RESOLVED: Hallmark casino i m sure this is a suspect casino

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Last post made 7 years ago by AKQJT
AKQJT
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  • I received an email from this email adress : support@hallmarkassistance.com

    this is the email contain :

    "Dear Kais,

    We would like to welcome You to Hallmark Casino, it is a pleasure to have you on-board with us!

    For a limited time only we are offering an amazing 300% SIGN-UP BONUS on your initial deposit of $50 or more!

    Not ready to deposit yet? Try out the Casino for FREE! Claim your $75 FREE CHIP Now!

    How to claim your FREE CHIP: simply reply to this email with your User name, Phone Number and Mailing Address for us to verify your account and we will put $75 FREE into your account immediately, it’s just that easy!

    Don't miss-out on this great opportunity to have fun and win big!!!

    Our Live Help Team is available 24/7 by Phone, Chat and E-Mail to help you with bonuses, deposits, payouts and much more.

    We look forward to hearing from you soon. Thank you for choosing Hallmark Casino!


    Best regards,
    Andrew"

    I looked on google for the email adress but i didn t found it so i entered to hallmark casino to check if the email is the same that Hallmark casino have to be sure this is not a suspicious. First action that i did, was to login and contact customer service, and at my surprise look at the message i received.

    An agent will be with you shortly.
    Info at 0:25, Nov 15:
    You are now chatting with Andrew .
    Andrew at 0:25, Nov 15:

    Thank you for contacting Hallmark Casino!
    May I please have your username and password?
    You at 0:26, Nov 15:
    hhh password are u serious?
    Andrew at 0:26, Nov 15:
    Yes for security purposes.

    May I please have your username and password?
    Andrew at 0:26, Nov 15:

    I will be happy to help you!
    You at 0:27, Nov 15:
    i will report the casino

    So I really think this casino is a Betsoft casino and it was hacked or it s not a serious casino, for the info when i registered at this caisno the verification email and support email is sent from this adress : support@hallmarkcasino.com and not from the first one i noticed. Can you really believe a casino agent will ask you your username and pass he will login to all your account...

    Rated:

    0.1/ 5

  • Hi Kais,

    We appologize for raising any red flags!  After speaking with LCB we are no longer going to ask for player passwords.  

    We ask for passwords to insure that we are talking to the actual player on the account. In the past people claim, "someone else used my account, or accessed my account" and to insure we are talking to the account holder we ask to verify the password.

    We realize this is a contoverial topic and moving forward will no longer be asking for player passwords, we can use emails to verify instead.  As far as emails are concerned we use multiple emails for different departments in the company.  I assure you we are legit and want to have a good standing with LCB but more importantly with our customers.

    Once again we appolize for raising any concerns.

    Kind Regards,

    Carmen H.
    Hallmark Casino Care

  • That is nice to see. Thank you for the quick answer. so you can confirm that everything is ok. and i should reply to get 75$ free :p hhh 

  • HallmarkCasino wrote:

    We ask for passwords to insure that we are talking to the actual player on the account. In the past people claim, "someone else used my account, or accessed my account" and to insure we are talking to the account holder we ask to verify the password.

    There are other ways to verify if you are talking to the actual account holder. Address, age, phone number verificaiton etc.  Honestly who ever instructed your CS to ask players for their private passwords is either incompetent/dont know what they are doing or has an agenda...

  • Thank you Zuga for this nice comment. I think the same how can an agent verify your identity by your password if tomorow he is fired from the casino he know already all the passwords. And also normaly passwords are restricted to representers.I still have a doubt. 

  • Fair enough, you can rest assured that we will no longer be asking for passwords to verify player identity.  And as part of the LCB community now we are completely accessible to our players when uncertainty arises.  

    I hope this puts you more at ease Kai!

    Cheers,

    Carmen

  • this also poses another serious question. All passwords should be private and encrypted. So no one from the casino side should be able to see the passwords.

    Because if its private and encrypted then CS couldnt confirm if its right or wrong, then why ask for it in the first place? Why this sort of verification? This would be a serious breach of private information as CS agent can easily access player accounts and do what they please with it.

    But if this was indeed a verification process which would mean passwords are not encrypted and you can actually check for player passwords then how can anyone trust your site to play.

    Either way this can lead to serious abuse by anyone who works at a casino.

     

  • Zuga i love you. you are the best.

  • Absolutely brilliant point Zuga!!

    It's good to see that LBC has some really great Admins, it's honor to be here!! 

    This issue was escalated internally the minute this thread started and password access was disabled on the CRM across the board, not even management can see passwords.

    Moving forward if the player now loses or forgets their password they will have to create a new password themselves.

    LCB Rocks!! Thanks again Zuga!

     

  • Sorry i will open this issue again, there is an email i just received from this casino that i don t understand, it made me think again that the casino is hacked.I never tried to deposit. here is the email :

    support <support@hallmarkassistance.com>
    8:28 PM (1 hour ago)
     
     
    Dear Ben,

    Thank you for choosing Hallmark Casino!

    Our records show you have an unsuccessful deposit attempt.

    There are a few possibilities for your Credit Card Failed transaction:

    1.    Your Issuing Bank is Blocking International transactions. Please call your bank to verify the transaction and try again.

     

    2.    Debit Card. If you are using a debit card it may be that you have insufficient funds to make the transaction. (Some banks charge an oversees surcharge and that could be the reason)

     

    3.    Billing Address. If your billing address on the card is different the address on your Casino account your bank may decline your transaction.

    If you have verified your transaction, have sufficient funds, your address is correct and still are unable to make your deposit please contact our customer service department to get a
    $50 FREE CHIP so you can play in the casino while we look into your Failed Transaction.

    Once we are able to process your transaction you will be eligible for a 400% DEPOSIT BONUS on your next deposit.

    Don't miss-out on this great opportunity to have fun and collect your winnings!

    Please feel free to contact our Live Help Team 24/7 via Phone, Chat or E-Mail, we are happy to assist you.

    We look forward to hearing from you soon. Thank you for choosing Hallmark Casino!

    Best Regards,
    Bernny
    Hallmark Support
    Phone Support 24/7 (888) 480-7999
    Chat Online 24/7
    Support@hallmarkassistance.com
    www.HallmarkCasino.com

    Rated:

    0.1/ 5

  • Hi Kias,

    We looked into the issue, this was a mistake on the part of the CS agent.  These emails are sent out individually by the agent on duty.  

    We email all our players with failed deposit transactions the following day to try and assist them and offer them a Free Chip for the inconvenience.

    I can assure you the site has not been hacked.  

    Cheers,

    Carmen

  • I tried to contact your collegue again andrew and it seems that he don t know about this issue and i didn t received any 50$ free bonus.

  • Hi Kais,

    No worries, Andrew saw the $50 Free Chip you had already redeemed when you first signed up.  We just authorized the Free Chip, please log into your account it is waiting for you.

    All the best,

    Carmen

  • I m very happy to hear this and i hope that your casino is a serious one and will remain.

  • Thanks Kais,

    We are certainly doing our best to keep our players happy.

     

  • I received the 50 free and i was close to withdraw i apreciate that evrything seems to be ok now i really hope that no one will have troubles now.

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