RESOLVED - Having Problem Winward Casino Withdrawal

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    Last post ago over 2 years by zuga
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    anfransen

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        anfransen

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        Hi guys,

        is there any rep for Winward Casino?
        my withdrawal seems to take really long time
        they money i requested for payout bounce back to my account and I need to wait to make another withdrawal.
        Please help me with this issue.
        I have sent all my docs and did phone verification.
        And i can see there is no warning sign at the forum that i decided to deposit
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        cheetahwind

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        I'm not seeing a rep immediately listed, nor am I seeing any immediate complaints about them.
        Other than one of their sisters Thebes had some issue in the past.
        Since LCB does have them on their pages as an affiliate, maybe they have a contact.  Otherwise based on a my few minutes of searching I don't see one immediately?
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        anfransen

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        Thank you for choosing Winward Casino as your online entertainment provider!

        Please note that your payout request has been declined due to the fact that your account has been randomly chosen for a Verification Process.

        This is a regular procedure that Accounting and Security Management randomly applies, which consists in reviewing the account and requested paperwork, player information and game sessions.

        As mentioned above this is a random procedure and therefore there is no way to anticipate beforehand who will be investigated; however please bear in mind that it is also a security procedure; there is nothing to worry about, the funds are in your account and the payout should be processed the following week accordingly if you are still in compliance with all withdrawal rules.

        ----------------------------------------------------------------------------------

        Above is the email I got..
        Kinda funny with the word Randomly.
        Well it is seems they are dragging the withdrawal longer as i have to wait next week. no idea..

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        anfransen

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        Thank you Cheetahwind,

        Hopefully they are not rouge casino
        I chatted with LCB live help and she said she is going to contact the casino,

        I will update if the issue is solved.
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        zuga

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        Hi anfransen,

        You can private message their Rep HERE

        Zuga
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        anfransen

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        Thanks for this post from:

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        Thank you Zuga
        will update this thread once solved
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        zuga

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        Yes please keep us posted
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        anfransen

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        Still no response from the rep ..
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        anfransen

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        another day passed, no reply so far >.<
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        anfransen

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        no reply from the rep and asked the live help from the casino, he said my account is still being under verification process which he himself doesnt know how much longer will it take.
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        zuga

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        Thanks for this post from:

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        We will send another notification to the Rep
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        anfransen

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        update: just talked to the casino live help. He said my account is still under verification process and can take up to a week. And you can request a withdrawal ONCE A WEEK <--- disappointing. So if my withdrawal is cancelled during the same week i will have to wait for next week.

        Note: Sorry not that i intend to talk bad about this casino but i am just sharing my bad experience and my feeling.
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        zuga

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        Thanx for the update anfransen,

        I was informed by their Rep ( MissM) that they got in touch with you via PM here.
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        anfransen

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        Thx for the reply
        Let me just paste the PM :

        Hi 

        so sorry for the delay in my reply, I didnt get notification of the messages here, till Zuga emailed me personally. 

        I dont represent Winward Casino, they are one of my client which I do their marketing, however I am more than happy to assist you. I will need your username and the issue in withdrawal and I will contact them for details.

        We will get this solved, apologies for further delay due to the weekend.

        Yours,
        Malci

        Sign Up for Free
        Revenue Giants
        Affiliate Program
        Ea$y Money!  promote over 20 sites!! 

        That is the first and the last message i got from the rep
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        pokergranni

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        anfransen

        You can call me a nosy old lady and that's OK,  BUT why would someone not representative of Winward Casino even get involved with your situation?  I really, really, hope you didn't give out too much of your information to this marketing individual.  On the surface or by my first reading, this intervention by an outside party seems pretty fishy to me!  One of those things that makes me go humm?

        Oh and by the way THANK-YOU for keeping your fellow LCB'ers updated.  I for one sincerely appreciate the information.  Most post about the wrong done to them but then never follow-up with the end result.

        Good Luck to you in getting a positive result and keep up the posts!

        anfransen wrote:

        Thx for the reply
        Let me just paste the PM :

        Hi 

        so sorry for the delay in my reply, I didnt get notification of the messages here, till Zuga emailed me personally. 

        I dont represent Winward Casino, they are one of my client which I do their marketing, however I am more than happy to assist you. I will need your username and the issue in withdrawal and I will contact them for details.

        We will get this solved, apologies for further delay due to the weekend.

        Yours,
        Malci

        Sign Up for Free
        Revenue Giants
        Affiliate Program
        Ea$y Money!  promote over 20 sites!! 

        That is the first and the last message i got from the rep

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