Miami Club rude customer service!

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    Last post ago over 3 years by fried-eggs
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    • last active 7 months ago

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        • Started by
        • last active 7 months ago
        I would like to inquire to the Miami Club rep, why it is when I log in to the casino software on my computer, I get a pop up that says "Friday 100% match bonus".  It doesnt say for qualifying players, or conditions apply, or anything.  Then I go to live chat to inquire.  While I am chatting, the rep types 99Kangacash, then immediately, sorry that was for another player.  Then offers me a 50% bonus. 

        When I ask why I don't qualify for a larger match, I am flatly told to see the website where it states that the casino can decide at its sole discretion who gets what match.  I have made enough deposits to make it to flamingo50 status.  I really like to play here, however I feel misled and like my business isn't important and the reps are rude!  Who likes to see that ANOTHER player can have a 99% bonus but I can't.
        I will just play at Liberty slots where they honor what is advertised, and make it known that they value my business.
      • Index
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          Sr. Member
        • last active about 2 months ago
        Liberty slots has AWESOME customer service. I have yet to read any negative regarding anything with them.
      • Me
        • Replied by
        • last active 5 hrs ago
        hi bgirot,

        you cant directly contact their Rep HERE

      • Index
        • Replied by
          Hero Member
        • last active 4 months ago
        I haven't played there Bgirot but thanks for the heads up on what I can flook forward to. I am also a fan of Liberty Slots, great customer service.

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