I won on a free bonus$175, they say I gave them wrong info and the wire was returned. They charged me $150 of the $175 and credited $25 back to my account. I've been with this casino for years and am a VIP. Something is no right here, I've never been charged for a return of a direct deposit before. Usually it just comes back for whatever reason. this is the email I got from them.
Date: Tue, 26 Jan 2016 09:47:08 +0200
To: <member email removed>
Subject: Returned wire
Thank you for your patience regarding your wire transfer of $175.r
Regrettably your wire was returned due to incorrect account information.
The returned amount is $25.07 as there has been a fee from the service provider.
We have placed the funds back on to your casino account.
Should you require any further information or assistance, please feel free to contact us.
Enjoy playing in the casino!
What service provider would charge such an enormous amount to return a payment because of wrong account info. I can understand if they ask me to re-submit the correct info, but not take my winnings because of it?
RESOLVED - Grande Vegas Casino Unfair Bank wire return
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