RESOLVED - Fed up with Jackpot Grand !

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    Last post ago almost 2 years by trpschick
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    anfransen

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        anfransen

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        here i am writing another complaint from the same casino group, which is Jackpot Grand. Well I thought they are going to change into better casino group but I guess it is just a dream.

        I claimed bonus code at Jackpot Grand and completed the wagering requirement.
        I wasnt sure that I wanted to make a deposit in order to withdraw my winning cos I have pending withdrawal at Win palace, after I got my winning from Win palace i deposited 25 to withdraw 100.

        I asked live chat that my faxback form and other stuffs are okay. No problem with my withdrawal AT ALL and i would get my money in their withdrawal time frame 5-10 biz days.

        I also asked the rep for the casino group clara.hans and I got this reply: (5th Aug 2014)
        ==================
        Hi,


        quick reply!

        I've been informed that your Faxback was approved and you should receive the payment within this week.

        Best regards,
        ===============

        today (8 Aug 2014) i received an email :

        =================
        Dear Anfransen,

        I am writing to inform you that there was an issue with the recent withdrawal request you have made.

        According to our Terms and Conditions one no deposit bonus can be used by our players. As you have redeemed more than one no deposit bonus your account balance has returned to zero and your initial deposit of $25 has been reimbursed into your player account.


        We are sorry for any inconvenience. If you have any further questions or concerns please do not hesitate to contact us.

        Kind regards,

        Eli Richards
        Finance Department

        =================================

        I also received a weird email  (6 Aug 2014):

        ========================
        Hi anfransen,

        How are you?

        I have amazing offer for you to speed up WD reqeust I have, please get back to me and I will explain you the possible ways to do it J J

        If you have any question or need assistance, feel free to contact me at anytime!

        Happy Gaming
        Tomas Olcott

        VIP Manager
        Jackpot Grand Casino

        =======================

        And another email:

        ======================
        Anfransen,

        I can make it approved in 48 hours if you deposit $60 on top of it.

        It means you deposit $150 on top of pending withdrawal and the money will be sent in 48 hours to you!


        But if you are interested to play with us I can double up of your withdrawal if you cancel it, or even more – make it $400 to play with(no max cash out, x40 playthough)

        Looking forward your reply.

        Happy Gaming
        Tomas Olcott

        VIP Manager
        Jackpot Grand Casino

        ===========================


        NOW the problem is that having my winning from the free chip deducted. I have only my deposit, which is only 25USD and their min withdrawal is 100, which means that I wont be able to withdraw my deposit.
        Clara.Hans, if you are reading this please reply to this thread and DO SOMETHING!! >:(
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        blueday

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          Thanks for this post from:

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          I've sent the link to this thread to Clara.

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          chocolateman

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          As the ole saying goes, "There's a ...... born every minute."
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          anfransen

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          I think Clara is gone
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          clara.hans

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          Hi anfransen,


          I think I helped you several times when you requested help. I didn't go anywhere, I just want to rest like any other human being.

          As mentioned by the support representative, you violated the terms and conditions redeeming more than 1 NDB per account.

          Let me know if you want to get your deposit reimbursed, in that case Ill check with our finance department.

          Best regards,
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          anfransen

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          Dear Clara,

          yes please, please just return my deposit to the neteller which i used to deposit.
          thank you,.
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          clara.hans

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          anfransen wrote:

          Dear Clara,

          yes please, please just return my deposit to the neteller which i used to deposit.
          thank you,.


          Hi anfransen,


          Ill check with finance to see what I can do. Please note that I cant grant any result, since you voided your earnings by violating the terms and conditions.

          Please send me your username by PM so I can proceed.

          Best regards,
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          chocolateman

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          He's entitled to his deposit back. You have forfeited his winnings. Now return his deposit. 
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          Cat50

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           spin time

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          Even reps do have to rest. I hope you had a nice vacation  . Anfransen good luck getting your deposit back. No matter where you play terms are terms and if you break them at any casino they can keep the deposit . Let's just hope you get yours back .
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          anfransen

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          Well, luckily I have screenshot as proof that my withdrawal shouldn't be a problem.
          Here goes the screenshot:



          moreover I also got a PM from the rep herself, clara.hans saying that my withdrawal should be okay.

          I guess everyone would do the same if the casino rep and live chat said the same?
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          clara.hans

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          anfransen wrote:

          Well, luckily I have screenshot as proof that my withdrawal shouldn't be a problem.
          Here goes the screenshot:



          moreover I also got a PM from the rep herself, clara.hans saying that my withdrawal should be okay.

          I guess everyone would do the same if the casino rep and live chat said the same?



          Anfransen,

          the casino representatives don't have all your information at first sight. If the casino erased your earnings means you used the bonus in an improper way, against the terms and conditions. This is a fact and is not under discussion.

          I didn't say you shouldn't have any problem getting your money on this case. Please don't distort the information.

          In any case, I helped you several times before and Ill try to do it again, but please keep the facts straight.

          Thanks.
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          anfransen

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          update 20 Aug : my account cannot login anymore.
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          chocolateman

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          anfransen wrote:

          update 20 Aug : my account cannot login anymore.


          Well anfransen can't say some of us didn't try and warn you. Sometimes we have to go through things in order for us to see for ourselves.
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          anfransen

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          My problem is not even solved and my deposited money is not returned.
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          clara.hans

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          anfransen wrote:

          My problem is not even solved and my deposited money is not returned.



          Hi anfransen,


          please send me by PM your username again and Ill check into this.

          Best regards

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