CLOSED - Mermaids Palace Casino pay not my winnings

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    Last post ago almost 3 years by bmark081
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        I have made a withdrawal in the amount of 205 € in this casino!
        I have sent all the documents! But nothing has so far happened since 04/24/2014 I've been waiting on the money!
        Customer Service says they are not responsible!The customer service was not responsible I should write to the account department!
        I did this several times but no answer except to send the documents I have written!
        I need urgent help in this matter
      • Anchi
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        Hi Magge33,

        The direct casino support thread is HERE
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        • last active 7 months ago
        Copy of Chat

        Please wait for an operator to respond.

        You are now chatting to "Michael"

        Michael:Welcome to Mermaids palace Casino, how can I help you?

        you:Hello I have made a withdrawal in the amount of 205 €!I wait now 6 days on the money! Documents I have themall sent! According to their Terms and Conditions of this process should take 72 hours, I would like to know how long this will take??

        you:My account: On her account Department I have already sent several emails

        you:But getting no answer

        Michael:Our accounts team would be happy to discuss this in more detail with you. I will have them call you on your phone number registered on your account.They will be in later this evening around 7 to 9pm EST


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