Jackpot Capital casino help

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    Last post ago almost 3 years by blueday
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          5793
        • last active 6 months ago
        I got a $20 free chip at JC casino.  Beat the playthru and ready for cash out, but the max cash out is $100 while the minimum cash out is $150 plus $30 fee.  I had a chat with Charsima (maybe spelling wrong)  this morning and I could tell she's been busy and did not want to help (forgot to copy the chat).  Anyway, I told her that I cashed out once like this before in 2011.  Someone just took $30 fee out and sent me a check $70.  I suggested her to do it the same for me, but she said "NO, can't do" .  That's about it.
        Just hope a rep from JC casino here can help me out on this issue.  Thanks
        oh, I did not see a thread for JC casino under direct casino support forum, so I just post it here.  Thanks guys.
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        Hi Taaadaaa - nice to see you wink

        I'll copy your message to the rep and get back to you as soon as I hear.

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        I have received a reply and this is what was said:

        "Due to limited withdrawal options for U.S., we need to pay players via check and the minimum is $180 ($150 plus $30 fee).

        Please ask the player to keep on playing until the balance has reached $180 and request a payout again."
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        blueday wrote:

        I have received a reply and this is what was said:

        "Due to limited withdrawal options for U.S., we need to pay players via check and the minimum is $180 ($150 plus $30 fee).

        Please ask the player to keep on playing until the balance has reached $180 and request a payout again."



        thanks blue,
        That will not solve the problem.  The max I can cash out is $100, so it does not matter if I win it up to whatever amount, I still can only cash out $100.  Back in 2011, they just took $30 fee out and sent me a check of $70.  Just wonder why they won't do it this time.  BTW, my balance was around $200 and after making the playthrough, it dropped to $100.
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        hello blue,

        please ask if the rep can step in to help.  Clearly, I do not want to risk wagering that money because I can not cash out more than $100 based on the max cash out of the free chip.


        thanks
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        TAAADAAA wrote:

        hello blue,

        please ask if the rep can step in to help.  Clearly, I do not want to risk wagering that money because I can not cash out more than $100 based on the max cash out of the free chip.


        thanks


        I understand that Taaadaaa but they are saying you must build your balance to a sufficient amount in order to make the withdrawal.  They will still only pay you the $100 (-$30 fee) but you have to build it in order to withdraw.

        They don't seem to want to budge on it either.

        If you want me to give it another go  - just let me know and I'll have a word.

        blue

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