RESOLVED - Moneystorm funny casino

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    seculla

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        seculla

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        Hi.

        I claimed bonus in their cashier with their code: 300GAMINATORMONEY.
        The bonus is for 300Euro. So i've started playing games that are available with that bonus (In my case Gaminator games, i've played "Book of Ra). So i got to 40Euro balance but than i got some lucky streak and got up to 1100Euro balance. So i visited the main page to see how is my wagering going and there it says that i have no bonus balance. So i went to live chat and this is my conversation:

        Greg F. - Moneystorm Casino
        Hello Kiril. How may I help you?
        Kiril
        hi i've claimed 300GAMINATORMONEY bonus code
        and can you tell me where can i see how much i've wagered so far ?
        Greg F. - Moneystorm Casino
        Sure
        one second\
        Kiril
        thank you
        Greg F. - Moneystorm Casino
        You can follow your playthrough by checking
        the roll over bar where your balance is, just place your
        mouse over the bar to get your figures.
        Kiril
        yes but it says that i have 0 bonus balance
        and playtrough is at 0%
        Greg F. - Moneystorm Casino
        With bonus code 300GAMINATORMONEY You have the following
        Kiril
        ?
        Greg F. - Moneystorm Casino
        Available: 00.00
        We are having problems with the Gaminator server
        Kiril
        but i have 968$
        right now
        Greg F. - Moneystorm Casino
        Im going to jot down your info and if you could please check back tomorrow to see if it has worked
        Sorry for the inconvenience
        Kiril
        but will what i play today count for wagering ?
        and will this money that i win today still have tomorow ?
        Greg F. - Moneystorm Casino
        Unfortunately, no
        Kiril
        why no
        why are you giving me bonus if i cant play ?
        Greg F. - Moneystorm Casino
        Its a flaw in the system at the moment
        I know its a pain in the butt
        Its happened to me personally but I couldnt get it back weither
        Kiril
        so you give me 300 bonus i'm playing and i got to 1100 balance
        and you tell me that tomorow i will not have that money
        and i was playing for nothing ?
        Greg F. - Moneystorm Casino
        We do apologize for any inconveniace you may have had while playing our courtesy bonus. Today we are testing if the bonus system was corrected and working properly
        and sadly there is still some glitches to fix
        Kiril
        so what should i do now ?
        Greg F. - Moneystorm Casino
        Just keep trying and It might be back up very shortly
        either way we have weekly bonuses that you will be able to redeem no problem
        Again, i apologize for the inconvenience
        Thank you for your chat. Feel free to contact us again.
        Greg F. - Moneystorm Casino has closed the chat.


        So can someone help me with this, because i see this like a BIG JOKE 
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        blueday

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          We do have a direct casino support thread for this casino HERE and you can contact the rep direct HERE (The Rep's forum name is "Pamper Casino")

          Looks like lots of technical problems.  Sorry to see you're having a rough time of it.  I hope the rep can help you.  I suggest taking a screenshot of your balance/account for your records.
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          seculla

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          Thanks for this post from:

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          The problem is "resolved". If there was any problem. I closed the game, logged out and than logged in again, and there was money and wagering informations.

          The biggest problem is that you should do that anytime when you want to see how is your wagering going 

          Thank you anyway 
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          blueday

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            Thanks for this post from:

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            It looks like there was a problem if it wasn't udpating - glad it's resolved though.  Thanks for letting us know.

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