RESOLVED: Limoplay casino accepting USA sign ups - shady!!

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    vnqueen

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        vnqueen

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              about a month ago.... i came across a casino called Limoplay casino. i wasnt sure if they accepted USA players. contacted live chat.... i was told that it was ok for me to sign up and wager in real as long as i play only  in bitcoins. since then ... i have made 8 deposits of btc in various amounts. lost on every deposit . everything seems fine until today....i happen to find this in there terms and condition:    If you are a player from the US or any of its states, or UK, you won't be allowed to play real money wagering games including bitcoins.
                  so i got on live chat and asked .... do you accept usa players. live support said ...NO. i was confused and asked support... then why was i told it was ok to play in real with only bitcoins. basically to make this short.... LIMOPLAY CASINO  allowed me to deposit and continue depositing knowning that i wasnt allowed to play there and that i would never be able to cash out if i had won.

        here is my chat conversation with live support at limoplay casino. please give me your input  and advise on what i can do and should do.

        02:38 Your Question:
        02:38 Please wait and one of our operators will be with you shortly.
        02:38 LimoPlay - Chat: Hello, thank you for playing at our casino! How could I help you?
        02:38 You are now chatting with LimoPlay - Chat
        02:39 tuoanh truong: hi... im a little confused ... do u take usa players?
        02:39 LimoPlay - Chat: No, we don't
        02:40 tuoanh truong: but im from usa and i been depositing here
        02:42 tuoanh truong: so why would you take my deposits if im not allowed to play here
        02:43 LimoPlay - Chat: please read this information http...no external links
        02:43 LimoPlay - Chat: WHO CAN PLAY

        The website accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website. The website only accepts adult players (the minimal age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding the age limitation for online gambling. The Company reserves the right to ask for the proof of age from the player and limit access to the website or suspend the player’s account to those players who fail to meet this requirement.
        If you are a player from the US or any of its states, or UK, you won't be allowed to play real money wagering games including bitcoins.
        02:45 tuoanh truong: it says i wouldnt be allowed to play real money including bitcoin.... then why was i allowed to play with bitcoins
        02:48 LimoPlay - Chat: It's only your responsibility to play here or not knowing the gambling laws of your country. While registering you agreed that you know our rules and accept them. These rules include that players from USA aren't allowed
        02:48 tuoanh truong: i was told i could join as long as i play in bitcoins!
        02:49 LimoPlay - Chat: No, on our site it's clearly stated that playing for BTC also prohibited for players from the USA
        02:50 tuoanh truong: no your live support said otherwise
        02:50 LimoPlay - Chat: Please, wait we'll check your chat history
        02:52 tuoanh truong: you guys would of keep on letting me deposit and play and wager in real knowing i could never withdraw.
        02:52 LimoPlay - Chat: You can withdraw right now
        02:53 LimoPlay - Chat: please, inquire a withdrawal and we'll process it immediately
        02:55 tuoanh truong: withdraw what ... are you trying to be funny. knowing i dont have any coins in my account... your going to make a sarcastic remark like that
        02:57 LimoPlay - Chat: Sorry, sir - I've got few simultaneous chats - I am in now way intented to do it
        02:57 LimoPlay - Chat: Please, accept my apologies if it seemed as it is to you
        03:00 tuoanh truong: you know what ... this isnt right. you guys knew i wasnt allowed to play here but yet you let me play and wager in real with bitcoins. im going to let every forum know and report you guys cause as long as i kept losing in real, no one would say anything but if i was to win and request a withdrawal... i would get denied because im from usa...
        03:01 LimoPlay - Chat: It's not a case - if you request or had requested a withdrawal we would process it immediately
        03:01 LimoPlay - Chat: not regarding where you are from
        03:02 LimoPlay - Chat: but it's your responsibility to familiarise yourself whether you can play here - you can read it in our terms and conditions
        03:02 tuoanh truong: but you just said no usa a players allowed to wager in real or bitcoins
        03:03 LimoPlay - Chat: sure, they are not allowed but it's you who decide to play here or not knowing the laws of your country
        03:04 LimoPlay - Chat: but we in no way intend to sustain withdrawing their funds until a player broke casino's rules
        03:06 tuoanh truong: ok so lets say i overlooked that part of the terms.... but why would you allow me to continue to deposit in bitcoins ? why couldnt some one say ...sorry no usa wagering allowed
        03:08 LimoPlay - Chat: Because it's only you who decide to play here or not.
        03:08 tuoanh truong: many times have a come to live chat , why didnt anyone say ...sorry no usa allowed to wager in real
        03:09 tuoanh truong: how many more time would i have deposit before some said anything, if anything at all
        03:09 LimoPlay - Chat: Sorry, we are not responsible for your actions
        03:12 tuoanh truong: no your not responsible but when you know about it and continue to allow it even though you know its wrong... then your very much responsible
        03:13 LimoPlay - Chat: sorry, only you bear responsibility for your actions. We don't check personal information of every single player
        03:17 tuoanh truong: you guys are crook and thieves, i will expose you guys. i will bring this to the highest authority i can find. . i made 8 deposits in real ... let plays deposit and play know they could not of cashout... unbelievable
        03:20 LimoPlay - Chat: Actually, you and any other player can withdraw , even despite that he/she is from not allowed country
        03:21 LimoPlay - Chat: Also you have no deposits in real money
        03:21 tuoanh truong: bitcoins
        03:22 tuoanh truong: dont tell me now that bitcoins is not real wager
        03:23 LimoPlay - Chat: Surely real
        03:25 tuoanh truong: terms say one thing and you guys say another thing and then decides to change the terms as you say.... cant trust this casino
        03:26 tuoanh truong: its like you guys are making rules up as you go along
        03:26 LimoPlay - Chat: We don't change anything. Players from the USA are not allowed - it's a player's responsibility to bet here knowing it
        03:29 tuoanh truong: your terms contradicts what you say... it doesnt matter.... im glad i got this whole chat conversation saved and will post it up for everyone to see what kind of dishonest operation you guys are running
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        MelissaN

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        Hello Vnqueen.

        I'm really sorry you are facing this frustrating situation. As far as I can see from the review the USA is not allowed to play at Limo Play casino.

        Still, I'm going to contact the casino rep and ask him whether your country is allowed or nor and forward your situation as well.

        We will keep you posted anyway. Could you please PM me your casino username so that they can look into it.

        Best regards.
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        medtrans

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        Normally a casino won't let you sign up if US players are not accepted.  Why would they let you sign up and deposit if you would not be able to withdraw?  That is totally rogue.  You should demand that they return your deposits.

        medtrans
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        vnqueen

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              sorry zuga for posting in the wrong area and thank you for moving it to the right           

        i understand that its my fault that i didnt completely read thru the terms and condition but  when your told by one of there  reps that its ok  for me to play there,why would anyone second doubt for? as you can read in the chat, they say im responsible for my own action and that they bare no kind of responsibility in this. i asked if it states in the term that usa will be NOT allowed to wager in real including bitcoins. i simply asked....then  why was i allowed to play in real with bitcoins? why accept my deposits of btc? and then on the spot..... CS decides to change the terms and condition and say i could withdraw if i wanted to...wth? WTH... is up with this casino!
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        barebones

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        I have been in a similar situation with other casinos. I remember with one casino specifically, I was told that I can play there as far as I dn't break government rules (in my country most casinos are blocked and I use a proxy to access them). So I registered at that site (let's call them Casino Y). Few days after my convo with live chat, I tried to access my casino account and it was blocked, apparently cause government doesn't allow gambling. The point of me saying this is protect yourself and don't play there anymore so you don't place yourself in jeopardy
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        finallyfinally

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        CS made a mistake by telling you they were allowed to play.

        I believe they would have processed your withdraw had you requested one.

        They told you they would have processed your withdraw had you made one.

        If you had won and had your withdraw processed, would you still consider them thieves?

        I think you're out of line OP.
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        LimoPlay

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        Hi!

        I am sorry that you have negative experience in our casino.

        First of all - US customers not accepted. But we have no automatic tool to block them, also actually you can sign up with VPN and play with bitcoins - we will not be able to find out that you from US.

        I would like to say only one thing - We are not thieves. No way, and calling us 'thieves' is not good at all. We never stolen any customer money, or anything like that.

        Like Finallyfinally said - if it happens you win - your winnings will be paid in full and without questions.

        Right now you just lost your deposit and calling us thieves...Because you lose. It's not honest.

        Please PM me your email address in casino and I'll close your account. This is only way possible to finish our relationships.

        There is no case for refund or something like this, because you simply lost your money playing casino games. If you win with this money - your winnings will be paid.

        Thanks

        Vitali @ Limoplay
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        vnqueen

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        to finallyfinally... i dont feel that im out of line. you assume that they would process my withdraw if i had made one. the key word is ASSUME...ill just leave it at that.

        to vitali....i nevered knew a rep like yourself or any chat support that had  the power to snap their fingers and change the terms and condition as they please. its easy to say ...could of... or would... when it hasnt happen yet. then you assume that im upset because i  lost on my deposits. no...im upset is because your CS , whatever question i asked....the only thing he/she kept on saying is that im responsible for my action and that in no way are they. in your terms usa won't be allowed to play real money wagering games including bitcoins . i was allowed and im from the usa. so you do hold some responsiblity.
                  when i saw that  you have replied to my post, i was expecting someone honest, proffessional and outspoken. but instead you come on here assuming this and that. you call me dishonest and assume that im upset because i played and lost on my deposits. lets stop assuming here and keep it to the facts.  then you talk about VPN and basically saying its ok to play at Limoplay casino as long as you somehow hide or mask your location. Lol, ill pass on that... im not into misleading or providing false information to casinos. i rather be straight and honest.  you come on here.. didnt really explain anything and then want to take the easy way out and close my account. really?? thats the best you can come up with?
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        finallyfinally

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        vnqueen wrote:

        to finallyfinally... i dont feel that im out of line. you assume that they would process my withdraw if i had made one. the key word is ASSUME...ill just leave it at that.


        Check out their giveaway thread here: http://www.latestcasinobonuses.com/onlinecasinobonusforum/exclusive-lcb-contests/win-free-spins-and-more-every-week-with-limoplay/

        And here you can see I've cashed out several times over the past couple months:

        https://i.gyazo.com/6db6c7ba985e50e3bb1d033e104bb46b.png


        This is why I assume they would of paid you.

        Even if you are still assuming they wouldn't have paid you, an assumption doesn't make them thieves or crooks does it? (not sure the difference between a thief and a crook tbh)
        The only thing they are guilty of is CS giving you the wrong info.


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        vnqueen

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        you know what.... i apologize for calling limoplay casino crooks and thieves. i realize thats might be a tad bit harsh. also want to apologize to vitali for the things i said and called her. i was extremely upset and i step out of line but im still upset at the whole situation and still stand by everything else i said .


        to moderator.... not sure if i can or not but can you change the title ...limoplay casino (be careful!!!)
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        LimoPlay

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        Thank you very much vnqueen!

        There is no problem with that, I am completely understand you

        I hope you will be able to enjoy casino games somewhere else, and of course I wish you a lot of luck!

        P.S.

        I am not her I am male

        Have a nice Sunday evening! And awesome start of new week!

        Vitali
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        Cat50

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        I hate when CS gives the wrong information , it's almost like why have CS at all. I wish i could say this is the first time i have seen a post like this, but sadly it's not . IMHO, nevermind  8'|.
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        beby19

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        how can you say if he won he will get paid ,  that will never happen ,  even best on line casino will not pay him ,  but they will refund his deposit is , as you accepted his deposits illegal . by law your site  cannot accept payments  from outside  the gambling jurisdiction ,  as your service is not available in USA , he could not use your service  , as you guys accept him to sing in and deposit  , you are more then thieves  , you are criminals
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        finallyfinally

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        beby19 wrote:

        how can you say if he won he will get paid ,  that will never happen[/quote]
        It will never happen now since they didn't win and account is now closed.

        beby19 wrote:
        you accepted his deposits illegal . [/quote]
        Illegal where?

        [quote author=beby19 link=topic=37243.msg413163#msg413163 date=1459110155]by law your site  cannot accept payments  from outside  the gambling jurisdiction ,  as your service is not available in USA , he could not use your service

        What laws are you referring to?  They are licensed by by the Government of Curaçao, which licenses many other sites that accept US players.  I'm not sure exactly why limoplay doesn't, but I wonder still, what laws are you talking about?

        [quote author=beby19 link=topic=37243.msg413163#msg413163 date=1459110155]you are more then thieves  , you are criminals

        Can you be a thief without being a criminal?





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        kerch123

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        I remember when

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