RESOLVED: Kudos Casino

I have been playing here for about a week, won some and lost some but now all of a sudden I cannot play the progressives.  I don't understand it and support is no help at all.  All of the other slot games are fine, it is just the progressives that will not allow me access.  If anyone knows what the problem is I would greatly appreciate some help.

Support tried to tell me that it is the server or my firewall preventing access, which I think is total BS.  Why would I be able to play all of the other slots with exception of the progressives if it was my firewall, wouldn't it prevent access to every game on the casino if that was the case.

This is just aggravating because I am depositing my own money and should be able to play whatever I choose to play.

Is Kudo's software based or web based?

Also are you playing with a coupon?  I've noticed several casinos these days are restricting progressives for whatever reason

Then last but not least...

have you tried asking Emily about seeing if she can help with the situation?  She seemed helpful the last time you had a complaint.

It's downloaded, software based.  I've played them before and noticed that right after I cashed out with them I get an error whenever I log into any of the progressives and try to play. There are no coupons involved as I do not play with coupons AND they don't offer them anyway, instead they offer daily, weekly and monthly cash back on whatever you lose.  This was a straight up deposit with no coupons or casino bonus money involved.  I just think it is strange.

Support tried to sell me it was the server the progressives are on and it was probably my ISP or y firewall.  Well if it were my ISP I would think I would not be able to access ANY of the games and the same thing goes if it were my firewall. Trying to get support to help is like pulling teeth. Instead of offering suggestions on how to remedy the situation, they just say the problem is on my end and has nothing to do with their software. 

Frankly, it is my belief that they have blocked me from playing the progressives for one reason or another but refuse to tell me the truth, why I have no idea.  My account is a brand new account and is only a couple of weeks old, so go figure.

Hi trpschick,

I do apologise for the problems with the Progressive Games at Kudos Casino, this is a technical problem on our side that is preventing all our players from accessing the Progressive Games.

Our tech team are working on this and hope to have it resolved very soon. In the mean time all our other games are fully available.

All the best!

Thank you for your reply.  I hope the problem will be resolved soon!

The problem has yet to be resolved and we are now going on 3-4 weeks. I think it may be time to find another site at which to deposit.  This should not be a continuous ongoing problem with no resolve. I also have not been pleased with the extremely tight play. The wins are hit or miss and the bonus rounds you can pretty much forget about as they are few and far between. I don't expect to win all of the time but I would like to be able to expect a little more playing time for my deposit, which at this point is pretty much non-existent.  I am not a low depositor either, my average deposit is always in the vicinity of at least 75 - 120.

Hello,

I just want to let you know that the casino rep has been notified regarding your issue and hope he will soon get back to you.

We'll keep you posted.

Best regards.

Hello Yobaboy,

We're glad you've found a way to sort it out.

Good luck! All the best.   

Best regards.