RESOLVED - Guts freespins on Dracula FAIL, no help from casino!

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    Last post ago over 1 year by zuga

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        • Started by
        • last active 13 hrs ago
        Guts had a campaign last week. Play the invisible man 100 rounds each day for a week and get 10 freespins on Dracula 24 April (for each day).
        So I did and I'm 100% sure I did that 2 days. Today I got 10 freespins but it should have been 20.
        I asked the chat for the 10 freespins. NO you did not play 2 days. Yes I did. NO our system indicates you didn't. I said can I talk to your boss. She said NO there is no need to cause he see the same as I do. I'm a regular there and they didn't believe me. It was like talking to a wall!

        OK 10 freespins is not much but I think its such bad attitude of such large casino to just ignore me. I mean right should be right. Anyone else got this fail or had problems with Guts ? I never had any issues before but this time they really made me disapointed  >:(

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        • Replied by
        • last active 13 hrs ago

        Thanks for this post from:

        • Me
        • Panda kiss
        Issue solved fast and easy by Nisar in the chat while Josefin refused to even have a look into this issue. Bizarre but good they have Nisar in the chat! Thumbs up!!!
      • Me
        • Replied by
        • last active 1 hour ago
        glad it was fixed quickly.

        Marking topic as resolved.


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