RESOLVED - Grande Vegas issue

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    Last post ago over 2 years by GrandeVegas
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    send2kiki

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          send2kiki

            Full Member
          • female
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            • 67
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            • Started by
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            • last active 5 hrs ago
            It has been 36 hours since I had received incorrect details to receive payment.  I excitedly went out to collect winnings but was denied because my transaction number does not exist.  I then, immediately emailed and called the casino customer service and explained my unsuccessful payment issue.  I have been calling everyday to have this issue resolved but continue to be displeased with the customer service giving me excuses (the whole run around).  I had called customer service to contact the payments department during their hours of operation.  Why do I continue to be told that the person(s) that are in charge are unavailable at this time?? Every day I try and get my payment details corrected, and every day I haven't seen any progress to get this resolved.  Today in fact, I make sure to call during the payment department's hours of operation and was told that they were unavailable for myself to get transferred.  When I asked for the phone operator's name, he hung up on me!  I am so displeased and irritated.  What else is there that can be done or does anyone out here know who I can contact directly? I only have experienced issues with payments from GRANDE VEGAS casino.  Please, someone help me.. :'(
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          • Panda kiss

            Melcb

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            Hi send2kiki,

            Sorry to hear of your predicament. I have forwarded your complaint to the rep.
          • Panda kiss

            Melcb

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            Rep is checking with the finance department and should respond on Monday.
          • Grande vegas

            GrandeVegas

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            Thanks for this post from:

            • Panda kiss
            • 2d4818989f1ca7ccfaccc9b2527a6916
            • Me
            Hi there,
            This matter was resolved on 18 July, the payment was via MoneyGram and not Western Union as earlier advised. Hence the reason the WU counter advised they were invalid.
            Please let us know if you have any further issues.
            Kind regards,
            Grande Vegas Casino 

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