CLOSED - JOYCASINO AND CASINO-X ARE FRAUDS

I signed up at Joycasino.com deposited 10 euros and used the 500 % bonus. After meeting the wagering requierments I ended up winning 11100 euros by hitting a big win on game called dead or alive with a bet 3,60. Documents were requested and I did send them (utili­tyb­ill­,pa­ssp­ort,and proof of banking transaction) they were all accepted. Then the problems started each and every day they promised me over in live chat that the funds will be paid even the casino manager promised me that several times.Then after 1 week of fake promises they blocked my account without any explanation and did not respond to my emails or my questions in live chat . Altough 1 chat host called Daniel did respond to me at some point that they suspected me of having a duplicated account and they are prohibited to talking to me. The reason is pretty obvious they just did not have any proof and did not want to payout because of the amount . I am the only person who signed up trough my own laptop and IP I swear on my children lives . After winning the huge amount then few days later I did have few spins at my friends house who also has an account but that is not against terms and conditions:5.5. You may only open a single account at the Website. In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to sign up and make use of Casino. Any other account you open on the Website will be considered as the "Duplicate Account". All Duplicate Accounts may be immediately closed by us and:

5.5.1. all transactions made from the Duplicate Account will be made void;

5.5.2. all stakes or deposits made using that Duplicate Account will be returned to you; and

5.5.3. any returns, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active will be forfeited from you and may be reclaimed by us, and any funds withdrowned from the Duplicate account shall be returned to us on demand.


Whoever has proper english knowledge knows it states that I did nothing wrong I even asked help from lawyer who could only confirm that I did not brake any ruled but it is out of our country jurisdiction so there is nothing he could do. For me this is a huge amount of money and over the years I have lost a lot . My account was not duplicated and I won fair and square .I did everything correctly they are just frauds I hope i can get my winnings and hope that the casino with their sister sites (Casino-x) are blacklisted.

Also after searching in google joycasino and casino-x do not make payment if they are over 5000 or more they just block your account and ignore you . I am not the first and not the last .

Best Regards

Heinar

I feel sorry for you sikk123 

It is impossible for us as players to check for ourselves if a casino is serious or not. but if a casino does not want to pay it can look any reason without giving evidence.

The fact you logged on and played via your friends IP looks like the reason for denial.  I don't agree with their refusal to pay you but you logged in using the same IP that your friend uses hence they get you on the multiple accounts thing even though you don't have multiple accounts.

I looked to see who they are regulated by and couldn't see anything.  If they do have a regulator, I suggest contacting them immediately and head your email with "complaint" in the subject title.

I looked to see if we have a rep on board but couldn't see one.  Hopefully Melcb will have a rep she can contact for you.

Well the licence holder is curacao and when looking up on the internet they are frauds also as i was told by few hosts in askgamblers that they are not trustworthy

i am doing the best i can but it is quite hard as they just do not respond and the licence holder just has a fax number no phone no email.........just keep away from sites like these they are frauds

Due to no activity/update - topic closed.

I've won ~€650 with my first deposit of €10 few months ago and got paid without any problems. They run pretty good promotions so I deposit at casino-x and joycasino almost every week and didn't have any problems with my withdrawal (always within 24 hrs) so I can't agree with you. Just to let people know.