RESOLVED: Lucky Spins Casino Delayed withdrawal

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    Last post ago over 1 year by edgarsv982
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    edgarsv982

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        edgarsv982

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        Hello, I registered in Lucky Spins casino, got no deposit bonus and wagered it, made deposit and got first withdrawal with few weeks delay, after that I made another deposit with hope that they resolved their delay problems, but it not happened, now they lie me in live chat (or just close it), withdrawal was requested 9/jun/2015. Usualy they told me to wait 2-3 days, or 3-4 days more and it happens again and again, some times say that they already sent wait 24 hours and it happens whole month, now they do not replay to live chat and emails (to emails did not replayed at start, because tried to sent few times, first was sent atleast month ago, still not answered.
        Lucky Spins Casino Euro Account ID edgarsv982
        Payout request via Neteller for the amount of € 220.00 EUR
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        Melcb

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        Hi edgarsv982,

        I have notified someone at the casino regarding your cashout complaint. We are also looking to get a casino rep on board to enable LCB members to chat directly to the rep and have any issues resolved swiftly.
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        edgarsv982

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        Thanks for helping.
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        Allstarmikey

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        I really wonder if the help from LCB will make them pay your deserved winnings! Always good to name these casinos if they arent doing their job.

        Hope you will get it soon on ur neteller !
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        edgarsv982

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        Tried to contact them through live chat, appeared operator "Rick", he closed chat in few seconds before I was able to say anything, found on their site place to submit complaints "centraldisputesystem (RealTime Gaming Dispute)" , submitted too, may be helps.
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        edgarsv982

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        Melcb wrote:

        Hi edgarsv982,

        I have notified someone at the casino regarding your cashout complaint. We are also looking to get a casino rep on board to enable LCB members to chat directly to the rep and have any issues resolved swiftly.

        Hello, is there any progress with Lucky spins?
        Thank you
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        Melcb

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        Not yet unfortunately:/ I have emailed them again.
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        edgarsv982

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        Melcb wrote:

        Not yet unfortunately:/ I have emailed them again.

        talked through live chat today, promised to pay this week, hope will pay this time.
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        edgarsv982

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        Got atlast, thanks for help.
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        barebones

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        So you got your winnings finally? I hope so. I had many problems with them myself, spoke with the same Rick and everyone else there, then I told them that I would file complaints and finally received money.But they really have rude support, once the girl just closed my chat without giving any answers. In your case I would stop playing there after receiving money.
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        Melcb

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        The rep has confirmed that edgarsv982 was paid.

        Thanks for the update edgarsv982. I am marking this thread as resolved.
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        edgarsv982

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        barebones wrote:

        So you got your winnings finally? I hope so. I had many problems with them myself, spoke with the same Rick and everyone else there, then I told them that I would file complaints and finally received money.But they really have rude support, once the girl just closed my chat without giving any answers. In your case I would stop playing there after receiving money.

        Yes, got winnings atlast, will not play on their site anymore (may be will try no deposit only  , they offered 20 free for delay )
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        edgarsv982

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        Asked for 20 no deposit bonus, they told before, did not received it (say that system do not allow because i get withdrawal, offered deposit bonus which i declined ofcourse), but I`m happy anyway because they paid (was thinking that it`ll never happens), do not recommend to play there untill they`ll resolve support and delay issues.

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