Manhandling and manipulation by Casino personel

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    Last post ago over 1 year by Cat50
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    vi.regan

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        vi.regan

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          I am flabbergasted and angry at the treatment I received this evening  by casino rep at Tropica Casino!!!    I have played many years and with many establishments and the rude disrespectful manner was over the top.!  I love to play but have not the resources to deposit much or very often so use bonuses religiously and frequently, think they are the greatest thing since chocolate!  lol    The Casino for mentioned sends me emails when there is a new bonus with an invitation to play.  I have been doing so for a few years no problem until now.    They first sent me an update for their app 249 pages long <^o^>??!! (Thank you Microsoft /Windows Defender} flags down.  Then it was song and dance with login failure. password reset lock and unlock account verify email that they sent bonus to days before , told me finally what a low life I was because I hadn't deposited in 17 times of playing and would be forever locked out of my account.  Why do they have play for fun option?  Or send bonuses?  I have never tried to cash out or demanded a thing from them or would expect too.  Trust took a dive and manners a fatal blow!    Thank you for listening and Thanks for all the great bonuses without abuse my Casino friends!!!      Vi

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        Nanduzz

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        i also had a bad experience with this casino. The staff chat are very rude and does not treat as a customer.....i m away.......
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        blueday

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          We do have a direct casino support thread here or you can contact the rep direct here.

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          Duwayne Tropica

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          Hi VI Regan,

          I am the represent Tropica Casino. Having gone through your chat and email history, I cannot see any cases of 'Manhandling and manipulation by Casino personel'. As you have never made a deposit and only play our free bonuses, management have closed your account and sent you an email to notify you. The email was not rude in anyway. (I can post it here if anyone would like me to)

          Regarding the 249 files that needed updating, we have recently launched a new lobby and it did require some updates. I apologize for the inconvenience caused.

          Kind regards,
          Duwayne
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          bobaie

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          Post that, want to see how your casino handle with a Customer!
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          Duwayne Tropica

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          Type: Email
          Date: 2015-08-10 00:55:00
          Subject: Re: password reset

          Hi ----,

          You have played 17 Free chips since joining a year ago. You have not attempted to deposit. In lieu of this, we feel it is best to keep your account closed.

          Regards,
          Remy
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          vi.regan

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              THAT was sent after my live chat, a CYA post script of course there wasn't copies of all chat logs or other emails. I will send a copy of my response to them to attach here please . 
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          Duwayne Tropica

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          That one was sent prior to the live chat. This one was sent in reply to your last email to us:

          Type:Email
          From: V---- R---- (vregan) - User
          Date:2015-08-10 01:19:00
          Subject:RE: Your Account at Tropica has been Deactivated

          That was unfair and uncalled for
          Sent from Mail for Windows 10



          From: Tropica Support
          Sent: Sunday, August 9, 2015 11:57 PM
          To: viregan59@xxxxxx
          Subject: Your Account at Tropica has been Deactivated


          Dear Mrs. REGAN,
          Tropica Casino username: vregan
          Please note, your account has been locked. Please contact our support for further information.
          Warm regards,
          The Tropica Casino Team
          tropicacasino.com
          Email Support: support@tropicacasino.com
          Live Chat: live chat
          Tropica Casino is a proud member of the Refilliates.com Casino Group. Please gamble responsibly.






          This mail is sent to V--------- at email address: viregan59@-----------. Your real balance is: 0.05. You may remove yourself from this mailing at any time by clicking on the unsubscribe link below.

          Type:Email
          From:Casino Support
          Date:2015-08-10 01:43:52
          Subject:Re: RE: Your Account at Tropica has been Deactivated

          Hi Violet,

          Please explain how it is unfair. We have given you 17 chances to win with our money and you have given us nothing in return. I think you will agree that it is not us who is been unfair.

          Regards,
          Remy


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          vi.regan

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          What they get in return is free advertisement from happy clients and to keep their numbers up!  They shouldn't send emails out or offer play for fun .  I never asked for anything or tried to cash out ever. I still haven't seen live chat transcript or all of emails, by the way . Of course not.  Thanks LCB for giving me the time of day even if they chose to be shady without a single:" Sorry you feel this way "or any attempt to repair situation.  I need not say more.  Thank You! Vi
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          Cat50

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          Just a question but why keep putting freechips in players who don't deposit accounts  . With Rival there is no way to claim a bonus code. I myself have used many.

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