Go Lucky casino

Won from a free chip, after they called me and told me I could withdraw my winnings after making a deposit of 25$ I decided to deposit after hesitating, now I think my money is gone (stolen), because I can t contact or login to casino anymore.

Here are my complete chat sessions with support;

13 september
11:36:13 AM »
Quote

5:27 pm
Jasmine
Hello. How may I help you?

5:28 pm
Me;
hello, if I deposit 25$ now, can I then withdraw the 95 also I have won with your free bonus?

5:29 pm
Jasmine
if you deposit you can get 25+95+100 after that you need to complete your wagering on this amount

5:30 pm
Me;
and if I don't want a bonus on the 25$?

5:30 pm
Jasmine
sorry bonus is mandatory

22 september

John
Hello. How may I help you?

5:03 pm
me
hello, if I deposit 25$ can I withdraw my winnings from your no deposit bonus then?

5:04 pm
John
please wait

can you give me user name please?

5:04 pm
me
xxxxx

5:07 pm
John
yes make a deposit

5:08 pm but you can maximum cashout $75

5:08 pm
me
and I can just withdraw the 75 + 25$ then?

5:08 pm
John
yes


2 oktober


Send in my documents for verification on 7-09, still waiting for approval, think I'll contact them again 

22 oktober

After hesitating and after Go Lucky casino called me to tell me I could withdraw my 95$, after a 25$ deposit was made, I decided to deposit to withdraw my winnings.

28 oktober

10:02 pm
Roger
Hello. How may I help you?

10:02 pm me;
after more then a week my withdrawal is still pending, is that normal?

10:03 pm
Roger
wait a moment let me check

10:04 pm its under process

hopefully you will get paid at this weekend .

you have not to worry about this

10:04 pm
me;
ok

10:05 pm
Roger
today we are also offering no max cashout bonus for you

10:06 pm
me
I'll first wait for my money thanks bye

4 november

7:21 pm
Roger Haggerty
Hello. How may I help you?

7:22 pm
Visitor
hello I requested a withdrawal 13 days ago and you told me twice to wait but I still can cancel my payout

7:23 pm
Roger Haggerty
log in name please ?

7:23 pm
Visitor
xxxxxxx

7:23 pm
Roger Haggerty
give me a moment let me check it please

7:24 pm sir its under process

the reason behind getting late

7:25 pm we have not anymore that processor which we used to take your deposit

so right now we are having anotherone

so its taking time to process the withdraw

7:26 pm if its possible to make another deposit with new processor you will get paid with in 48 hours from now

otherwise just wait till this weekend

7:27 pm
Visitor
we have not anymore that processor which we used to take your deposit, What do you mean?

7:27 pm
Roger Haggerty
you are not only player who is having problem with previous processor

7:27 pm
Visitor what do you mean by that?

7:27 pm
Roger Haggerty
the processor which we use to take deposit from player and we pay withdraw with that method

7:28 pm gateway to process the money

so we need to have all detail again with new processor

then it will be done with 48 hours

7:29 pm
Visitor
must I deposit again?

I allready deposited

7:29 pm
Roger Haggerty
its up to you

7:30 pm if you need to get paid soon then do it

or wait till that day

because we are paying to our player like you

who has been waiting from that processor

7:31 pm 25$ is not big deal

7:31 pm
Visitor
?

7:31 pm
Roger Haggerty
you will get paid with 48 hours

can you talk to me in english please on call ?

7:32 pm
Visitor
so within 48 hours I will get my money?

7:32 pm
Roger Haggerty
yes


10 november

Roger Haggerty
Hello. How may I help you?

Me
hello I can t log in

Roger Haggerty
Sorry for that

Me
thursday you told me I would have my money within 48 hours but I still don t have it

Roger Haggerty
we have some technical issue , our technical team working on that , when it will solve we will inform you
.
Me
I hope so

Roger Haggerty

bye


20 november

Roger Haggerty

Hello. How may I help you?

Visitor

hello can you tell e when I will get my money? my usernae is xxxxx
Roger Haggerty

Sorry for inconvenience but we have some technical issue
when it will solve you will get you money first

8:34 pm
Visitor

bye

Roger Haggerty

bye

these guys went bust...