RESOLVED - InetBet Complaint

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Last post made 9 years ago by jodiisgreat
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  • Well they way I look at it is that if they won't even respond about 10 bucks, what am I putting on the line if I really win?  Not only did they completely ignore me, they also completely ignored Zuga, and they know who he is, I'm sure.  So fair warning, if you are ever in that unfortunate situation where you need assistance on a payout, etc. don't be surprised when you don't get it.

  • I guess the question then would be, is the $10 long since gone or have you left it in there?

  • Oh of course it's gone! I didn't even realize that it wasn't a 'qualifying deposit' until it was gone! I mean really, you can clearly see that the thread dates back to December, hoping that was a hypothetical question, because if not, then I just don't know what to say.

  • lol I figured this much, but I've seen people hold onto dear life hoping a promotion or a withdrawal will come thru
    On either note, it looks like even if you wanted a response the rep hadn't been active since like 2013.  Most people tend to say rather positive things about iNet, other than the like of live chat or phone support, so that's why your story shocked me a bit was all.
    Granted just strictly e-mail support isn't ideal, but at least the one big thing they have going for them is the fairly fast and painless cash outs.  Otherwise sure at times I had send a few e-mails to get there attention.
    Once again sorry for your bad luck.

  • That's ok Cheetahwind. The online gaming is a learning curve for everyone. I am just grateful for the LCB forum and the fact that they let us (if not encourage) to post openly and honestly. I was shocked inetbet did not respond either and to be honest I did continue to deposit there for some time after this. But no more!  Fool me once, shame on you. They won't fool me twice because I know it will be for more than ten bucks next time!  Thanks everyone for listening and thanks LCB for the open forum you give us.

    Rated:

    4/ 5

  • Inetbet has no rep here because they know LCB players will grill them about some of their practices. I have seen a lot of complaints that would have made another casino listed as rogue. I really think live support would be great to put in place for any casino (IMO) and the fact that they have none and are often accused of ignoring players emails speaks volumes.

    Rated:

    5/ 5

  • Well that or the other item, is the lack of complaints.  Really honestly other than Jodi's I really don't see many complaints revolving them on this forum.  Other than the lack of support options really, they don't seem to have a crap ton of issue really.
    Sure they have a bumps here and there, but that's about any honest RTG these days dealing with the US market.  One processor works for a while, then bump, a few complaints rise, once that bump is smoothed out.  No complaints for a while.  It's really us players in the US have to be used to really.
    Some casinos also just have that much more solid of a processor base than others.  It's just a matter of how much risk they want to take and how overly used that processor is.
    Can you point out other issues that they've had, that Emily hasn't taken care of?
    Just in the case anyone cares, I have pointed her to this thread, because it concerned me for once that iNetBet failed to respond to an issue.  Which normally Emily is pretty responsive about.  Which she said she's going to look into the issue again.  Hopefully someone will be along to respond shortly.

  • If there has been no rep since 2013 who do you complain to huh Anyway I am not telling people not to play there it is their money. I am sure when they have a problem and support ignores them or wait days to respond then they will see. For now i really do not want to get into an inetbet discussion because i do not play there anymore and i really can not add much here. From my own experience i had an issue that took a long time to resolve and i was told by someone in a PM to not try support but contact a rep. Support can be rude but again, only my opinion. Either way all i was saying was play where you feel you have a chance of winning. If inetbet or 3 ddice does not work for you then find somewhere that does. It is all about who you want to give your money to.

    Rated:

    5/ 5

  • Even if inetbet were to respond to this post (which they won't because they could really care less) for me it would be too little too late. They have shown their true colors and have had ample opportunities to clear things up with me. Completely unacceptable on their end and if anyone out there thinks that it can't or won't happen to them at inetbet then they are dead wrong.

    Rated:

    4/ 5

  • Hi everyone, Emily Hanson here from iNetBet.
    Jodiisgreat - James has emailed you on this as we could quite figure out which promo it was that you were discussing.
    "...I am finding it a little difficult to assertain which code it is you were trying to use and the problem you had in doing so.I have checked your account back to the date of the original post but cannot see where the issue is. If you could give me a little more info I will be happy to assist. If you require any further assistance please let me know"

    We got your reply "James please tell me that this is a joke. All of the sudden you all care because I have brought the issue to a public forum? I requested inetbet's assistance many times regarding this issue. Maybe you should dig a little further"

    James replied:
    "Hi Jodi,
    Thanks for your mail.
    There are no notes on your account indicating any problems and we answer all emails received. If you could give me so more information then I will be sure to look in to this for you. I am not sure why you would want to withhold any information if you have a problem which needs fixing?
    We strive to fix players problems whether in the public domain or not.
    Regards,
    CSR James
    iNetBet Support"

    - we really do need so more info on this, both James and I have looked in to this. If you could mail us back with some more info we will get this sorted for you.
    Regards,
    Emily


  • Hi everyone, Emily Hanson here from iNetBet.
    Jodiisgreat - James has emailed you on this as we could quite figure out which promo it was that you were discussing.
    "...I am finding it a little difficult to assertain which code it is you were trying to use and the problem you had in doing so.I have checked your account back to the date of the original post but cannot see where the issue is. If you could give me a little more info I will be happy to assist. If you require any further assistance please let me know"

    We got your reply "James please tell me that this is a joke. All of the sudden you all care because I have brought the issue to a public forum? I requested inetbet's assistance many times regarding this issue. Maybe you should dig a little further"

    James replied:
    "Hi Jodi,
    Thanks for your mail.
    There are no notes on your account indicating any problems and we answer all emails received. If you could give me so more information then I will be sure to look in to this for you. I am not sure why you would want to withhold any information if you have a problem which needs fixing?
    We strive to fix players problems whether in the public domain or not.
    Regards,
    CSR James
    iNetBet Support"

    - we really do need so more info on this, both James and I have looked in to this. If you could mail us back with some more info we will get this sorted for you.
    Regards,
    Emily


    Why is quoting private emails between the parties necessary at this point?  It looks like your trying to prove or say player is being difficult, but if you took the time to read this thread you would see the info along with a screenshot of the promotion with the details the OP is talking about.  Maybe if Inetbet took the time to read the complaint they could figure it out.  But obviously the OP should just get back to them with details.

    Secondly they say they answer emails and put notes on account.  I don't buy it for a second, I had an issue preciously and got ignored, and have seen others with the same issue. 
  • I have also been ignored, emails back when my question was answered had a rude ring and i have also seen posts where players are sometimes ignored or have to wait for days to get a response. I also can say this never happened when i was directly being helped by Emily she is a great rep.As far as CSR ( i am sorry to say) rude and unrespondent (IMO). Like i have always said, It is up to an individual person where they choose to play. Inetbet has also had good things said about them but it can not be ignored that the number 1 complaint seems to be lack of live support, and late to no response. Also rude emails back(sometimes and some players).

    Rated:

    5/ 5

  • BMW / Rena, thank you both very much for your feedback. I am sorry to hear you have had a bad experience, if you would like to give me more detail I would be happy to look in to it for you.

    Jod - if you could get back to the email mentioned above we will fix your issue as a matter of urgency.

  • I'm just curious does anyone know how inetbet determines their manager bonus that they give out to depositors at the beginning of the month? Because I received mine on the 1st, and it shocked me because it was the same amount I received last month,  and I would think since I tripled the deposit amount the following month I would of gotten a bigger bonus, for instance month of march total deposit $140, total deposits for April $380 and my manager bonus was $10 for both months. Really I thought to myself, are you kidding me. I was peeved. I felt like it was a slap in the face. What would you make of it? Any feedback would be appreciated.

    Rated:

    4.5/ 5


  • I'm just curious does anyone know how inetbet determines their manager bonus that they give out to depositors at the beginning of the month? Because I received mine on the 1st, and it shocked me because it was the same amount I received last month,  and I would think since I tripled the deposit amount the following month I would of gotten a bigger bonus, for instance month of march total deposit $140, total deposits for April $380 and my manager bonus was $10 for both months. Really I thought to myself, are you kidding me. I was peeved. I felt like it was a slap in the face. What would you make of it? Any feedback would be appreciated.


    Well first off there is never a guarantee you get a managers bonus regardless of what happens in the course of a month, but when they are giving bonuses out they will probably consider the same factors as all casinos doing similar type of bonuses.  They will calculate, deposits, bonuses claimed, withdrawals.

    For example if you made withdrawals for more than you deposited you will probably see nothing.

    Just because you tripled your deposits its doesn't mean that you will have triple the bonus from what you have seen.  You may have tripled, but may have claimed bonuses on all the deposits.

    I understand you want to be rewarded for depositing,(we all do) but at the same time its a privilege and not an obligation for any casino to give bonuses. 
  • When ever you decide to play somewhere always read the terms closely and also the loyalty bonus. Also try to find a good forum where you can read players experience and comments so that it will be easier to decide where to play and if what they offer will be what you are looking for. A lot of casinos do offer lots of free chips with huge WR up to 60x before cash out. Some offer less free chips but lower WR before cashing out. In reference to your question about inetbet, may be the rep can help you understand why you received what you did. Without more info it is hard to say. Did you claim more free chips then deposits? Did you cash out more then you deposited? Did you use any promos with your deposits? Hopefully you will get the answers your looking for good luck.

    Rated:

    5/ 5

  • Quoting my CONFIDENTIAL emails between your CSR and myself is absolutely unequivocally 100% WRONG.  Not only in the legal sense but in the moral sense as well.  I have responded to your email and copied Zuga.  I cannot believe that you have the AUDACITY to post my PRIVATE response to your establishment in a public forum.  You should be ashamed, Emily.  What's next, my credit card info?  I find it hard to believe you can't locate my emails regarding this info, considering I emailed you at least 10 times with no response, and I am not speaking for Zuga but I believe he emailed you 3-4 times as well.  I am floored at the lack of professionalism that you display here.

  • no withdrawals in a very, very, very long time. I would say 1/3 of the deposits I made I took a 50% deposit bonus, the rest without any type of bonus. I've been a "Premium Player" whatever that means for about 3-4 years. Basically that title gives you a free tournament once a week, your manager bonuses earlier then non premium players and that's pretty much it. Nothing significant between premium and non premium players. Months when I hardly deposit I get bombarded with emails from them. Once I stopped depositing for a couple of months and they kept emailing asking the reason why I haven't deposited and if I could let them know and in return I would get a bonus. Well I did and like Rena posted above I felt like they were rude and kind of short with me. So I waited to see what they comped me with and it was $5, and I had to bug them to get the bonus even though they said they would give me one once I let them know the reason for not depositing. Although amount wasn't given in their email to me still it was like a slap in the face. I've had Club World and Lucky Red in the past email me saying we haven't seen you in awhile, etc. and basically there's a no deposit bonus code they've included in the email as well as a deposit bonus. The no deposit is usually around $30.

  • Like i have posted before(recap). I tried unsuccessfully for months to be able to deposit at inetbet. Finally i found a forum (will not mention where) that had a rep(my first time encounter with Emily) and she handled it very quickly. Long story short short was rude and unable to handle the issue. I used lots of freechips between that until my cashier redeem coupons was locked(my own fault and i will take the blame).I let Emily know that if it was unlocked i would deposit and i did, also i joined somewhere that offers prizes and freechips back on deposits(sorry i can not mention where).After cashing on for a $10 chip and going thru so many problems getting it i said forget inetbet.(Emily helped again to finally get my chip).I used a couple of more freebies then i stopped playing at inetbet. Well i get a nice little email saying if i tell them why am i not depositing i might get a birthday chip. I responded that maybe they should consider adding WU or MG for USA players to withdraw. Well i get a reply that no other USA players are having problems withdrawing and i was not getting a free chip for my birthday. Deposit more and i will get a freebie.


    1- I never contacted inetbet for a birthday chip they contacted me via email. If i did not qualify why bother me in the first place huh


    My personal opinion is inetbet is not for everyone but if that is where you like to play,play on.

    Rated:

    5/ 5

  • James is still emailing me that he can't find the code I'm speaking of. I feel as if I had color pictures....  Oh wait I do!  I already posted one on this thread that I've asked him to read three different times. Some customer service over there.

  • Hi Jodi,
    This situation is not confidential, as you chose to share it on the forum.
    We are simply keeping the other posters aware of the situation, we are not sure why that would be a problem for you?
    We want to help you but are getting the impression that you do not want this situation for some reason?
    If you tell us what it is you need help with we will help you.
    Regards,
    CSR James
    iNetBet Support

    ----- Original Message -----
    From: Jodi <>
    To: support inetbet <support@inet bet.com>
    Cc:
    Date: Monday, May 5 2014 07:44 AM
    Subject: Re: LCB - complaint
    Well considering you have already taken confidential emails that I have sent you and posted them in a public forum, would you like to address that first or no?

    Sent from my iPhone

    On May 5, 2014, at 7:08 AM, support inetbet <support@inetbet.com> wrote:

    Hi Jodi,
    As I say, I have reviewed the post and checked your account but cannot see which code it is you did not get credited for.
    I would love to help you resolve this issue, please could you give me as much info as possible in order for me to do so?
    Regards,
    CSR James
    iNetBet Support

    ----- Original Message -----
    From: Jodi <>
    To: support inetbet <support@inet bet.com>
    Cc: Nikola Zugic <>
    Date: Monday, May 5 2014 01:55 AM
    Subject: Re: LCB - complaint
    James all of the info is in the LCB thread. My emails not Zugas were responded to regarding this matter.

    Sent from my iPhone

    On May 1, 2014, at 8:55 PM, support inetbet <support@inetbet.com> wrote:

    Hi Jodi,
    Thanks for your mail.
    There are no notes on your account indicating any problems and we answer all emails received. If you could give me so more information then I will be sure to look in to this for you. I am not sure why you would want to withhold any information if you have a problem which needs fixing?
    We strive to fix players problems whether in the public domain or not.
    Regards,
    CSR James
    iNetBet Support

    Rated:

    4/ 5

  • So just so everyone knows apparently your emails to inetbet are not in fact confidential when you finally decide to call them out on their questionable business practices....  Hmmmmm...

    Rated:

    4/ 5

  • Yes indeed you made your complaint public but they still should have asked for your permission to post your emails IMO.

    In all fairness I never notified Emily about your issue but rather a different Rep ( who has an account on LCB ) . Now, perhaps that was not the right person to go to , perhaps notifications ended up in their junk mail, or perhaps even they no longer work for iNetbet given they havent been active in a while.  I can only speculate now.

    On a positive side they are now aware of the complaint and got involved and hopefully this will be resolved quickly.

    I have a high regards and respect for Inetbet, but I can tell there has been a lot of misscomunication here but hopefully James/Emily will be able to help.

    Cheers
    Zuga

    Rated:

    4.5/ 5

  • At least you received a response because i did not. I agree with Zuga on this one. Maybe they can fix it now. Wishing you the best of luck.

  • Zuga I could not agree with you more. It may it may not get resolved, ball is in their court at this time. I am not going to keep resending them the same information. I too had a very high respect for them, but the more and more I thought about this incident and the lack of support I received from them the more angered I became. I can only truly hope that they find a way to improve on client services in the future. Maybe live chat for regular depositors or even a phone number to call when you have an issue would be great. Hoping things improve over there because as I said I really did enjoy playing at inet. But if I do not get the respect I feel I am entitled to as a depositor, then I will no longer play at inet or any other places. I just want respect and responses in a timely manner.

  • Posting my emails has really been the straw that broke the camels back. I was floored to see that.

  • bleh

  • Jodi there's been a lot of discussion about why they don't have the live chat. And I don't think that is something they are open to introduce ( beats me why ).

    So it seems they only rely on email support which can be slow(ish) at times , although I find they usually respond in 24 hours time.

    At times being swift in assisting the players is crucial and we should not have to wait too long for our emails to be replied too.

    Why I think they must reconsider their position on live help.
    If they had that then it would truly make them one of the best casinos on web

  • Hi everyone,
    First of all I apologize if posting up the email chain upset you Jodi. However, I did not see any confidential info in the conversation which had not been mentioned in this post.

    James exchanged more emails this weekend with you but there does appear to be a reluctance on your part to clarify which code you had the problem with? We do not understand why. You mentioned you had this info to hand so why not send it over?

    We would be happy to review the situation and apply the code retrospectively if necessary, I would hate to think you had missed out on a code due to no fault of your own, if that's the case of course I will rectify it for you ASAP. I'm simply asking for as much info as you can give me please?
    Many thanks,
    Emily

  • https://lcb.org/onlinecasinobonusforum/casinos/rtg-time-to-win/?action=dlattach;attach=19697

    Emily here is where I posted the code I was referring to. I also sent this to support@inetbet several times. The issue was that you all had made a typo stating that I only needed to deposit $10 to qualify so I deposited $10, and the code did not work because apparently in the cashier it was not valid for deposits under $20. So I did not qualify for the bonus because of a typo on your end, no fault on mine. I do appreciate your help regarding this matter, even though the time frame is unacceptable. I had even requested phone calls via your website and never received a response. That upset me greatly.  I felt as if when I deposit you take the money, no problem, but the one time I actually had an issue that required management I was thrown to the wolves. I really hope you and other inet CSRs can work with the LCB community to get a better support system for us.

    I do want to say I have been impressed with your timely responses, but it really should have never come to this and I hope we can find a way to move forward in the proper direction.
    Rated:

    4/ 5

  • I PMD you Emily and did not receive a response.

  • Dang Rena if she doesn't respond let me know I thought we were gonna start off on a new foot here...

  • laugh_out_loud kiss :'X thank you jodi i will. My issue is not important i can wait. I just hope your issue is taken care of.I can say you are in very good hands with Emily she is a good rep. I also think it was a great idea making her aware of this thread. Others will see that when they have an issue the rep will help.
  • I would have to say I am pleasantly surprised with her professionalism. But I hope your issue is resolved as well, because they are all equally important.  If we spend money at a place, we expect and deserve service. I mean if I walked into target or walgreens I can promise you the cashier would at least say hi when they were ringing my groceries!

  • Buehler? Buehler????

  • Did it get resolved huh

  • Nope did you get a response to your PM?

  • No response but i am not bothered by that. My query was already posted and if you read where Emily said for me to PM her about the problem i did. My only question was why bother me about a promo that i did not qualify for huh Were they fishing for a deposit huh ust like i said before, some emails get ignored or answered rudely  and that is how it has always been why change now. I pmd her from here so maybe she hasnt had time to check her inbox. Whatever the reason im not going to bother myself to keep trying. GL with your query Jodi smiley.

  • Hi Jodi,
    Thanks for the info.
    First of all I am very sorry if your issues were not dealt with at the time.
    As I say, I cannot see evidence of this issue on your account. However, I think this is in relation to a challenge coupon code. I have therefore added a chip to your account to compensate.
    If you require any further assistance please let me know.
    Regards,
    Emily

    Hi Rena,
    Thanks for your message.
    I'm a bit of a novice on this site at the moment, I'll check my PMs now. Alternatively please send an email to support and I will pick this up.
    If you require any further assistance please let me know.
    Regards,
    Emily

  • Thank Emily for the reply Let me know if you need me to email you or can you reply from LCB.

  • Hi Rena,
    No problem, I found the issue.
    You received an email asking for feedback as you'd not played recently.
    You mentioned withdrawal options as your problem, we replied outlining a number of solutions.
    We have not seen any deposit attempts this year but you have claimed several free chips.
    Sorry but we cannot apply a birthday bonus in this case.
    Apologies for any disappointment.
    Regards,
    Emily

  • Thank you so much for the quick response jodi i wish you the best of luck. Maybe i will deposit again at Inetbet but for now i am content where i am at. It is good to know that if i run into a problem and support can not help there is a rep at LCB that can get things done. thumbs_up

    Rated:

    5/ 5

  • Jodi - just a reminder that I added a chip to your account as a gesture of goodwill, I hope you enjoy it  grin

  • Congrats Jodi i hope you cashout. GLGL kiss :'X

  • Thank you Emily can you please post the T & C for my chip here? Also welcome to LCB. smiley


  • Jodi - just a reminder that I added a chip to your account as a gesture of goodwill, I hope you enjoy it  grin
    [/quote]

    [quote author=jodiisgreat link=topic=30565.msg303813#msg303813 date=1399568363]
    Thank you Emily can you please post the T & C for my chip here? Also welcome to LCB. smiley


    thanx for assisting our members Emily smiley

    topic subject updated to resolved

    cheers
    Zuga
  • Sorry for the late response but thanks for your help LCB. Still have not deposited at inetbet because they sent me an email on my birthday asking me for $ and when i responded Emily emailed me back and said that my last chip was a free chip. When I corrected her that it was money that was in fact owed to me and not a free chip, I was told it did not matter and I still needed to deposit. Ummmm no thanks lol. But thank you LCB.

    Rated:

    4/ 5

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