RESOLVED [ungrounded complaint ] Grandparker Casino issue

Our community has 90,230 members and growing
with 344,942 posts in 20,846 topics by 3,014 members.
Headline back 2
    3,221
    views
    10
    replies
    Last post ago over 3 years by nirvana
    No avatar normal

    crazy2811

    • Newbie
    • offline
    • 0
      thanks given
    • 0
      thanks received
    • Started by
    • Newbie1
    • last active over 3 years ago

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal

        crazy2811

        • Newbie
        • offline
        • 0
          thanks given
        • 0
          thanks received
        • Started by
        • Newbie1
        • last active over 3 years ago
        Hi Casino Players

        I have deposited money to grandparker casino and losing this, after then have a received bonus code (was $15), i played with this chips and wagered the bonus requidments. I send all my security details and documents, but the support has not verified my account in 7 days.

        Grandparker Casino will not payout to me. I will say you all dont play here.

        Sorry i cant good speake english.

        That is the last discussion with Abigail on live chat.


        General Info
        Chat start time Aug 9, 2013 3:09:29 PM EST
        Chat end time Aug 9, 2013 3:42:50 PM EST
        Duration (actual chatting time) 00:33:21
        Operator Abigail

        Chat Transcript
        info: Please wait for a site operator to respond.
        info: You are now chatting with 'Abigail'
        Abigail: Welcome to Grand Parker Casino, my name is Abigail. May I have your username and how may I help you?
        crazycool: hi
        crazycool: abigail you sad me support will contact me shortly
        crazycool: and i have sad you i didn think so
        Abigail: Hi .......
        crazycool: you can see yet
        crazycool: its 7 days over
        crazycool: and my account is not verified
        Abigail: I willcontact them about you and they will respond you for sure
        crazycool:
        crazycool: your casino is scam
        crazycool: cant payout
        crazycool: i print screen all this and will share on forums
        Abigail: No, we are not,I can
        Abigail: assure you
        crazycool: can you me say why must i wait over 7 days for verify account??
        crazycool: your finance support has received all documents
        Abigail: They should have reason for that, but unfortunately I do not have accessto this information
        crazycool: see
        crazycool: your casino will not payout to me
        Abigail: It will, believe me
        crazycool: you cant me say the problem and i must believe to
        crazycool: thats joke
        Abigail: I am really sorry for this situation
        crazycool: close my account please
        Abigail: You winnings will be sent to you, believe me! Why close your account if you receive your winnings soon
        Abigail: If I close your account, you will not get them
        crazycool: im want the $100 on my account spend for granparker casino
        crazycool: your casino hadn money
        Abigail: Do not wrry please, it will be sent to you!
        crazycool: im write yet to forums this situation
        crazycool: no worry
        crazycool: i will send you links dont panic
        Abigail: Sure, as you wish, I totally understand your frustration!
        crazycool: bettingadvice is a big forum
        crazycool: casinobonus2.com
        crazycool: nodepositneeded
        crazycool: latestcasinobonuses
        Abigail: Sure, it's your right
        crazycool: and on facebook pages
        crazycool: your image is zero
        crazycool: its not my problem
        crazycool: $100 is not a big money
        crazycool: but your casino loses members
        crazycool: and i think your casino will sell my security details to another casino groups
        crazycool: and will take money
        crazycool: ill write all this on forums
        crazycool: thats is advertising on grandparker casino
        crazycool: for only $100
        Abigail: Sir, I really apologize for this situation, but we do not share any information about our customers
        Abigail: Your documents stay at Grand Parker only
        Abigail: Just wait a little bit, a relevant department is checking everything
        crazycool: you have received all documents on date 02.08.2013
        crazycool: today is 09.08.2013
        Abigail: I have already told you everything I know
        Abigail: I do not have access to the details
        Abigail: I am sorry
        crazycool: and you sad me relevant department will contact with me SHORTLY BELIEVE ME
        Abigail: This is what I know, I told you.
        crazycool: its not my problem sir
        crazycool: i will share this on forums
        Abigail: I am not "sir"
        crazycool: sir or madam
        crazycool: i read first time this name
        Abigail: I heard you, this is your right, you can do it
        crazycool: ok
        crazycool: you can close my account
        crazycool: i know yor casino didn payout to me
        Abigail: It will
        crazycool: i have sad you
        Abigail: I just contacted a relevant department and they will reply you
        crazycool: neteller will close all transactions to turkey on 15.08.2013
        crazycool: your casino will wait to date
        crazycool: for not paying me
        Abigail: If I close your account, you will not get your winning, do you understand that there is no sense in closing it?
        crazycool: its a joke casino
        crazycool: if you not closing my account i didn receive my money
        crazycool: i waited 7-10 days
        crazycool: that is not normal?
        crazycool: i have never waited so long in another casinos
        Abigail: Actually no, because you can wait till your documents are approved instead of closing your account. In first case you will definitely receive your money, in the second case you will not, of curse, as your account will be closed
        crazycool: you can close and give the $100 on my account to boss on grandparker casino
        Abigail: Are you sure you want me to close it?
        crazycool: yes
        Abigail: Okay
        crazycool: go hole grandarker
        crazycool: grandparker
        Abigail: Thank you for playing at Grand Parker, if you need any further assistance please do not hesitate to contact us. We will be happy to help you anytime!
        crazycool: help any time???
        crazycool: hahahahaa
        crazycool: your a joke asistant
        Abigail: I assisted you regarding everything you asked me and I discribed you the whole situation about your account
        Abigail: The problem is that you do not want to listen to me
        crazycool: you cant help me
        Abigail: If you say so
        crazycool: i have writed with you before 3 days
        crazycool: you write all words same today
        crazycool: is that helping?
        Abigail: I am sorry, but this conversation has no sense, as I've told you everything I know regarding your account
        crazycool: have you cloed my account can i go?
        Abigail: You can go anytime you want actually
        Abigail: And yes, I closed your account
        crazycool: ok thank you
        crazycool: give the money to boss
        crazycool: he hadn money
        Abigail: No problem
        Abigail: Thank you
        crazycool: good bye
        Abigail: Bye bye
        Abigail:
      • Thsuper31

        dtsweet

          Mighty! Member
        • male
        • offline
        I must be hungry cuz I'm fishin' chips!
        • 340
          thanks given
        • 746
          thanks received
        • Replied by
          Mighty! Member
          2,999
        • last active 4 months ago

        Thanks for this post from:

        • Soad1
        • Nirvana2
        I have no idea what you're on about really, except for making the CSR's job harder and shooting yourself in the foot.

        Customer service is just the front line. They aren't privy to every decision the casino's other departments make.
        You're better off to send an email to support, asking it be forwarded to finance and/or a manager asking what if any problems there are with your account.

        I'm not saying Grand Parker is legit or not - just that your chat session did nothing to help matters
      • No avatar normal

        BMWSTACK

          Sr. Member
        • offline
        • 57
          thanks given
        • 177
          thanks received
        • Replied by
          Sr. Member
          475
        • last active 4 months ago

        Thanks for this post from:

        • Thsuper31
        • Soad1
        • Nirvana2
        Why would you post the chat transcript?  All it shows is you giving the rep a hard time.  You did nothing to actually try to resolve the issue.  All its doing is making you look bad rather than the casino.  Your conversation makes no sense your saying you want money, but then you tell her to close the account. 
      • Avatar 4077

        Dedi1981

          Hero Member
        • male
        • offline
        personality is rock solid, it's hard to change it!
        • 35
          thanks given
        • 189
          thanks received
        • Replied by
          Hero Member
          901
        • last active 5 days ago

        Thanks for this post from:

        • Soad1
        • Nirvana2
        I agree with Dio and BMW, u are giving Abagail a hard time doing her job.
        U said, that she did not listen to you but I think u are the one that did not listen.
        She mention a few times that she didnt have access to the info you needed.
        Be mad at the manager, not her cuz it's totaly not her fault.

        next time if you occur the same problem, stay calm, breath in and breath out...or eat a red pepper! you will instantly forgot u are mad.
      • Soad1

        budala

          Hero Member
        • male
        • offline
        • 1124
          thanks given
        • 442
          thanks received
        • Replied by
          Hero Member
          619
        • last active 3 days ago

        Thanks for this post from:

        • Nirvana2
        I agree with everyone else here . You should contact them again and offer an apology for your behaviour and ask if there is any other documents they need from you .

      • Index

        blueday

          admin
        • offline
          • 18122
            thanks given
          • 9794
            thanks received
          • Replied by
            admin
            20,091
          • last active 4 hrs ago

          Thanks for this post from:

          • Images
          2fast4u wrote:

          I agree with everyone else here . You should contact them again and offer an apology for your behaviour and ask if there is any other documents they need from you .




          Too late I'm guessing as the account is closed.  The money will be gone now.

          Patience is a virtue and unfortunately, your impatience crazy2811 has cost you dearly.

        • Avatar 4077

          Dedi1981

            Hero Member
          • male
          • offline
          personality is rock solid, it's hard to change it!
          • 35
            thanks given
          • 189
            thanks received
          • Replied by
            Hero Member
            901
          • last active 5 days ago
          That's correct, just have patience cuz you got nothing to lose. Close it, lose it.
          Angry at them wont help you and they wont give you the money just because they gonna lose you as a customer.

        • Avatar 21240

          LhasaLover

            Hero Member
          • female
          • offline
          • 887
            thanks given
          • 407
            thanks received
          • Replied by
            Hero Member
            767
          • last active about 1 month ago

          Thanks for this post from:

          • Nirvana2
          • Images
          Unfortunately for new online gamblers, and particularly for those that don't speak English well, they learn this rude behavoir at several other online forums.

          I don't go to those forums for a reason, but a decade ago, I was a HUGE crusader, trying to get people to act properly, with courtesy & respect, in order to get conflicts resolved.  But certain egotistical portal owners built their businesses fanning the flames of rudeness in order to whip up loyalty to themselves.  It causes lots of problems where there shouldn't be problems at all.
        • Images

          Cat50

            Superstar Member
          • female
          • offline

           spin time

          • 4099
            thanks given
          • 2443
            thanks received
          • Replied by
            Superstar Member
            6,149
          • last active 15 hrs ago

          Thanks for this post from:

          • Nirvana2
          maybe a lesson  learned -hard yes but  some of us have been there GL
        • Nirvana2

          nirvana

            Casino Rep
          • male
          • offline
          • 614
            thanks given
          • 388
            thanks received
          • Replied by
            Casino Rep
            543
          • last active 4 hrs ago

          Thanks for this post from:

          • Thsuper31
          • Soad1
          • Images
          So many problems are created because of the lack of communication. Whether its player who gotten impatient or bashing at CS or because of lack of training on the CS end .

          Its suffice to say that in this case OP shot themselves in the foot.

        lcb activities in the last 24 hours

        • 34
          new members
        • 662
          members online
        • 12053
          guests online
        • 105
          new posts
        • 3015
          free games played
        Join the club

        Most viewed forum posts

        • Putting on lipstick emoticon 1
          Hi LCB'ers,Here is a list of freebies that are not on the weekly code list. This list includes casinos to check your acct, call/email for free chip and casinos not listed here at our forum.  I will update this list on...
          More Free Chips
        • 200 zpsnwkvewod
          Hello dear LCBers,LimoPlay Casino has something special in stored for you!!Each week Vitali, the lovely casino representative from LimoPlay will be posting a new contest. Please subscribe to this thread by clicking on...
          Win free spins and more every week with LimoPlay
        • Putting on lipstick emoticon 1
          LCB $250 August Contest – Lets Play Roulette     Hi LCB'ers because of the launch of the new site design i had to temporarily close this contest. Lets start fresh - for any member that may have already enterted a...
          CLOSED - LCB $250 August Contest – Lets Play Roulette

        Join today and start earning rewards

        You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
        S logo
        Select Language
        Search
        Search Results

        Report to moderator

        Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

        Please note that your email address will be revealed to the moderators if you use this

        Submit
        39012170