Hi Zuga and Mods,
My complaint it about Lincoln Casino. I didn't know this casino even existed until I checked the members only area in the LCB casino forum. I saw that a Liberty Slots and Lincoln Freeroll World Cup Tournament was being offered to LCB members.
I was a customer a long time ago at Liberty Slots but like I mentioned I had no knowledge about this Lincoln Casino. So I clicked on the link that was available in the tournament announcement. I was taken to the Lincoln Casino web page where I downloaded the casino from. I installed the software and registered for a real money account.
After registering for my account, I went to the cashier to redeem the code for the no deposit $15.00 that was offered. I received a message staying that I was not eligible for the promotion. So I then contacted customer service through live chat.
I spoke with a gentleman named Martin and I gave him the code for the $15.00 no deposit bonus and asked how was I to go about getting the bonus. He told me to do what I had already tried in the casino cashier. I explained that I had already done that and that I had received the message about not being eligible.
He told me that I hadn’t used an official affiliate link or the system would have credited my account immediately. So, I then asked, “so LCB is not an official affiliate?” I couldn’t get a response from the gentleman. So, with that I just asked if I could receive a transcript of the current chat session? He said, he would email it to me. I thanked him for his help and said, Bye.
I truly don’t know how they could say I didn't use an official affiliate link? LCB is the only way I got to the Lincoln Casino’s site, because as I mentioned earlier, I had no clue this casino was out there. I know it is only $15.00, but if I am having a problem from the start with this, what other problems might possibly be ahead on down the road?
This just leaves me very, very, leery about this casino. I sure hope this can get straightened out because there aren't that many casinos that U.S. players are welcomed at. Not to mention the problems with play through requirements, satisfying document requests, breaking some new no deposit rule, and last but NOT least, trying to make a withdrawal that U.S. players seem to constantly encounter. I sincerely hope that Lincoln Casino can really be a reputable and reliable casino for U.S. players, like me!
Oh, and as soon as I receive a copy of the chat session I requested, I will post it, if needed.
This unofficial affiliate link I supposedly used, has also left me ineligible for the current LCB tournament.
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