CLOSED - Jackpot Capital - Misleading Customer Service Rep.

Our community has 90,289 members and growing
with 345,367 posts in 20,872 topics by 3,019 members.
Headline back 2
    1,490
    views
    6
    replies
    Last post ago over 2 years by blueday
    Index

    FTPtoPokerStars

    • Sr.Newbie
    • male
    • offline
    Violated by Bitar, Lederer, And many more. luv Phil Ivey though
    • 11
      thanks given
    • 18
      thanks received

    Readers of this topic also read:

    Please or register to post or comment.
      • Index

        FTPtoPokerStars

        • Sr.Newbie
        • male
        • offline
        Violated by Bitar, Lederer, And many more. luv Phil Ivey though
        • 11
          thanks given
        • 18
          thanks received
        • Started by
          Sr.Newbie
          43
        • last active 4 months ago
        My initial question was, how do I get a dep. bonus using $10 pasteandpay. I feel I was mislead on this. Not too pleased =/


        Please wait for a site operator to respond.

        You are now chatting with 'Kizzy'

        Kizzy: Welcome to our live chat service.  How may I help you today?

        ******: Hi. how Do I get a dep bonus for making a $10 pasteandpay deposit

        Kizzy: I can certainly assist you with that. Do you have an account with pastenpay?

        ******: yes

        Kizzy: Have you successfully purchased a voucher?

        ******: yes

        Kizzy: What is the value on the voucher please?

        ******: 10

        Kizzy: You would need to enter the voucher number in the cashier so you can process your payment.

        ******: Deposit made

        Kizzy: May I assist you with anything else today?

        ******: How do I claim my deposit bonus?

        Kizzy: I am sorry but the minimum deposit needed to claim a deposit bonus is $20.00.

        Kizzy: May I assist you with anything else today?

        ******: That was my initial question. I am a little upset you kinda misled me...

        Kizzy: I am sorry that you are disappointed, it is not our intention to mislead you.
      • Avatar 21240

        LhasaLover

        • Hero Member
        • female
        • offline
        • 887
          thanks given
        • 407
          thanks received
        • Replied by
          Hero Member
          767
        • last active about 1 month ago
        Ouch!  I'd be angry, too.  But I've found over the years that - in general - the CS reps for the online casinos aren't always the sharpest, nor do they have the best communication skills.  I usually repeat back what they've told me, asking them to verify it, or ask them in different ways, etc.

        *****On a side note - Sorry to be nosy, but what does your username mean, specifically, the "FTP" part?
      • Index

        FTPtoPokerStars

        • Sr.Newbie
        • male
        • offline
        Violated by Bitar, Lederer, And many more. luv Phil Ivey though
        • 11
          thanks given
        • 18
          thanks received
        • Replied by
          Sr.Newbie
          43
        • last active 4 months ago

        Thanks for this post from:

        • Avatar 21240
        LhasaLover wrote:

        Ouch!  I'd be angry, too.  But I've found over the years that - in general - the CS reps for the online casinos aren't always the sharpest, nor do they have the best communication skills.  I usually repeat back what they've told me, asking them to verify it, or ask them in different ways, etc.

        *****On a side note - Sorry to be nosy, but what does your username mean, specifically, the "FTP" part?


        Full Tilt Poker
      • Index

        blueday

        • admin
        • offline
          • 18134
            thanks given
          • 9802
            thanks received
          • Replied by
            admin
            20,105
          • last active 1 hour ago
          The rep should certainly have made it clear that you couldn't get a deposit bonus before your redeemed the $10.

          If you would like me to bring this up with the rep, please send me your username and I'll contact them..
        • Index

          drunab

          • Full Member
          • male
          • offline
          The best things in life aren't things
          • 53
            thanks given
          • 84
            thanks received
          • Replied by
            Full Member
            213
          • last active 3 months ago
          Lincoln Casino (Vegas tech) allows bonuses for pasteandpay deposits of $5.  I recently made a $6 deposit and got a bonus on it!!! That was a first for me!
        • Index

          blueday

          • admin
          • offline
            • 18134
              thanks given
            • 9802
              thanks received
            • Replied by
              admin
              20,105
            • last active 1 hour ago
            Not the reply you wanted to hear but a reply nonetheless:

            "We are very sorry to say but our rep only stuck to our rules.

            According to that the minimum deposit for claiming bonuses is $20."

          lcb activities in the last 24 hours

          • 28
            new members
          • 602
            members online
          • 13153
            guests online
          • 141
            new posts
          • 5940
            free games played
          Join the club

          Most viewed forum posts

          Join today and start earning rewards

          You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
          S logo
          Select Language
          Search
          Search Results

          Report to moderator

          Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

          Please note that your email address will be revealed to the moderators if you use this

          Submit
          39012170