RESOLVED - inetbet problems with withdraw

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        Ozzonap

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        Might want to grab a cup of coffee. This will be a long...

        I made a couple small deposits at inetbet with my Green Dot debit card. I was lucky enough to win, and do a withdraw for $750.

        I then downloaded and filled out the financial verification form as required. I filled in the information for my Green Dot card in the credit card section of the form since that was the card I used. I then filled in the details for my Bank of America checking account in the section that is for wire transfers as I was going to request the payout be sent by bank wire.

        I send all of that in to inetbet and am told my documents have been accepted, but I would have to request a check because inetbet can not send bank wires to my location. And while checks are not my #1 choice for withdraws, I had no problem with that.

        About 48 hours later I log into my inetbet account planning to make a deposit and thinking the withdraw will be processed since the inetbet website says "same day payouts 24/7". The withdraw had not been processed, but I did not complain.

        I then started clicking around in the cashier thinking there has to be a way for me to get my withdraw other than check. And that's when I notice inetbet does "Pay My Card" withdraws.

        So, since I had done a Pay My Card withdraw a few weeks earlier at another casino and it went as smooth as can be and I had the money in my account in less than three days, I wanted to do my $750 withdraw at inetbet by Pay My Card as well.

        HOWEVER, since that same casino had informed me Pay My Card withdraws can not be sent to Green Dot cards, I knew I could not get my withdraw from inetbet by Pay My Card UNLESS I made a deposit with another credit card that CAN accept Pay My Card withdraws per their rules.

        So, I contact inetbet by e-mail and CLEARLY STATE I know they can not send withdraws to my Green Dot card, and then go on to ask if I could cancel the withdraw I requested be sent by check, make a deposit with my Bank of America card (because I know it can accept Pay My Card withdraws), and then immediately resubmit the $750 withdraw. Only this time I will request it be sent by Pay My Card to my Bank of America card.

        Inetbet support said "yes".

        So, I make my deposit with the Bank of America card. I then download and fill out another "financial verification form" as is required by inetbet for each card used to deposit. This time I fill in the information for my Bank of America card ONLY. I then send all of that in with everything filled out correctly, along with scans of my Bank of America card. I also inform inetbet in that same e-mail that I have just made a deposit with that card, and again state I want my withdraw sent to my Bank of America card.

        I for some reason also contacted inetbet by e-mail just NINE minutes after I sent all of that in to once again confirm that I have made a deposit with my card that can accept Pay My Card withdraws, and state that I have resubmitted my withdraw to be sent by Pay My Card. I also inquired about the limit of $500 per Pay My Card transaction, and ask them if they will send both withdraws ($500 + $250) at the same time.

        Approximately 15 hours later I get an email from CSR Lynn congratulating me on my win, and requesting I fill out and return the attached Pay My Card authorization form since I have never done a Pay My Card withdraw at inetbet. (But CSR Lynn does not mention anything about if both withdraws will be sent at the same time.)

        So, I fill out the Pay My Card Authorization Form with ONLY the details from my Bank of America card. I then return that to inetbet less than two hours later, along with copies of the front and Back of My Bank of America card once again just to make sure they got those as well. I also comment in the e-mail about how much I enjoy RTG slots - even when I don't win.

        Two hours later I get an e-mail from inetbet (no CSR name given) informing me they need me to send in a "Pay My Card Authorization Form" for my withdrawal. And that e-mail was for some reason in response to the first e-mail where I sent in my Bank of America Financial Verification form and scans of my Bank of America card.

        So I reply with the same Pay My Card authorization form I just sent in with the information for my Bank of America card filled in correctly. I also once again attach scans of the Bank of America card just in case they did not get those either. I also inform inetbet I have sent in those items multiple times.

        Less than three hours later I get an e-mail from CSR Dave at inetbet stating my documents have been approved and my withdrawal will be processed within 24 hours.

        I respond with a simple "Thank You".

        So, within 24 hours the withdraw for $250 was processed, but not the $500. And since no one from inetbet had answered my question earlier about that, I wondered what was up. I then send inetbet a message and am told only the $250 is being sent at first. Once it arrives I am then to contact inetbet and inform them of the amount, and then the remainder will be sent. I am told this is to "protect my funds".

        So a few days later I log into my Bank of America account and am wondering why my withdraw has not shown up. I contact inetbet to inquire, and am informed there was a bank holiday and it should arrive the next day. Then later on that same day, I noticed there was extra money in my Green Dot account that should not be there. I then logged into my Green Dot account online and was all at once surprised, confused, happy, and concerned to see that inetbet sent my first withdraw to my Green Dot card IN ERROR.

        I could not understand how that happened. We exchanged several e-mails where we clearly discussed Green Dot cards and pre paid cards, and how withdraws can not be sent to them. As well as how I would be making a deposit with my Bank of America card SPECIFICALLY for the purpose of having the withdraws sent to my Bank of America card. And not to mention the fact I sent in the Pay My Card form twice with ONLY the information from my Bank of America card, and scans of the Bank of America card three times.

        So, once I made sure I could access the $250 without a problem I contacted inetbet. I first said Thank You!!! I then told them I was confused as to why they sent the withdraw to my Green Dot card after everything that we discussed. I also once again mentioned that I had requested my withdraws be sent to my Bank of America card because I had been told by inetbet and other casinos that withdraws "can not" be sent to Green Dot cards.

        I then go in in that same e-mail to explain my thoughts on Green Dot cards and explained how I did not know why casinos said they "can not" send withdraws to Green Dot cards. After all, the $250 made it so I'm thinking apparently it does work. (Which clearly shows I at that point know nothing about the problems with Green Dot.) I then go on and say "send the next withdraw to either card". However, I only said that at that time because:

        1) I decided if inetbet could not send the $250 to the proper card after all of the information I sent in and the fact that we clearly discussed it several times, there wasn't much else I could say or do that would guarantee the $500 withdraw would be sent to my Bank of America card. It could not have been made more clear before the withdraws were ever processed that they were to be sent to my Bank of America card only.

        2) As I stated above, I knew nothing about the real reason casinos won't send to Green Dot at that point, so since the first withdraw worked, I figured the second would as well. I had no reason to think otherwise.

        3) I did not want any more delays in getting my withdraw.

        4) I thought maybe...JUST maybe.....the second withdraw would be sent to my Bank of America card since that is what I originally requested, and that is what nearly all of the e-mails we exchanged were about. And not to mention all but ONE of the documents I sent in were for my Bank of America card.

        The response I got to that e-mail was from CSR Lynn who stated "we sent the money to the card you requested" and then rattles of the numbers to my Bank of America card. CSR Lynn also states that is the "only card" they have details for.

        But those statements from Lynn are not true. The credit card number Lynn stated was indeed my Bank of America card so that part was correct. But the money was NOT sent to the "card I requested" as Lynn stated. If it had been, I would NOT of had to inform them they sent it to my Green Dot card in Error, and I would NOT be typing up this complaint!

          And as for my Bank of America card being the only card they have details for....again that is just not true. The very first form I sent in was for my Green Dot card because that was the first card I deposited with. I also sent in scans of the Green Dot card at that time. In addition, if inetbet did not have details for any other card other than my Bank of America card as CSR Lynn stated in that reply, then how did the withdraws end up being sent to my Green Dot card? It would be impossible for that to happen without having the numbers/details for the card!

        So I'm not very happy about the responses I got from CSR Lynn. The responses were incorrect and seemed to put the blame on me for the errors. Like the comment that the funds were sent to the "card I requested". But I let it go in one ear and out the other.

        A few days later l log into my Bank of America account and there is no withdraw. I then check my Green Dot account and sure enough there is the withdraw in the amount of $490 (due to a $10 fee). I am happy to see the second withdraw made it through, and am still thinking at that point everything is fine since the first withdraw worked.

        I then log into my inetbet account and plan on making a small deposit. Partially to make sure everything is ok with my $490 withdraw and out of appreciation to inetbet. And that's when I discover the problem. Every deposit I tried to make with my Green Dot card was declined.

        I then call Green Dot thinking maybe they just have a simple question about the $490 they want to ask before they release the funds. Instead I find out Green Dot has put a "security block" on my card, as well as all of the funds in the account due to the $490. Green Dot also informs me that in order to remove the block and gain access to my account and the money in it, I will have to fax in copies of a purchase receipt for the $490, as well as a refund receipt!  >:(

        I know this is not possible, and of course I am P.O.'d. I'm ticked that Green Dot can apparently just block people from accessing their money, and ticked at inetbet for sending my withdraws to Green Dot after everything we had discussed before the withdraws were ever processed.

        So I send inetbet an e-mail to inform them of the problem and voice my frustration. I again point out how we exchanged all of the e-mails where we specifically discussed Green Dot and Bank of America, and that I would be making a special deposit just so I could get the withdraw by Pay My Card, and etc. And I question how they could get it wrong after all of that.

        I then inform tinetbet they will probably have to take a loss and re-send the $490 to my Bank of America card. And I say that because other casinos have told me that's what they had to do when players could not access funds that were sent to Green Dot. They had to payout those players twice because as those other casinos told me, "The last thing we want is our players to receive hassle from the issuing bank over the money they won fairly".

        So what kind of response do I get from inetbet (and more specific CSR Lynn)? :

        1) "We sent the withdrawal back to the card you used to deposit with and which you won with"

        2) " Green Dot has never been mentioned by us to you and neither did you tell us not to send it via them"

        CSR Lynn then goes on to quote the e-mail where I said "send the 2nd withdraw to either card" and uses that statement to try and blame this on me. But CSR Lynn conveniently leaves out everything I said before I made that statement (such as where I said I was confused about why the sent the first withdraw to Green Dot) and everything I said after it (like how I did not understand why withdraws could not be sent to Green Dot), and not to mention, CSR Lynn conveniently says nothing about all of the e-mails we exchanged about Green Dot and Bank of America BEFORE the withdraws were ever processed. In fact she somehow claims those things were not even mentioned...?

        Then in that same e-mail CSR Lynn once again incorrectly says:

        3) "You said nothing about do not send to Green Dot, quite the contrary"

        4) "I would suggest you contact Green Dot immediately and demand your funds are immediately made available".

        So I respond to that e-mail by once again rehashing everything CSR Lynn has somehow forgot. How I mentioned Green Dot before the withdraws were ever processed, and how inet bet replied in reference to Green Dot, and how I specifically said I was making a deposit with my Bank of America card JUST so I could get the funds sent to my BANK OF AMERICA card by Pay My Card, and etc etc etc etc etc etc etc!!!!!!!!!

        And her response:

        Well, finally CSR Lynn admits I did mention Green Dot. But then claims "we always send back to the card used to deposit" and once again with that statement completely overlooks everything we discussed about Green Dot and Bank of America BEFORE the withdraws were ever processed. CSR Lynn then goes on to say inetbet will contact the sender to see if they can get the funds back (in order to send them to my Bank Of America card).

        So at that moment I'm feeling a little better about the situation, but still nervous considering the number of incorrect and accusatory comments that has been made against me up to this point. I then get a document that I am to fill out and return to the payment processor who was then to send it to Green Dot in hopes they will release the funds. And right away I notice an error on the document and I'm thinking...here we go again... The document has all of the correct info for Green Dot, but the expiration date for my Bank of America card.

        I then contact inetbet to inform them of the error. CSR Lynn says "that's odd" and to leave it as is to "avoid confusion" and again makes a comment that to me somehow once again incorrectly suggest this is all my fault by saying "those number were taken directly from the request to send funds".

        So, I respond by saying I don't find it "odd" the numbers are wrong considering everything else that has happened, and I send the document to the payment processor as requested. I also decide to inform the payment processor the expiration date is wrong even though CSR Lynn said to leave as is. At this point I'm not very confident in CSR Lynn due to previous inaccurate comments made to me about my withdraws.

        The very next day I get an e-mail from CSR Lynn with the "Final Document" for me to sign. And I am happy and thinking I will finally get my withdraw. My happiness turns to disappointment and confusion when I click on the "final document" and see that it is nothing more than a CORRECTED version of the document I just sent in the day before. The document I informed CSR Lynn had an error, only to be told to leave as is to "avoid confusion".

        SIGH.....

        So I fill it out and return it this time to inetbet per CSR Lynn's request. I also point out how its the same document as the day before only now it's corrected after I was told to leave as is to "avoid confusion". I also make a comment about how this will more than likely now further delay my getting the funds due to the fact we only had 48 hours to get the documents to Green Dot before we would have to start all over, and it had now been over 48 hours.

        And here was the response:

        "I would suggest you take a little step back here, we are
        trying to assist you, we could quite simply have said it is your credit card
        company get on with it, we have paid you that is where our responsibility
        ends.
        We have not done this, so please desist with the accusatory
        emails.
        We will forward this now.
        CSR Lynn"


        I respond simply by saying it's not accusatory when I point out facts of what has happened and voice some frustration.

        And CSR Lynns response:

        "Yes it is, your ‘facts’ are inaccurate, as was your original mail stating
        incorrect ‘facts."


        And that was on 5/17/2013 and I have not heard a thing from inetbet since then.

        I have all of the e-mails to back up everything I say. I could not have made it more clear where I wanted the withdraws sent in the beginning. It is not my fault they went to Green Dot. I exhausted ALL efforts to get them to the proper card. Only way I could have done more would have been to process it myself.

        All I know right now is I am owed $490 of my $750 withdraw and someone needs to look into this. I think inetbet will have no choice but to take a loss and re-send this to the proper card. If the documents for Green Dot will work then those documents need to be sent to Green Dot immediately. If not...I see no other choice than inetbet re-sending the $490 to my Bank of America card as I originally requested many times.

        This was not my fault, and I don't like having the finger pointed at me like this is all my fault when it CLEARLY is not. I am the customer. I am not the casino or the payment processor or the credit card companies. I did all I could do within my powers to make this work out smoothly. And as another casino said to me recently in regard to other casinos making mistakes:

        "we all make mistakes from time to time, we are human. It is how we act after those mistakes that defines a company. "

        Isn't that the truth!

        One more thing....after looking over everything again and again and again, I think I know why the funds went to my Green Dot card in error. I think whoever finally processed my withdraws at inetbet ONLY looked at the financial form I sent in for Green Dot, and that person somehow overlooked (or was never even made aware of) all of the e-mails where inetbet and I discussed Green Dot and Bank of America. And thus whoever processed my withdraws never seen my other financial documents. I can think of no other explanation. All I know is it's NOT my fault and I am owed $490 which I won fairly...
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        LhasaLover

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        HOLY  CRAP!   First, I want to commend you for having the patience & fortitude to write that all out so well!  I think that's the most well-written problem I've seen in 14 yrs of online gambling!!

        Secondly, Wow.  What a freaking mess!  INetBet doesn't usually make mistakes like this, but they did a whopper this time, didn't they?  I knew the casinos didn't refund to Green Dot, but I didn't know it was because Green Dot can seize your funds like that.  That's absolute crap.  My Green Dot VISA won't even work at INetBet, so I've never had to deal with that.

        Thirdly, I do believe INetBet needs to suck it up & make this up to you.  Someone needs to throw their weight around with them, hopefully someone from here.

        Good luck, and please keep us posted.
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        blueday

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          Phew!  That was a longy and what a nightmare.

          So the $490 on the Green Dot card - have you asked Inetbet to take that back stating it was an error to the Green Dot Card company? 

          blue

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          Ozzonap

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          Thanks for the kind words LhasaLover And thanks for taking the time to read my complaint.

          One of the things that disturbs me the most about this is that it's happening with iNetBet. Last thing I ever expected was to have a problem like this (or any problems) with a casino that has such a good reputation.

          And then to get comments that seem to suggest it's my fault, like how they sent to the "card requested", or I never mentioned Green Dot, or they only had details for one card, and etc, I don't even know what to say about that. Very, very disappointing to say the least.

          And as for Green Dot, doesn't seem right they can legally put a block on someones account and deny them access to their money, but obviously they can. And while that angers me, I guess I can't blame them for anything since that's just what they do. It's not their fault the money was sent to them in error. But I will certainly never use a Green Dot card again.

          I'll keep you updated on what happens.




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          Ozzonap

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          blueday wrote:

          Phew!  That was a longy and what a nightmare.

          So the $490 on the Green Dot card - have you asked Inetbet to take that back stating it was an error to the Green Dot Card company? 

          blue




          Yeah I'm pretty sure that was one of the suggestions I made. But I contacted a couple other RTG casinos where I deposit/withdraw after this happened just to see what their thoughts are on the subject. And based on what they told me, I don't think inetbet will be able to get the funds back, or get Green Dot to release the funds to me no matter what kind of documents they or they payment processor can produce. That is why those casinos I contacted told me they had to take a loss and payout the players who could not get their funds from Green Dot twice. They could not get the funds back from Green Dot, and could not get Green Dot to release the funds to the players.
           
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          medtrans

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          What about the $250 they deposited first to Green dot?  Did you get to use that or did you lose out on that too?

          medtrans
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          blueday

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            Another player had a similar problem and the casino took back the "refund" to the card stating it was an error and her card was unblocked once the money was taken back.  It is possible for the casino to take it back which in turn would remove the block on your account.
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            "All it takes for evil to prevail is for good people to do nothing "

            Check out our No Deposit Casino and No Deposit Bingo lists.

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            I have notified Rep about this topic.

            They can also be private messaged HERE
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            Lipstick

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            Extremely well put and it definitely seems like you have done everything they have requested including crossing all your T's and dotting your I's.

            "we all make mistakes from time to time, we are human. It is how we act after those mistakes that defines a company. " Oh so true! Whatever happened to customer support that appreciated customers and gave them the highest level of respect.

            CSR Lynn is a poor example of customer respect.

            Please keep us updated.

            Lips
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            Ozzonap

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            medtrans wrote:

            What about the $250 they deposited first to Green dot?  Did you get to use that or did you lose out on that too?

            medtrans


            Thankfully I withdrew $200 at an ATM, and spent all but $9 of the remaining $50 online within a day after it showed up in my account. So, I got most of it.
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            Ozzonap

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            Zuga wrote:

            I have notified Rep about this topic.

            They can also be private messaged HERE


            Thanks!
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            Cat50

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            good you recieved most of it.Gl on getting the rest solved
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            Ozzonap

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            lipstick_xoxos wrote:

            Extremely well put and it definitely seems like you have done everything they have requested including crossing all your T's and dotting your I's.

            "we all make mistakes from time to time, we are human. It is how we act after those mistakes that defines a company. " Oh so true! Whatever happened to customer support that appreciated customers and gave them the highest level of respect.

            CSR Lynn is a poor example of customer respect.

            Please keep us updated.

            Lips


            Exactly. It's not like it's my first withdraw at an online casino so I know the routine. I made sure I sent in all of the required documents. I made sure all of the documents were filled out correctly. I made sure to let them know what my plan was by e-mail to make sure it was ok, and I made everything as clear as possible so there would be no confusion. I even made sure to get their ok in writing by e-mail before I ever requested the withdraw. But it went to the Green Dot card in error. There was nothing else I could have done to prevent that from happening.

            And then when I get replies from CSR Lynn that seem to point the finger and me and suggest they did nothing wrong, and suggest they are not even obligated to help me because I "never mentioned Green Dot" or they "sent to the card requested"...well that's absurd to say the least. I've dealt with some rather unfriendly CSR's at other casinos, and had a few issues with withdraws here and there along the way, but this tops them all.

            As of right now I have heard nothing from inetbet.

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            iNetBet Promos

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            Hi All,
            We are aware of the issue that Ozzonap has posted.
            To be clear this is not a case of a withdrawal not being sent, the funds were received by the OP. However the problem here is that their card issuer will not release these funds.
            We have spoken with the processor used to send the funds and also with the OP to get documents sent to the card issuer in order to try to assist. These were sent out a few days back and up until now we had not heard anything back from the OP as to how this went. The OP has since posted on a number of forums etc
            This matter is being dealt with via another site and we will continue the matter there. Hopefully we will be able to assist further in getting their card issuer to release the funds.
            Best Regards
            iNetBet Promos
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            LhasaLover

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            So, is that a "snub" from INetBet to this forum & their players?  Because you're handling it on another forum (mostly likely 'Meister's), you don't feel the need to extend courtesies to the players on this board that don't go to that jerk's board?

            I've been with you guys for many, many years.  I expect you to go "above & beyond" when it comes to being courteous to your players.

            This player is obviously at the end of his rope with Lynn, who CLEARLY made mistakes here.  "Man up" and make it right!


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