Recently I received 30$ no deposit bonus from Golden palace. This is in the e-mail:
"Sometimes we like to keep it simple.
We want you to play again, so we are giving you free cash. It’s already in your account, and can be played on any game you want. ***
are yours to enjoy!
*** Wagering requirement x50, maximum cash out $200, all games allowed."
No additional terms link, and as every bonus of them has different terms, I decided to stick to this. Accoarding to this any games would count 100% towards wager, as even the general terms doesn't give direction for contribution percentages. But usually at Playtech, Scratch Cards, Slots and Arcades count 100%. I played these a lot.
I won, and I asked the support at night about how much money is left to wager. Lou on support told me he sends an e-mail to the auditors to check. Well, this was already making me nervous that it is so complicated, but fortunately the reply came fast, and said, about 1101$ is left to wager. From that point on I played a lot, including slots, and I generated about 120 comps. That equals 1200$.
Today I went to ask support about how much money is left to wager. A new face on support says:
about 3500$. What???? That is even more than the max wager requirement (it is 30x50) that is 1500$. I don't know where that guy came from but he was surely not in our dimension. I told him that it is simpossible, he promised me to send a new request to the auditors. I also sent them an e-mail, to make sure.
No reply. I have just went to chat again. Dan replies: 1101$ left to wager, the same amount that Lou told me at night, just before I wagered 1200$. Impossible again. I told him his request is false, because he is seeing the last night request done by Lou, so I asked him to request a new check.
Unbelieveable. The most ridiculous is that they check the wager status, and they tell it is 3500$ when in the rules the max requirement was 1500$. Jesus. I wonder who they employ for support.
Moreover this Dan told me he will send the request, but he is not sure if he can forward an answer to me, it depends on the auditors, whether they reply or nor. Great. So in this casino there is chace that I cannot check the wagering status at all. Such a joke. I wonder if they will allow me to cash out at all, if I reach that point that I can request a withdrawal. After these things I am skeptical...
RESOLVED..Golden Palace Casino - Incompetent support, suspicion of no payment
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