CLOSED - Jackpot Capital - Misleading Customer Service Rep.

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    Last post ago over 2 years by blueday
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        • Started by
          Sr.Newbie
          42
        • last active 5 months ago
        My initial question was, how do I get a dep. bonus using $10 pasteandpay. I feel I was mislead on this. Not too pleased =/


        Please wait for a site operator to respond.

        You are now chatting with 'Kizzy'

        Kizzy: Welcome to our live chat service.  How may I help you today?

        ******: Hi. how Do I get a dep bonus for making a $10 pasteandpay deposit

        Kizzy: I can certainly assist you with that. Do you have an account with pastenpay?

        ******: yes

        Kizzy: Have you successfully purchased a voucher?

        ******: yes

        Kizzy: What is the value on the voucher please?

        ******: 10

        Kizzy: You would need to enter the voucher number in the cashier so you can process your payment.

        ******: Deposit made

        Kizzy: May I assist you with anything else today?

        ******: How do I claim my deposit bonus?

        Kizzy: I am sorry but the minimum deposit needed to claim a deposit bonus is $20.00.

        Kizzy: May I assist you with anything else today?

        ******: That was my initial question. I am a little upset you kinda misled me...

        Kizzy: I am sorry that you are disappointed, it is not our intention to mislead you.
      • Avatar 21240
        • Replied by
          Hero Member
          766
        • last active 3 months ago
        Ouch!  I'd be angry, too.  But I've found over the years that - in general - the CS reps for the online casinos aren't always the sharpest, nor do they have the best communication skills.  I usually repeat back what they've told me, asking them to verify it, or ask them in different ways, etc.

        *****On a side note - Sorry to be nosy, but what does your username mean, specifically, the "FTP" part?
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        • Replied by
          Sr.Newbie
          42
        • last active 5 months ago

        Thanks for this post from:

        • Avatar 21240
        LhasaLover wrote:

        Ouch!  I'd be angry, too.  But I've found over the years that - in general - the CS reps for the online casinos aren't always the sharpest, nor do they have the best communication skills.  I usually repeat back what they've told me, asking them to verify it, or ask them in different ways, etc.

        *****On a side note - Sorry to be nosy, but what does your username mean, specifically, the "FTP" part?


        Full Tilt Poker
      • Index
        • Replied by
          admin
          20,293
        • online
        The rep should certainly have made it clear that you couldn't get a deposit bonus before your redeemed the $10.

        If you would like me to bring this up with the rep, please send me your username and I'll contact them..
      • Index
        • Replied by
          Full Member
          213
        • last active 4 months ago
        Lincoln Casino (Vegas tech) allows bonuses for pasteandpay deposits of $5.  I recently made a $6 deposit and got a bonus on it!!! That was a first for me!
      • Index
        • Replied by
          admin
          20,293
        • online
        Not the reply you wanted to hear but a reply nonetheless:

        "We are very sorry to say but our rep only stuck to our rules.

        According to that the minimum deposit for claiming bonuses is $20."

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