Okay guys, here is my situation with this casino, JackPot Grands.
I used a no deposit code and it redeemed 25 dollars. I then played this bonus but the good thing about it was, I actually won! Yes I won and had my account up several times, past the playthrough, and on and on.
I actually couldn't believe how much I was winning.
Then comes the problems. Now jackpot grands always acts as if they are dumb to the question, even though I have contacted them by phone and live chat so much that I know the workers by name.
For the most part I delt with a customer service rep, Brook.
I tried to deposit some money because they told me I had to deposit before I could cash anything out. Okay,. fair enough. Went to add my bank card, oh the card is no good. INstantly the account locks and says "Login / password do not match" They said that I locked the accounjt for security and it would be 48 hours somebody would call me.
SO 48 hours have passed.. still nothing. I tried calling, they said on the phone they don't know. I had a feeling they were trying to juke me out of my account, because the statement "Well sir, you haven't deposited any money, so technically you didn't lose anything"
Why give a bonus chip if when you win the impossible playthrough, through all i prevailed, only to have my account "lost" "deactivated" or as they say "disabled for review" .
I thought this was a fairly honest online casino, because of this site I haven't read any negative reviews and such. Go figure I happen to win and now they can't help me with my account.
I was becoming suspicious of their attempts to juke me, so I even got a screenshot of my account when I was ahead and still able to login, as well as the chat logs. Here is the latest log with me and a worker who I'm quite fond of, Brook (ha).You are not currently in a chat session.
You are not currently in a chat session.
You are now chatting with 'Brook '
Brook : Welcome to Jackpot Grand, this is Brook Can you provide me with your User Name and how may I assist you?
jacobwas: hello
Brook : HI
jacobwas: hi i'm wondering about my account my username is jacobwas
jacobwas: it was supposed to be 48 hours so i decided i would check
jacobwas: you are starting to become quite familiar, brook
jacobwas: last time i was on i was trying to set up a card to deposit and the card was no good and locked out, so now here i am
Brook : HI
Brook : Your patience is appreciated, I will be with you shortly.
jacobwas: hey
jacobwas: okie
Brook : I'm sorry but I do not have further information regarding your account at this time
jacobwas: Oh well have they looked at it?
jacobwas: Can I maybe speak with your boss brook, sorry to be a pain
Brook : I'm sorry but the manager is unavailable at the momet
jacobwas: oh well when is a good time to chat again?
jacobwas: they said they would call me and it's been past 48 hours and I was just curious when I would be able to get ahold of someone
Brook : I'm sorry for that
jacobwas: it's okay
jacobwas: so when is a good time to call?
jacobwas: I've just now opened a help thread at lcb.org, where I plan on trying to figure this out... because I feel like you guys are just leaving me hang
jacobwas: I understnad things get busy, but I've waited for along time and for some reason I get the feeling that you guys are trying to leave me high and dry
Brook : I'm sorry sir, but there is nothing I can do at the moment
Brook : I'm sorry sir, but there is nothing I can do at the moment
Brook : you may email to support@jackpotgrand.eu
jacobwas: okay is somebody still going to clal me?
jacobwas: I will send an email but you guys said somebody was supposed to call me
jacobwas: I just want to get this all worked out, I would hate if this all turned out to be a scam... I actually liked playing here
jacobwas: but I know you are just a online rep, so you proably don't know what's goign on either. when will your boss be available?
Brook : I'm not sure, I apologise
Brook : Just a moment please.
Brook : Is there anything else I can assist you with at this time?
Brook : Welcome to Jackpot Grand, this is Brook Can you provide me with your User Name and how may I assist you?
jacobwas: yes
jacobwas: its me
jacobwas: i would like to find out about my account
jacobwas: you said the boss is gone
jacobwas: when is a better time to reach them
jacobwas: thanks
As you can tell they are acting like I wasn't even a customer. They probably never planned on anybody winning from the no deposit, but even so, if there is limits or anything, at least grant me whats mine, the account and I should get the balance (unless there is a limit, then I understand if I only recieved the limit, but so far, NOTHING)
Here is the screenshot that I took because I thought for sure they were up to no good:
I took this screenshot when in the "cashier" section and it shows the casino name and my account balance:
I hope you guys can help or there is a casino rep who can help me more than the live chat.
I say it's probably a scam, how do they keep forgetting who they are talking to? I've been through this with them probably 5 times on the phone and live chat, and still they act like I'm new.
Help please thanks!
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