RESOLVED - Moneystorm funny casino

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Last post made 9 years ago by blueday
seculla
  • Started by
  • seculla
  • North Macedonia Super Hero 1018
  • last active 6 years ago

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  • seculla
    • Started by
    • seculla
    • at Jun 10, 14, 07:21:59 PM
    • North Macedonia Super Hero 1018
    • last active 6 years ago

    Hi.

    I claimed bonus in their cashier with their code: 300GAMINATORMONEY.
    The bonus is for 300Euro. So i've started playing games that are available with that bonus (In my case Gaminator games, i've played "Book of Ra). So i got to 40Euro balance but than i got some lucky streak and got up to 1100Euro balance. So i visited the main page to see how is my wagering going and there it says that i have no bonus balance. So i went to live chat and this is my conversation:

    Greg F. - Moneystorm Casino
    Hello Kiril. How may I help you?
    Kiril
    hi i've claimed 300GAMINATORMONEY bonus code
    and can you tell me where can i see how much i've wagered so far ?
    Greg F. - Moneystorm Casino
    Sure
    one second\
    Kiril
    thank you
    Greg F. - Moneystorm Casino
    You can follow your playthrough by checking
    the roll over bar where your balance is, just place your
    mouse over the bar to get your figures.
    Kiril
    yes but it says that i have 0 bonus balance
    and playtrough is at 0%
    Greg F. - Moneystorm Casino
    With bonus code 300GAMINATORMONEY You have the following
    Kiril
    ?
    Greg F. - Moneystorm Casino
    Available: 00.00
    We are having problems with the Gaminator server
    Kiril
    but i have 968$
    right now
    Greg F. - Moneystorm Casino
    Im going to jot down your info and if you could please check back tomorrow to see if it has worked
    Sorry for the inconvenience
    Kiril
    but will what i play today count for wagering ?
    and will this money that i win today still have tomorow ?
    Greg F. - Moneystorm Casino
    Unfortunately, no
    Kiril
    why no
    why are you giving me bonus if i cant play ?
    Greg F. - Moneystorm Casino
    Its a flaw in the system at the moment
    I know its a pain in the butt
    Its happened to me personally but I couldnt get it back weither
    Kiril
    so you give me 300 bonus i'm playing and i got to 1100 balance
    and you tell me that tomorow i will not have that money
    and i was playing for nothing ?
    Greg F. - Moneystorm Casino
    We do apologize for any inconveniace you may have had while playing our courtesy bonus. Today we are testing if the bonus system was corrected and working properly
    and sadly there is still some glitches to fix
    Kiril
    so what should i do now ?
    Greg F. - Moneystorm Casino
    Just keep trying and It might be back up very shortly
    either way we have weekly bonuses that you will be able to redeem no problem
    Again, i apologize for the inconvenience
    Thank you for your chat. Feel free to contact us again.
    Greg F. - Moneystorm Casino has closed the chat.


    So can someone help me with this, because i see this like a BIG JOKE  thumbs_down
    Rated:
    Moneystorm Casino

    1.5/ 5

  • blueday
    • Replied by
    • blueday
    • at Jun 10, 14, 07:54:12 PM
    • United Kingdom Almighty Member 38014
    • last active 2 years ago

    Thanks for this post from:

    We do have a direct casino support thread for this casino HERE and you can contact the rep direct HERE (The Rep's forum name is "Pamper Casino")

    Looks like lots of technical problems.  Sorry to see you're having a rough time of it.  I hope the rep can help you.  I suggest taking a screenshot of your balance/account for your records.

  • seculla
    • Replied by
    • seculla
    • at Jun 10, 14, 08:22:03 PM
    • North Macedonia Super Hero 1018
    • last active 6 years ago

    Thanks for this post from:

    The problem is "resolved". If there was any problem. I closed the game, logged out and than logged in again, and there was money and wagering informations.

    The biggest problem is that you should do that anytime when you want to see how is your wagering going  smiley

    Thank you anyway  thumbs_up

  • blueday
    • Replied by
    • blueday
    • at Jun 11, 14, 02:42:03 AM
    • United Kingdom Almighty Member 38014
    • last active 2 years ago

    Thanks for this post from:

    It looks like there was a problem if it wasn't udpating - glad it's resolved though.  Thanks for letting us know.

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