RESOLVED - InetBet Complaint

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    Last post ago over 2 years by jodiisgreat
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        Well they way I look at it is that if they won't even respond about 10 bucks, what am I putting on the line if I really win?  Not only did they completely ignore me, they also completely ignored Zuga, and they know who he is, I'm sure.  So fair warning, if you are ever in that unfortunate situation where you need assistance on a payout, etc. don't be surprised when you don't get it.
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        I guess the question then would be, is the $10 long since gone or have you left it in there?
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        Oh of course it's gone! I didn't even realize that it wasn't a 'qualifying deposit' until it was gone! I mean really, you can clearly see that the thread dates back to December, hoping that was a hypothetical question, because if not, then I just don't know what to say.
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        lol I figured this much, but I've seen people hold onto dear life hoping a promotion or a withdrawal will come thru
        On either note, it looks like even if you wanted a response the rep hadn't been active since like 2013.  Most people tend to say rather positive things about iNet, other than the like of live chat or phone support, so that's why your story shocked me a bit was all.
        Granted just strictly e-mail support isn't ideal, but at least the one big thing they have going for them is the fairly fast and painless cash outs.  Otherwise sure at times I had send a few e-mails to get there attention.
        Once again sorry for your bad luck.
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        That's ok Cheetahwind. The online gaming is a learning curve for everyone. I am just grateful for the LCB forum and the fact that they let us (if not encourage) to post openly and honestly. I was shocked inetbet did not respond either and to be honest I did continue to deposit there for some time after this. But no more!  Fool me once, shame on you. They won't fool me twice because I know it will be for more than ten bucks next time!  Thanks everyone for listening and thanks LCB for the open forum you give us.
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        Inetbet has no rep here because they know LCB players will grill them about some of their practices. I have seen a lot of complaints that would have made another casino listed as rogue. I really think live support would be great to put in place for any casino (IMO) and the fact that they have none and are often accused of ignoring players emails speaks volumes.
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        Well that or the other item, is the lack of complaints.  Really honestly other than Jodi's I really don't see many complaints revolving them on this forum.  Other than the lack of support options really, they don't seem to have a crap ton of issue really.
        Sure they have a bumps here and there, but that's about any honest RTG these days dealing with the US market.  One processor works for a while, then bump, a few complaints rise, once that bump is smoothed out.  No complaints for a while.  It's really us players in the US have to be used to really.
        Some casinos also just have that much more solid of a processor base than others.  It's just a matter of how much risk they want to take and how overly used that processor is.
        Can you point out other issues that they've had, that Emily hasn't taken care of?
        Just in the case anyone cares, I have pointed her to this thread, because it concerned me for once that iNetBet failed to respond to an issue.  Which normally Emily is pretty responsive about.  Which she said she's going to look into the issue again.  Hopefully someone will be along to respond shortly.
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        If there has been no rep since 2013 who do you complain to Anyway I am not telling people not to play there it is their money. I am sure when they have a problem and support ignores them or wait days to respond then they will see. For now i really do not want to get into an inetbet discussion because i do not play there anymore and i really can not add much here. From my own experience i had an issue that took a long time to resolve and i was told by someone in a PM to not try support but contact a rep. Support can be rude but again, only my opinion. Either way all i was saying was play where you feel you have a chance of winning. If inetbet or 3 ddice does not work for you then find somewhere that does. It is all about who you want to give your money to.
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        Even if inetbet were to respond to this post (which they won't because they could really care less) for me it would be too little too late. They have shown their true colors and have had ample opportunities to clear things up with me. Completely unacceptable on their end and if anyone out there thinks that it can't or won't happen to them at inetbet then they are dead wrong.
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        Hi everyone, Emily Hanson here from iNetBet.
        Jodiisgreat - James has emailed you on this as we could quite figure out which promo it was that you were discussing.
        "...I am finding it a little difficult to assertain which code it is you were trying to use and the problem you had in doing so.I have checked your account back to the date of the original post but cannot see where the issue is. If you could give me a little more info I will be happy to assist. If you require any further assistance please let me know"

        We got your reply "James please tell me that this is a joke. All of the sudden you all care because I have brought the issue to a public forum? I requested inetbet's assistance many times regarding this issue. Maybe you should dig a little further"

        James replied:
        "Hi Jodi,
        Thanks for your mail.
        There are no notes on your account indicating any problems and we answer all emails received. If you could give me so more information then I will be sure to look in to this for you. I am not sure why you would want to withhold any information if you have a problem which needs fixing?
        We strive to fix players problems whether in the public domain or not.
        Regards,
        CSR James
        iNetBet Support"

        - we really do need so more info on this, both James and I have looked in to this. If you could mail us back with some more info we will get this sorted for you.
        Regards,
        Emily
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        iNetBetEmilyHanson wrote:

        Hi everyone, Emily Hanson here from iNetBet.
        Jodiisgreat - James has emailed you on this as we could quite figure out which promo it was that you were discussing.
        "...I am finding it a little difficult to assertain which code it is you were trying to use and the problem you had in doing so.I have checked your account back to the date of the original post but cannot see where the issue is. If you could give me a little more info I will be happy to assist. If you require any further assistance please let me know"

        We got your reply "James please tell me that this is a joke. All of the sudden you all care because I have brought the issue to a public forum? I requested inetbet's assistance many times regarding this issue. Maybe you should dig a little further"

        James replied:
        "Hi Jodi,
        Thanks for your mail.
        There are no notes on your account indicating any problems and we answer all emails received. If you could give me so more information then I will be sure to look in to this for you. I am not sure why you would want to withhold any information if you have a problem which needs fixing?
        We strive to fix players problems whether in the public domain or not.
        Regards,
        CSR James
        iNetBet Support"

        - we really do need so more info on this, both James and I have looked in to this. If you could mail us back with some more info we will get this sorted for you.
        Regards,
        Emily


        Why is quoting private emails between the parties necessary at this point?  It looks like your trying to prove or say player is being difficult, but if you took the time to read this thread you would see the info along with a screenshot of the promotion with the details the OP is talking about.  Maybe if Inetbet took the time to read the complaint they could figure it out.  But obviously the OP should just get back to them with details.

        Secondly they say they answer emails and put notes on account.  I don't buy it for a second, I had an issue preciously and got ignored, and have seen others with the same issue. 
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        I have also been ignored, emails back when my question was answered had a rude ring and i have also seen posts where players are sometimes ignored or have to wait for days to get a response. I also can say this never happened when i was directly being helped by Emily she is a great rep.As far as CSR ( i am sorry to say) rude and unrespondent (IMO). Like i have always said, It is up to an individual person where they choose to play. Inetbet has also had good things said about them but it can not be ignored that the number 1 complaint seems to be lack of live support, and late to no response. Also rude emails back(sometimes and some players).
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        BMW / Rena, thank you both very much for your feedback. I am sorry to hear you have had a bad experience, if you would like to give me more detail I would be happy to look in to it for you.

        Jod - if you could get back to the email mentioned above we will fix your issue as a matter of urgency.
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        I'm just curious does anyone know how inetbet determines their manager bonus that they give out to depositors at the beginning of the month? Because I received mine on the 1st, and it shocked me because it was the same amount I received last month,  and I would think since I tripled the deposit amount the following month I would of gotten a bigger bonus, for instance month of march total deposit $140, total deposits for April $380 and my manager bonus was $10 for both months. Really I thought to myself, are you kidding me. I was peeved. I felt like it was a slap in the face. What would you make of it? Any feedback would be appreciated.
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        tinker wrote:

        I'm just curious does anyone know how inetbet determines their manager bonus that they give out to depositors at the beginning of the month? Because I received mine on the 1st, and it shocked me because it was the same amount I received last month,  and I would think since I tripled the deposit amount the following month I would of gotten a bigger bonus, for instance month of march total deposit $140, total deposits for April $380 and my manager bonus was $10 for both months. Really I thought to myself, are you kidding me. I was peeved. I felt like it was a slap in the face. What would you make of it? Any feedback would be appreciated.


        Well first off there is never a guarantee you get a managers bonus regardless of what happens in the course of a month, but when they are giving bonuses out they will probably consider the same factors as all casinos doing similar type of bonuses.  They will calculate, deposits, bonuses claimed, withdrawals.

        For example if you made withdrawals for more than you deposited you will probably see nothing.

        Just because you tripled your deposits its doesn't mean that you will have triple the bonus from what you have seen.  You may have tripled, but may have claimed bonuses on all the deposits.

        I understand you want to be rewarded for depositing,(we all do) but at the same time its a privilege and not an obligation for any casino to give bonuses. 

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