to abuse this offer, such participant shall be excluded from this offer and therefore become ineligible to receive the Complimentary Bonus; such ineligibility may be determined and the Complimentary Bonus (and any winnings gained from the use of the Complimentary Bonus) withheld or revoked, even after the participant’s account’s award of the Complimentary Bonus.



      Also as per our General Bonus Policy states: “We reserve the right to withdraw any promotion, bonus or special offer at any time. In the event that we believe you are abusing or attempting to abuse a bonus or other promotion, or are likely to benefit through abuse or lack of good faith, then we may, at our sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy with respect to you, either temporarily or permanently, or terminate and/or block your access to our services and products and/or your account without being under any obligation to pay you any funds held in your account.”



      Therefore your balance and winnings have be voided and your deposit of €10 has been refunded back to your Skrill account.



      We hope that the above answered any questions you may have.



      Best Regards,



      Stuart James

      Fabulous Casino

      Security and Verification Department


      I want to notice that 2-3 weeks ago i completed wagering requirements in madjackpot casino ( progress play group ), 150 euro winning and they pay me this money without problems.



      Thank you for playing at MadJackpot.com.

      It's my pleasure to confirm that your recent withdrawal request has been approved. Below you can find the withdrawal details:

      Withdrawal number: 166731
      Amount requested: €150
      Withdrawal request date: 9/11/2015
      Payment method: MoneyBookers

      When i have made this cashout i have got account at:

      madjackpot.com, ConquerCasino.com ,TopSlotSite.com and Hippozino !!!!

      One month later i create account at Fabulouscasino and Royal Swipe.

      6 accounts at differents casinos

      4 deposit lost

      2 deposit with one ( mad jackpot ) cashout winnings.

      Thats all - BIG WIN ( 700 euro ) = BAN

      When You are loosing player its all good, when win big , casino confistated money. My winning was honest, only BIG BIG LUCK 3000X bet from 0,30 , nothing else.
      There is nowhere in the rules t&c says I can not have accounts in separate casinos ,as evidenced by the payout from the MADJACKPOT casino. I had an accounts in a few casinos with with group because they seemed trustworthy, but it turned out otherwise.

      ps. This is funny at all. They show a mini part of TC about one account : In such case and according to section V. Account Registration of our Terms and Conditions: fabulouscasino.com/ home/info/ terms 16.“ You are only allowed to have one Account at this Site. If You attempt to open more than one Account, all Accounts You try to open may be blocked or closed. If You attempt to open more than one Account, for whatever reason, the Company may block or close any or all of Your Accounts in its absolute discretion.”


      But This point of the Rules they talking about is that you can have one account at Fabulous casino ( of course I have one account ), but they support this point of completely different, separate casinos. Its insane. This is usually robbing a Player from fairly won money. Incomprehensible.

      Mini update:  Hippozino  ( DEPOSIT LOST ) account and conquer casino account(DEPOSIT LOST ) i created February 2014 !

      10/9/2015  mad jackpot , (15O EURO CASHOUT )
      12/9/2015  top site slot ( DEPOSIT LOST )
      11/10/2015  royal ( DEPOSIT LOST)
      14 10 fabolouse - 700 EURO  CONFISCATED


      I make complaints to : MGA, PROGRESSPLAY , UK GAMBLING but i dont know it will help.

      Please help i dont breach any rules, im helpless.


      Sry my english.


      Regards
      • Tronbig1
      • Tronbig2
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      Melcb

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      Hi furgenzo,

      We don't have fabulous casino listed on the website or a specific contact however I have contacted other casino reps from conquer, hippozino and royal swipe and asked them if they can shed any light on your query.
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      furgenzo

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      furgenzo wrote:

      Thanks Melcb


      The guys at Conquer and hippozino say they are not related and cannot help.

      You would need to dispute this directly with the casino. can they give proof of you having opened two accounts at fabulouscasino?
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      furgenzo

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      Of course, I have one account at the casino, the point is that I have accounts in other casinos in the group progress play ( madjackpot , royal swipe etc. ) and in this way they combine this point Rules with my breach of rules. Its insane.


      ps. They can not give any proof that I opened the two accounts because I have only one account, I created fab. acc  October 15, Luciana from live chat  assured me that I can take advantage of the welcome bonus of 100%, so I made a deposit and played. My identity was verified for a month in ProgressPlay Group  because of MadJackpot cashout, So I thought that I could safely play at this casino.
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      chocolateman

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      What I would like to know is, where are all these weird named casinos coming far? Every time I turned around their a weird new casino popping up.
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      furgenzo

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      Thanks for this post from:

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      Hi, after telephone conversations with casino, I think that also after posts the topics on this forum and other big forum and of course after writing a complaint to MGA ( They wrote email to me that they have made contact with the representative of Progressplay Ltd. ) casino decided to withdraw my all winnings 700 euro into my account. The money are already on my account. happy 
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      Johnny Karp

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      That's great news furgenzo, I'm pleased you got your money.
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      edi.tanasescu

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      Good to know furgenzo,congratulations for your winnings,you did well.This is a good example for all the players,when you have an issue like this one and you are right,don't give up, this is what they are expecting from you to do.
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      bigbutt

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      great stuff. Now everyone is a happy camper. Make sure to spend them monies wisely

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