Resolved - Grand Macao casino complaint

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    arzumanyan.igor

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    Не падай духом где попало!
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        arzumanyan.igor

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        Grand Macao casino does not pay!

        Hello, this casino cheaters. Blocked me after I won a no deposit bonus.
        They say that I had some problems with the CasinoTitan RTG and therefore will not pay me a prize. They have no evidence, and they break the rules.
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        zuga

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        "All it takes for evil to prevail is for good people to do nothing "

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        yes unfortunately there has been a lot of similar problems with this group.

        They seem to be locking players a lot as of lately. You can contact their Representative HERE

        or private message them HERE

        Zuga
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        arzumanyan.igor

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        And what sense they write? They always say the same thing, but no evidence is given! I created it to protect other players from nerves and wasted time! They do not deserve to be a casino!
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        zuga

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        Well since you posted in a complaint section it was only normal to assume that you are seeking for help.

        If you do not want to contact them that is your prerogative, but then the credibility of your complaint would be in question.

        I am not saying that you do not have the ground to complain, but since there is not enough information about your case I have to take what you said with some reservation, in terms of remaining objective and wait for the evidence which would support either your or casino story.

        My advice is that you contact their Rep, and so we can hear the other side of the story and also see if this complaint can be resolved.

        And then we can judge who is in right here.

        cheers
        Zuga
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        arzumanyan.igor

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        I took no deposit bonus 15 euro won 75 euros with them , sent documents , there was silence , they checked 10 days , I learned what had happened, they said that they make a deposit and documents will be checked , I made ​​a deposit of 25 euros and 2 hours my account has been blocked . They could not answer why blocked my account and said that I had any problems with casinotitan. There is no evidence . I am an honest person and I want to show respect to me ! And they just block and do not explain anything . Why should I lose my winnings? Why ? ? ? ? Why not introduce this casino blacklisted ?
        GrandMacao this scammers ! They have lost their honor from 75 euros and will find a lot of reasons that you do not pay. So you need to chop off hands .
        They have no points in the rules which says that they have the right to block the account if I have problems at other casinos ! I am at a loss !
        And what right they have so long to return my deposit ? Who are they anyway? They would be punished for such actions , I will be very happy to make it happen .
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        arzumanyan.igor

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        I ask on what basis you block my account!???
        And they say: We are sorry we have no information!
        What does that mean? How can you play at this casino, if you suddenly win, then you at any time when they want to refuse payment? Who can punish them? I'm willing to pay $ 2,000 to punish them!
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        arzumanyan.igor

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        I'm ready to make a video and prove that I am a real person and show your papers! I love justice!
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        zuga

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        Hi Igor, please contact the Rep at the links I provided.

        thanx
        Zuga
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        clara.hans

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        Igor Arzumanyan wrote:

        Grand Macao casino does not pay!

        Hello, this casino cheaters. Blocked me after I won a no deposit bonus.
        They say that I had some problems with the CasinoTitan RTG and therefore will not pay me a prize. They have no evidence, and they break the rules.


        Hi,


        what's your username in the casino?

        thanks
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        clara.hans

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        Hi Igor,


        Your account was closed due to the fact that you have been previously banned from another casino of our group and your deposits will be refunded.

        I replied to your complaints on other forums, this is what I wrote there and I'll repeat here:

        Hi xxxxxx,

        I received a partial report from the fraud department and it looks like your account was connected to several other accounts on the same casino, violating the terms and conditions and due to this fact, the account was closed.

        Clara
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        arzumanyan.igor

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        I have had enough! Bring back my money and I'll forget about you forever!

        Casino idiots!
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        KummerLidande

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        clara hans is from ISRAEL. what better evidence you need? go ask all old reliable music sellers on ebay and discogs, why they banned israel from purchasing any stuff. the answer will be the reason you won't receive a penny from this casino.

        next time pick one of the tons of no deposit bonuses hosted on this site. and if you already did that and played all, keep your eye open for no-dep tourneys and contests.
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        zuga

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        Thanks for this post from:

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        KummerLidande seriosuly your comment is totally uncalled for and out of order. Please refrain from making such, what deem as racist, comments.

        Zuga
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        pokergranni

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        KummerLidande,


        Your post does not make an once of sense!     


        What in the heck does Israel have to do with the casino rep, clara.hans?  And how do you know clara.hans is from Israel?   


        I can not even begin to understand what your statement “go ask all old reliable music sellers on ebay and discogs, why they banned israel from purchasing any stuff” is referencing?  What does Ebay or Discogs (whatever that is) have to do with an online casino? 


        I just am wondering if you are posting just to post or maybe you have gone round the bend?  Either way, next time could you please post something that makes sense?   


        Just tooooo confusing for this old person!
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        KummerLidande

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        pokergranni you must have a single core processor into head, no offense. read again with eyes open and you will understand.
        in other words, who is dealing with any kind of israeli business, totally deserve what they get back. purchasing anything from there, to casino chips to music packages one thing is for sure, that money will be forever lost. /fact .

        i speak based on my experience and on what i read through all years on music forums. never send there at least one CD because paypal claim will come shortly after package has arrived to customer. the customer wants his money back claiming different excuses like CD is not mint, package not arrived, is broken, despite the fact the seller have track iD which prove the contrary, CD hit the post and because of good packaging, is in mint condition. if is broken, the customer should sent it back, being refunded on paypal. the only problem is that, customer never sends the ;broken; CD/LP/tape or package BACK, which is called theft and paypal for ;unknown; reasons likes to give favorable decisions to their beloved israelis despite all the proofs are shown in the claim. so he/she now are owning the CD and have his money back in the pocket.
        this is not racism dear people, these are facts. go and ask on large music forums or go to threads with names like ;people to avoid; and see which country is the most avoidable and blacklisted on every seller with at least 1 year of business. there is a reason casinos are banning eastern europe and israel among other countries that have bad legislation for online casinos. the percentage of recreational/legit gamblers vs bonus abusers/players that are doing problems to casino is high. this is why they simply ban a country from registration. is this called racism? i think this is called protection for your business against people which are not using your services with good faith.

        back to this thread, not only here but on many other forums there are complains against this group not sending legit winnings back to players. coincidence is the rep of this group is from holy land, reasons of rogue actions being very clear now. they survive from people deposits, withdrawals being paid probably only to israeli customers i assume.

        because of the holocaust, they(different antifa organisations) rooted in people mind that any bad speech against them is antisemitism, and they did a hell of a good job. nowadays there is no way blaming a israeli guy or group or a jewish german/american for something wrong he did because shortly you will be tagged as racist even when only one individual is involved. and if anyone is doing this in public like on TV, antifa will invoke the law ruining his life. we can blame anyone on this planet for anything he/they did, just we should stay away from naming them what are they really are, israelis or jews. if you have somthing good to say about mossad or the nation, you are welcomed. this is bullshit! i always find on underground news websites infos about the israel-palestina never ending war, but never from mainstream media agencies, because there is no way to blame them for crimes they commit, simply because is restricted by law and propaganda to speak against israel AND its people.

        we romanians have a bad image over the border because of truth and real facts. we and romanian gypsies did many bad things on western soil, from theft, bad habit, to murder. in UK is a big campaign against us, and the news never refer to a group of people, but to romanians as a whole. this is generalization and this is how it works. they are not racist, they dont want to deal with us anymore and they are totally right. this is a mental shield activation and is natural to have one unless you are a passive citizen. they like to ban us from their life as a nation, like casinos are banning countries from playing. they cant pick which is a good individual and which is not. this is how music/movie sellers does to israeli customers, this is how i did in this thread. just because CLARA HANS is from israel and i said that, Zuga did wrong connections in his mind because of the propaganda they fed us through antifa. if for example China was involved and i said the same, that may have been unnoticed.

        and i say again to stay clear: if anyone is dealing with the holy land, sending money there buying different things, or packages or anything they always deserve what they get back. let them be feed only by US government and use your money off that place. the bad thing is when it happens to be fooled like the OP was, having no idea with what people he deal.

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