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    Last post ago about 1 year by zuga
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      • Index
        • Started by
          Full Member
          113
        • last active 5 months ago
        Won from a free chip, after they called me and told me I could withdraw my winnings after making a deposit of 25$ I decided to deposit after hesitating, now I think my money is gone (stolen), because I can t contact or login to casino anymore.

        Here are my complete chat sessions with support;

        13 september
        11:36:13 AM »
        Quote

        5:27 pm
        Jasmine
        Hello. How may I help you?

        5:28 pm
        Me;
        hello, if I deposit 25$ now, can I then withdraw the 95 also I have won with your free bonus?

        5:29 pm
        Jasmine
        if you deposit you can get 25+95+100 after that you need to complete your wagering on this amount

        5:30 pm
        Me;
        and if I don't want a bonus on the 25$?

        5:30 pm
        Jasmine
        sorry bonus is mandatory

        22 september

        John
        Hello. How may I help you?

        5:03 pm
        me
        hello, if I deposit 25$ can I withdraw my winnings from your no deposit bonus then?

        5:04 pm
        John
        please wait

        can you give me user name please?

        5:04 pm
        me
        xxxxx

        5:07 pm
        John
        yes make a deposit

        5:08 pm but you can maximum cashout $75

        5:08 pm
        me
        and I can just withdraw the 75 + 25$ then?

        5:08 pm
        John
        yes


        2 oktober


        Send in my documents for verification on 7-09, still waiting for approval, think I'll contact them again 

        22 oktober

        After hesitating and after Go Lucky casino called me to tell me I could withdraw my 95$, after a 25$ deposit was made, I decided to deposit to withdraw my winnings.

        28 oktober

        10:02 pm
        Roger
        Hello. How may I help you?

        10:02 pm me;
        after more then a week my withdrawal is still pending, is that normal?

        10:03 pm
        Roger
        wait a moment let me check

        10:04 pm its under process

        hopefully you will get paid at this weekend .

        you have not to worry about this

        10:04 pm
        me;
        ok

        10:05 pm
        Roger
        today we are also offering no max cashout bonus for you

        10:06 pm
        me
        I'll first wait for my money thanks bye

        4 november

        7:21 pm
        Roger Haggerty
        Hello. How may I help you?

        7:22 pm
        Visitor
        hello I requested a withdrawal 13 days ago and you told me twice to wait but I still can cancel my payout

        7:23 pm
        Roger Haggerty
        log in name please ?

        7:23 pm
        Visitor
        xxxxxxx

        7:23 pm
        Roger Haggerty
        give me a moment let me check it please

        7:24 pm sir its under process

        the reason behind getting late

        7:25 pm we have not anymore that processor which we used to take your deposit

        so right now we are having anotherone

        so its taking time to process the withdraw

        7:26 pm if its possible to make another deposit with new processor you will get paid with in 48 hours from now

        otherwise just wait till this weekend

        7:27 pm
        Visitor
        we have not anymore that processor which we used to take your deposit, What do you mean?

        7:27 pm
        Roger Haggerty
        you are not only player who is having problem with previous processor

        7:27 pm
        Visitor what do you mean by that?

        7:27 pm
        Roger Haggerty
        the processor which we use to take deposit from player and we pay withdraw with that method

        7:28 pm gateway to process the money

        so we need to have all detail again with new processor

        then it will be done with 48 hours

        7:29 pm
        Visitor
        must I deposit again?

        I allready deposited

        7:29 pm
        Roger Haggerty
        its up to you

        7:30 pm if you need to get paid soon then do it

        or wait till that day

        because we are paying to our player like you

        who has been waiting from that processor

        7:31 pm 25$ is not big deal

        7:31 pm
        Visitor
        ?

        7:31 pm
        Roger Haggerty
        you will get paid with 48 hours

        can you talk to me in english please on call ?

        7:32 pm
        Visitor
        so within 48 hours I will get my money?

        7:32 pm
        Roger Haggerty
        yes


        10 november

        Roger Haggerty
        Hello. How may I help you?

        Me
        hello I can t log in

        Roger Haggerty
        Sorry for that

        Me
        thursday you told me I would have my money within 48 hours but I still don t have it

        Roger Haggerty
        we have some technical issue , our technical team working on that , when it will solve we will inform you
        .
        Me
        I hope so

        Roger Haggerty

        bye


        20 november

        Roger Haggerty

        Hello. How may I help you?

        Visitor

        hello can you tell e when I will get my money? my usernae is xxxxx
        Roger Haggerty

        Sorry for inconvenience but we have some technical issue
        when it will solve you will get you money first

        8:34 pm
        Visitor

        bye

        Roger Haggerty

        bye
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