RESOLVED - Golden Euro

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    Last post ago almost 2 years by Melcb
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        I am still waiting to see if i can get any help for the $75 that has been sitting in my account since i played. Thanks Mel for all of your help but still no response from the rep or CS.
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        Melcb

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        I have emailed the rep again Rena. This is the predicament:

        "Presently there is nothing support can do because Golden Euro is set up for EURO only which means we really cannot accept $. This means that the player cannot deposit to withdraw."

        I have asked her if there is a solution to convert your currency and somehow deposit using EURO.
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        Dear xxxx
        (your Account name is: xxxx)

        We have good news for you: There are still funds in your Golden Euro account!

        Remember, even with one single spin, you can win millions!

        Here is your step-by-step guide:
        Enter any slot game
        If the error message "Insufficient Funds" opens up, click on CANCEL
        Decrease the bet amount by adjusting it directly underneath the game
        Choose how many paylines you want to play by clicking on the number next to the lines
        Click on SPIN to not miss out on your chance to WIN!
        Ora, should you require any assistance please feel free to contact us by phone or e-mail 24-hours a day, seven days a week!



        >:( Really  I think i will take them up on clearing my account and delete the casino. I have nothing to say, i will let everyone draw there own conclusion about this.
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        Melcb

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        This would be an auto generated email sent to all players with a balance.

        The rep is looking into it.
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        Golden Euro

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        Sorry about the very late response time. And sorry for the automated email. We are still looking into this and will get in touch.
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        I was wondering if you had a chance to check this matter out, i have not heard anything as of yet. Thanks again for looking into this matter for me. If i knew before hand that the casino has no way for USA players to withdraw, i most definitely would have not played there.
      • Golden euro aug 2015

        Golden Euro

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        @ rena35: I am sorry that you are still waiting for a reply. I will send a reminder and hope we can close this issue soon.
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        jodiisgreat

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        Jeez good thing you haven't been holding your breath Rena...
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        I know Jodi.  I am hoping something can be done, it would be nice. $75 is better then none any day  .
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        Melcb

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        jodiisgreat wrote:

        Jeez good thing you haven't been holding your breath Rena...


        Thank goodness! seriously now, how long does it take to provide you with an answer!
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        Dear xxxx
        (your Account name is:xxxx)

        Golden Euro wishes you a fabulous weekend with an unbeatable bonus package!

        Deposit and play between Friday and Sunday to get the chance to win an additional no-deposit bonus! Check your e-mail inbox on Monday - you might be one of the lucky winners!

        Please note: The bonuses have to be used in the order stated below: First Bonus 1, then Bonus 2 and finally Bonus 3.


        Bonus 1: 50% up to €100
        Coupon Code: WMU0205-1
        Minimum deposit: €20


        Bonus 2: 100% up to €100
        Coupon Code: WMU0205-2
        Minimum deposit: €30


        Bonus 3: €50 free bonus
        Coupon Code: WMU0205-3

        How to get your bonus:
        Go to the cashier's 'Redeem Coupon' section and enter the coupon code above before your make a deposit. All bonuses are valid until February 11th. General Golden Euro Casino Terms & Conditions apply.

        xxx, should you require any assistance please feel free to contact us by phone or e-mail 24-hours a day, seven days a week!

        Kind regards,
        The Golden Euro Casino Management

        Unsubscribe
        If you no longer wish to receive the Golden Euro Promotions Newsletters please click here to unsubscribe


        24/7 Support
        +800 22 34 46 76
        support@goldeneuro.com

        Your Account
        First Name xxxx
        Account Name:
        Password: If you have forgotten
        your password, please use our
        'Forgot Password' feature in the
        casino software.





        I thought maybe something was wrong and i was not getting emails, but it is apparent i am  . I still think this group is a great group, i am hoping it gets resolved soon.
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        Finally resolved thank you. Gave me a chance to build it up to $130 the use wire transfer but  i did not make it  . Oh well, easy come easy go.
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        Melcb

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        Thanks for this post from:

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        Great to hear Rena!

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