here i am writing another complaint from the same casino group, which is Jackpot Grand. Well I thought they are going to change into better casino group but I guess it is just a dream.
I claimed bonus code at Jackpot Grand and completed the wagering requirement.
I wasnt sure that I wanted to make a deposit in order to withdraw my winning cos I have pending withdrawal at Win palace, after I got my winning from Win palace i deposited 25 to withdraw 100.
I asked live chat that my faxback form and other stuffs are okay. No problem with my withdrawal AT ALL and i would get my money in their withdrawal time frame 5-10 biz days.
I also asked the rep for the casino group clara.hans and I got this reply: (5th Aug 2014)
I've been informed that your Faxback was approved and you should receive the payment within this week.
today (8 Aug 2014) i received an email :
I am writing to inform you that there was an issue with the recent withdrawal request you have made.
According to our Terms and Conditions one no deposit bonus can be used by our players. As you have redeemed more than one no deposit bonus your account balance has returned to zero and your initial deposit of $25 has been reimbursed into your player account.
We are sorry for any inconvenience. If you have any further questions or concerns please do not hesitate to contact us.
I also received a weird email (6 Aug 2014):
How are you?
I have amazing offer for you to speed up WD reqeust I have, please get back to me and I will explain you the possible ways to do it J J
If you have any question or need assistance, feel free to contact me at anytime!
Jackpot Grand Casino
And another email:
I can make it approved in 48 hours if you deposit $60 on top of it.
It means you deposit $150 on top of pending withdrawal and the money will be sent in 48 hours to you!
But if you are interested to play with us I can double up of your withdrawal if you cancel it, or even more – make it $400 to play with(no max cash out, x40 playthough)
Looking forward your reply.
Jackpot Grand Casino
NOW the problem is that having my winning from the free chip deducted. I have only my deposit, which is only 25USD and their min withdrawal is 100, which means that I wont be able to withdraw my deposit.
Clara.Hans, if you are reading this please reply to this thread and DO SOMETHING!! >:(
RESOLVED - Fed up with Jackpot Grand !
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