Resolved:Miami club casino

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    Last post ago over 1 year by rferry5
    Jade lcb

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      • Jade lcb

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        After reading all these negative comments, I am wondering if my complaint is going to fall on deaf ears.
        My only consolation is that I'm posting this at LCB.
        Well, with that said,  I made a deposit a little more than a month ago, over the weekend, Friday or Saturday, played, lost and went back to work on Monday.
        On Tuesday, I remembered the deposit I made with NO bonus and I went to live chat to retrieve my 25% cash back.  I was told that cash back is only good for 48 hours after the deposit and I unable to claim it  at
        this point because several days had gone by.
        I searched the t&c's endlessly and couldn't find a time limit on cash back on a deposit with no bonus attached.
        If you don't want to give cashback then don't and if you want it to be time sensitive then put it in your
        t&c's so it will be clear.
        I would like some verification on this please.  I have not made another deposit since this incident.
        Here is my user name for your convince: MI0248818973
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        blueday

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          • Jade lcb
          I've messaged the rep about your complaint Jade - link to this topic sent.

        • Sloto cash

          sloto

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          Hi Jade

          The cashback has been credited to your account, apologies for the inconvenience

          Mr Sloto
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          Cat50

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           spin time

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          Did they take away the daily $100 freeroll 
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          CATLICKER

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          • Images
          I noticed that also, rena35.  When I finished playing, I asked Live Support:

          You are now chatting with 'Martin'
          Martin: Hello,
          Martin: Thank you for contacting Customer Service, my name is Martin.
          Martin: How may I assist you?
          Me: Hi Martin
          Me: Was just wondering if the $100 Daily Freeroll has been discontinued?
          Me: Slot Freeroll

          Martin: I also do not see it on our tournament lobby.
          Me: exactly
          (pause)
          Martin: At the moment we have a $500 daily free roll, you may enter that of course.
          Martin: Sounds e
          Me: okay, thanks
          Martin: much better eben. B-)
          Martin: Most welcome

          Maybe the Casino Rep. can answer our question.

          NOTE: There are two $500 Slot Freerolls currently running. They are "Weekly" freerolls, not "daily". 
          CHEERS !          CATLICKER
        • Jade lcb

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          Thank you Mr Sloto, but I would also like an answer to my question it it's not too much trouble.
          I don't want to go through that every time I make a deposit. 
        • Sloto cash

          sloto

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          It was confusion regarding another player. Its now resolved. Apologies again

          Mr Sloto
        • Jade lcb

          jade

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          thanks again......
        • Claudia schiffer

          rferry5

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          looking to play at new casinos but not sure about depositing at casinos i never played at before does miami club have easy withdrawl  and deposits for usa players has anybody had probems with this casino thanks rferry5

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