Resolved:Miami club casino

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    Last post ago over 1 year by rferry5
    Jade lcb
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      • Jade lcb
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          Hero Member
          802
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        After reading all these negative comments, I am wondering if my complaint is going to fall on deaf ears.
        My only consolation is that I'm posting this at LCB.
        Well, with that said,  I made a deposit a little more than a month ago, over the weekend, Friday or Saturday, played, lost and went back to work on Monday.
        On Tuesday, I remembered the deposit I made with NO bonus and I went to live chat to retrieve my 25% cash back.  I was told that cash back is only good for 48 hours after the deposit and I unable to claim it  at
        this point because several days had gone by.
        I searched the t&c's endlessly and couldn't find a time limit on cash back on a deposit with no bonus attached.
        If you don't want to give cashback then don't and if you want it to be time sensitive then put it in your
        t&c's so it will be clear.
        I would like some verification on this please.  I have not made another deposit since this incident.
        Here is my user name for your convince: MI0248818973
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          admin
          20,292
        • last active 3 hrs ago

        Thanks for this post from:

        • Jade lcb
        I've messaged the rep about your complaint Jade - link to this topic sent.

      • Sloto cash
        • Replied by
          Casino Rep
          77
        • last active 1 day ago
        Hi Jade

        The cashback has been credited to your account, apologies for the inconvenience

        Mr Sloto
      • Images
        • Replied by
          Superstar Member
          6,169
        • last active 17 hrs ago
        Did they take away the daily $100 freeroll 
      • Index
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          Full Member
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        • last active 14 days ago

        Thanks for this post from:

        • Images
        I noticed that also, rena35.  When I finished playing, I asked Live Support:

        You are now chatting with 'Martin'
        Martin: Hello,
        Martin: Thank you for contacting Customer Service, my name is Martin.
        Martin: How may I assist you?
        Me: Hi Martin
        Me: Was just wondering if the $100 Daily Freeroll has been discontinued?
        Me: Slot Freeroll

        Martin: I also do not see it on our tournament lobby.
        Me: exactly
        (pause)
        Martin: At the moment we have a $500 daily free roll, you may enter that of course.
        Martin: Sounds e
        Me: okay, thanks
        Martin: much better eben. B-)
        Martin: Most welcome

        Maybe the Casino Rep. can answer our question.

        NOTE: There are two $500 Slot Freerolls currently running. They are "Weekly" freerolls, not "daily". 
        CHEERS !          CATLICKER
      • Jade lcb
        • Replied by
          Hero Member
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        Thank you Mr Sloto, but I would also like an answer to my question it it's not too much trouble.
        I don't want to go through that every time I make a deposit. 
      • Sloto cash
        • Replied by
          Casino Rep
          77
        • last active 1 day ago
        It was confusion regarding another player. Its now resolved. Apologies again

        Mr Sloto
      • Jade lcb
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          802
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        thanks again......
      • Claudia schiffer
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          Sr. Member
          297
        • last active 6 hrs ago
        looking to play at new casinos but not sure about depositing at casinos i never played at before does miami club have easy withdrawl  and deposits for usa players has anybody had probems with this casino thanks rferry5

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