RESOLVED [after many delays ] - Lucky spins casino

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    debbie.marocchi

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        debbie.marocchi

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        I won money at Lucky spins casino back on 7/31.  Submitted my docs and got approved.  As of today, I have still not been paid,  Emailed customer service so many times, i can't even remember.  Got mostly ingnored and then when they did reply, keep telling me my withdrawal was proccessed and I would get it soon.  Nothing happened so I tried live chat only to be told the same things.  Told me they had a new proccesor and it would be further delayed.  Then, I emailed again on 9/8 and this is what they told me,"Your winnings will be given to you in your card, we have already processed that to your card however we have just started that method so money will take approx 10 days to hit your account"
        This is now 9/26, it still shows "pending" since 9/9 on their site and no one will respond to any more emails.  I will NEVER play here again, I just want the money I won fair and square.  This is the worst customer service, and I use the term loosley, that I have ever encountered.  They have done nothing but lie to me and continue to ignore me.  I sent 2 more emails on 9/25 and of course, no reply.  I am so tired of this whole ordeal and just want my money.  If anyone know what else I can do or lend a hand, let me know!

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        Emma.lcb

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        Hello Debbie,

        a casino representative has been notified.

        Thank you for your patience.
      • 11709447 921620017901609 7298530041742239006 n

        debbie.marocchi

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        Melcb

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        Debbie Marocchi wrote:

        I won money at Lucky spins casino back on 7/31.  Submitted my docs and got approved.  As of today, I have still not been paid,  Emailed customer service so many times, i can't even remember.  Got mostly ingnored and then when they did reply, keep telling me my withdrawal was proccessed and I would get it soon.  Nothing happened so I tried live chat only to be told the same things.  Told me they had a new proccesor and it would be further delayed.  Then, I emailed again on 9/8 and this is what they told me,"Your winnings will be given to you in your card, we have already processed that to your card however we have just started that method so money will take approx 10 days to hit your account"
        This is now 9/26, it still shows "pending" since 9/9 on their site and no one will respond to any more emails.  I will NEVER play here again, I just want the money I won fair and square.  This is the worst customer service, and I use the term loosley, that I have ever encountered.  They have done nothing but lie to me and continue to ignore me.  I sent 2 more emails on 9/25 and of course, no reply.  I am so tired of this whole ordeal and just want my money.  If anyone know what else I can do or lend a hand, let me know!




        Hi Debbie,

        We understand your frustration and we are trying to get this sorted for you the best we can. Please private message me your casino username.
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        zuga

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        "All it takes for evil to prevail is for good people to do nothing "

        Check out our No Deposit Casino and No Deposit Bingo lists.

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        This casino has been placed on our warning list.
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        chocolateman

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        Zuga wrote:

        This casino has been placed on our warning list.


        Seems like casinos today are becoming more and more rogue. Glad you quickly put them on the warning list.
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        chocolateman

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        Debbie Marocchi wrote:

        I won money at Lucky spins casino back on 7/31.  Submitted my docs and got approved.  As of today, I have still not been paid,  Emailed customer service so many times, i can't even remember.  Got mostly ingnored and then when they did reply, keep telling me my withdrawal was proccessed and I would get it soon.  Nothing happened so I tried live chat only to be told the same things.  Told me they had a new proccesor and it would be further delayed.  Then, I emailed again on 9/8 and this is what they told me,"Your winnings will be given to you in your card, we have already processed that to your card however we have just started that method so money will take approx 10 days to hit your account"
        This is now 9/26, it still shows "pending" since 9/9 on their site and no one will respond to any more emails.  I will NEVER play here again, I just want the money I won fair and square.  This is the worst customer service, and I use the term loosley, that I have ever encountered.  They have done nothing but lie to me and continue to ignore me.  I sent 2 more emails on 9/25 and of course, no reply.  I am so tired of this whole ordeal and just want my money.  If anyone know what else I can do or lend a hand, let me know!




        Here is their number US: +1-888-206-0104 called them up and asked them what's going on with you withdrawal.
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        Cat50

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        I hope u get paid  S:|. Sad a new casino starts out this way. I have really slowed down on playing . Just not the same thrill and i hate the wait to see if we can come up with a reason not to pay crap  .
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        chocolateman

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        rena35 wrote:

        I hope u get paid  S:|. Sad a new casino starts out this way. I have really slowed down on playing . Just not the same thrill and i hate the wait to see if we can come up with a reason not to pay crap  .


        Yes this is why isn't not a good thing to jump on new casinos. I usually stick to the older ones.
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        athdress

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        I also won $700 2 weeks ago and I have heard nothing regarding my payout. The chat rep, "Scott", at one point said I would get my money in 4 hours and nothing happened. I have gone on chat many times and no one will respond about my payout - over and over I'm told someone will be calling me or reviewing my payout request on that day and then nothing happens. I have a feeling they have stolen my money and I will never see it back again, let alone the $700 I won.
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        Melcb

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        Hmmm these guys are showing off some real rogue behaviour!  Went to check their site now and its not working for me, neither is the affiliates site.

        Please Note LCB'ers we placed a warning on the casino 2 weeks ago. We understand this warning was placed to late for you members with current complaints, unfortunately we cannot anticipate whether a casino is going to pay or not. All we have to go on is your feedback and the casino license and then we make the decisions.

        Also take care when depositing at a new casino especially new US brands that have no sister casinos or previous history.

        We have contacted the rep with all the complaints and will keep pushing to get your money owed. However we haven't heard back from the rep as yet. We will keep you updated.
      • 11709447 921620017901609 7298530041742239006 n

        debbie.marocchi

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        I appreciate all your help.  I have sent 5 emails in the last 2 days and, big surprise, no reply.  I am always careful and do my research before I deposit at a casino, but this time, I was fooled.  I will keep bugging them.
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        chocolateman

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        Their site is up now. Feel free to also file a complaint directly with RTG. This is the link to file a complaint about this casino. http://www.centraldisputesystem.com/form.asp?casinoID=1123
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        leannep

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        Does anyone remember Free Spijns, back in 2010? I do.  They started, stopped, started...they were a Playtech, then they were something else, now an RTG? I remember their customer service was nice, but it didn't seem to be attached to any real operations. I hope it isn't software hanky-panky.   
      • 11709447 921620017901609 7298530041742239006 n

        debbie.marocchi

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        Update.  After weeks and months of emailing, phone calls, and live chat, I FINALLY got my money today.  However, I strongly encourage everyone to stay away from this casino.

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