Main Street Casinos- Talk about No Class!

Hi everyone.  I hate to sound like a broken record but I've been depositing at SunPalace again  :o {its 1 of only 2 places I can deposit at anymore  :(    I asked them to please look into why the last 3 deposits each with bonus's, each with approximately 350-400 spins and no bonus rounds!   I even deposited again while waiting for an answer. Finally tonight I get this e-mail.  If only I could acquire a cashout  :o         These guys must be laughing their butt off at the people of the USA.     I told them to close my account for the last time and to lay off the drugs.   Thanks for listening everyone



Hello ---------,



Thank you for contacting us!



In regards to your previous message regarding games Penguin Power and Fruit Frenzy, please note that we have carefully reviewed your session but we couldn’t find any abnormality.



We notes you did received bonus rounds or free spins, we also note that you made a withdrawal request with your winnings playing those games.



Your satisfaction is our top priority. Please feel free to contact us if you have any additional questions.



Best regards,



Kevin Mattis

Security Department Representative
Main Street Vegas Group

           

Phone: USA & CA: (888) 673-2523
E-fax: 1-866-702-5078

Hi, just wanted to show/warn everyone about how bad some casino's are getting.  I am reposting from the other section just as a reference. I know that we can't always believe what every player says against a casino but I wanted to come back here and show my history and how this casino is lying so badly thru their teeth.    Luckily that didn't even honor my request to close my account!  Otherwise i couldn't go in and get my history.  Where in 5 pages of History did I request a cashout?  I would think maybe they have me mixed up with someone else but they trulely over and over have made me feel like they don't like my money,  No more complaints I promise I just want to warn ,  thank you all

Hello ---------,



Thank you for contacting us!



In regards to your previous message regarding games Penguin Power and Fruit Frenzy, please note that we have carefully reviewed your session but we couldn’t find any abnormality.



We notes you did received bonus rounds or free spins, we also note that you made a withdrawal request with your winnings playing those games.



Your satisfaction is our top priority. Please feel free to contact us if you have any additional questions.



Best regards,



Kevin Mattis

Security Department Representative
Main Street Vegas Group

           

Phone: USA & CA: (888) 673-2523
E-fax: 1-866-702-5078
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Date Transaction Amount
11/4/2012 7:12:15 PM Coupon 'SPRSN1104T ' redeemed $10.00
11/4/2012 7:12:15 PM DF-MSGiftCard Deposit Approved! $20.00
11/4/2012 7:12:15 PM DF-MSGiftCard Deposit Requested $20.00
11/4/2012 7:11:21 PM Coupon 'SPRSN1104T' requested 
11/3/2012 5:38:21 PM Coupon declined 
11/3/2012 5:38:21 PM Coupon requested 
11/3/2012 5:10:51 PM Coupon 'TGIS110312 ' redeemed $19.00
11/3/2012 5:10:51 PM DF-MSGiftCard Deposit Approved! $20.00
11/3/2012 5:10:51 PM DF-MSGiftCard Deposit Requested $20.00
11/3/2012 5:09:54 PM Coupon 'TGIS110312' requested 


Date Transaction Amount
11/2/2012 11:02:00 PM Coupon 'BONUS1102T ' redeemed $9.00
11/2/2012 11:02:00 PM DF-MSGiftCard Deposit Approved! $20.00
11/2/2012 11:02:00 PM DF-MSGiftCard Deposit Requested $20.00
11/2/2012 11:01:25 PM Coupon 'BONUS1102T' requested 
11/2/2012 10:52:14 PM Coupon declined 
11/2/2012 10:52:14 PM Coupon 'TGIS110312' requested 
11/2/2012 12:54:13 AM Weekly Promo (Coupon) Deposit Approved! $9.44
11/2/2012 12:54:13 AM Weekly Promo (Coupon) Deposit Requested $9.44
11/2/2012 12:53:34 AM Bonus Deposit Approved! $18.00
11/2/2012 12:53:34 AM Bonus Deposit Requested $18.00
Date Transaction Amount
11/2/2012 12:24:15 AM DF-MSGiftCard Deposit Approved! $21.00
11/2/2012 12:24:15 AM DF-MSGiftCard Deposit Requested $21.00
11/2/2012 12:16:59 AM Coupon declined 
11/2/2012 12:16:59 AM Coupon 'SLOTS65' requested 
11/1/2012 12:22:11 AM Redeem Comp Points Deposit Approved! $1.07
11/1/2012 12:22:11 AM Redeem Comp Points Deposit Requested $1.07
10/31/2012 11:46:07 PM DF-MSGiftCard Deposit Approved! $20.00
10/31/2012 11:46:07 PM DF-MSGiftCard Deposit Requested $20.00
10/31/2012 11:40:49 PM Coupon declined 
10/31/2012 11:40:49 PM Coupon 'TUSKS75' requested 
Date Transaction Amount
10/31/2012 10:59:40 PM DF-MSGiftCard Deposit Approved! $20.00
10/31/2012 10:59:40 PM DF-MSGiftCard Deposit Requested $20.00
10/31/2012 9:54:00 PM Coupon 'TUSKS75 ' redeemed $16.50
10/31/2012 9:54:00 PM DF-MSGiftCard Deposit Approved! $22.00
10/31/2012 9:54:00 PM DF-MSGiftCard Deposit Requested $22.00
10/31/2012 3:21:47 PM Coupon 'TUSKS75' requested 
10/9/2012 5:34:43 PM Coupon 'PRINCECHARMING75 ' redeemed $15.00
10/9/2012 5:34:43 PM DF-MSGiftCard Deposit Approved! $20.00
10/9/2012 5:34:43 PM DF-MSGiftCard Deposit Requested $20.00
10/9/2012 5:33:30 PM Coupon 'PRINCECHARMING75' requested 
Date Transaction Amount
10/8/2012 12:00:01 AM Coupon declined 

I find MSC to be one of the better groups. And the ONLY group of RTG casinos I would play at. Their promotion sucks. Its the same each week. There games can be a bit tight at time. I have a problem more so with their table games then slots. Overall though RTG gets a D- from me. I really hate that software. I'll blow about $50 a month now. I used to do $2000+ but I wised up.

Thanks for replying chocolateman.  I don't know whats wrong with these casinos anymore.  If I would of at least got some free spins to play 30  minutes of entertainment I would of ran out and put more money into my account.  5-10 minutes {literally!} for 20$ is just too expensive for me 

VCO sent me a payout for 1k in 4 days flat about a month ago.  I have no complaints about them on the payout end, but their CS rep Lars is a real @SS!!!!

misskitty its RTG as a whole. That software isn't right. I can play table bj and see same similar patterns over and over. In slots watch for a "bunch" of 4 of a kind on a pay line. It doesn't have to be winners example XAAAA or AXAAA, etc. You pretty much WON'T get a bonus round UNTIL a 5 of a kind lines up. Test it for yourself. It's pretty much like clock work.