My first scam ever at Casino Titan

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    Last post ago almost 3 years by clara.hans
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    Phoenix14

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        Phoenix14

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        So I won a jackpot last week on a deposit at Casino Titan, went through the playthrough, and requested a withdrawal.

        Today I wake up, my account is closed, no one will tell me anything, and they have NO excuse as to why they've done this. They refuse to tell me anything, making it obvious they're just stealing my win.

        I demand a response from Casino Titan, and I can't wait to hear how hysterical it is. You guys have NO excuses.
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        Johnny Karp

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        blueday

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          Daniel left and we now have Clara Hans as the rep - you can message her HERE.  I have direct contact with her and I'll bring your thread to her attention.
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          clara.hans

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          Phoenix14 wrote:

          So I won a jackpot last week on a deposit at Casino Titan, went through the playthrough, and requested a withdrawal.

          Today I wake up, my account is closed, no one will tell me anything, and they have NO excuse as to why they've done this. They refuse to tell me anything, making it obvious they're just stealing my win.

          I demand a response from Casino Titan, and I can't wait to hear how hysterical it is. You guys have NO excuses.


          Hi Phoenix,

          I'm sorry to hear you are having a bad time with Casino Titan... please send me a PM including all the details and your username and Ill look into it asap. Ill do my best to get back to you today if I get an answer

          Have a nice day!
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          Phoenix14

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          From: danielle <danielle@casinotitan-support.com>
          To: Kimbo600 <Kimbo600@aol.com>
          Sent: Tue, Feb 11, 2014 3:48 am
          Subject: Phoenix14


          Dear Alex,

          Please be advised that we have issued you a refund and have closed your account with us.

          Please allow up to 10 business days for the funds to show back in your account as this is an international refund and it can take some time to show up.

          Kind regards,

          Danielle
          Finance
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          Phoenix14

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          You messed up BIG TIME Casino Titan, I worked for the Better Business Bureau and you're all in BIG TROUBLE.
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          Phoenix14 wrote:

          You messed up BIG TIME Casino Titan, I worked for the Better Business Bureau and you're all in BIG TROUBLE.


          What the heck is that supposed to mean?????  A Threat????  or maybe just babble from some nut case????? Huh????
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          Phoenix14

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          Nut case? They're refusing to pay me my winning and you're calling me a nut case? Get out of the thread idiot.

          I worked for the Better Business Bureau and I'm having you all shut down. Say goodbye to your casino license, your jobs, and your entire scam operation. I'm starting in the morning.
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          Phoenix14

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          I already contacted The Curacao Internet Gambling Association, your licenser, and I'm using legal methods through the Better Business Bureau, TRY IT AGAIN.
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          Phoenix14

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          Check out this guy Larry, criminal right there. Knows they scammed me and has a smarmy attitude about it, I'll make sure your employers know this in the future.

          Please wait for a site operator to respond.

          You are now chatting with 'larry'

          larry: Welcome to Casino Titan. This is larry.

          larry: May I have your username and how may I assist you?

          larry: PLAY FOR FREE with 100% cashback on YOUR SECOND DEPOSIT OF THE DAY!

          Phoenix14: Hi is management in a meeting right now?

          larry: Yes,that seems to be the case.

          Phoenix14: Can you let them know that Phoenix14 will be contacting you and the Curacao Internet Gambling Association with a lawyer from the Better Business Bureau?

          larry: Of course,I can.

          Phoenix14: I'm having your license revoked.

          larry: That's dire news. Shall we add some kind of signature?

          Phoenix14: Only that your sarcasm is incriminating, I'll be saving this conversation.

          Phoenix14: Enjoy being on the forums larry.

          larry: You do not need to,we do the same.
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          Hi Phoenix14,

          please refrain from any type of threats as it is not only counterproductive but it is also something that LCB do not allow in terms of our boards being abused in such way.

          Please mind we have nothing against players/you posting complaints and we endorse transparency and it is why we have this section and casino representatives who are here for the sake of players.

          clara.hans have asked you to private message her so I strongly advise you to do exactly that so she can look into it.

          Please also mind that I am not siding with anyone here, as we still need to look at all the facts and Im sure they will be provided by both sides and that this complaint will be resolved to everyone's pleasure.

          cheers
          Zuga
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          BMWSTACK

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          Phoenix, you working at the better business bureau has nothing to do with the online casino in a foreign country.  Secondly thinking your going to revoke a license is not going to happen. They can get away with anything you want. 

          I understand emotions can get the best of us, but you need to handle this in a calm manner, not only to get the issue resolved, but to make certain they are the ass and not yourself.

          If you have not done anything wrong there is a good chance you do get paid and they will be the one with egg on their face. 
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          clara.hans

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          Phoenix14 wrote:

          Check out this guy Larry, criminal right there. Knows they scammed me and has a smarmy attitude about it, I'll make sure your employers know this in the future.

          Please wait for a site operator to respond.

          You are now chatting with 'larry'

          larry: Welcome to Casino Titan. This is larry.

          larry: May I have your username and how may I assist you?

          larry: PLAY FOR FREE with 100% cashback on YOUR SECOND DEPOSIT OF THE DAY!

          Phoenix14: Hi is management in a meeting right now?

          larry: Yes,that seems to be the case.

          Phoenix14: Can you let them know that Phoenix14 will be contacting you and the Curacao Internet Gambling Association with a lawyer from the Better Business Bureau?

          larry: Of course,I can.

          Phoenix14: I'm having your license revoked.

          larry: That's dire news. Shall we add some kind of signature?

          Phoenix14: Only that your sarcasm is incriminating, I'll be saving this conversation.

          Phoenix14: Enjoy being on the forums larry.

          larry: You do not need to,we do the same.


          Hi Phoenix,

          I'm still waiting for an update on the situation regarding your account.

          I want to let you know that I contacted also the brand manager in regards to the chat you copied here and I requested them to have a talk with the person who answered this way.

          I apologize for the inconvenience, will update you regarding the situation with your account.

          Clara
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          BMWSTACK

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          Phoenix14 wrote:

          Nut case? They're refusing to pay me my winning and you're calling me a nut case? Get out of the thread idiot.

          I worked for the Better Business Bureau and I'm having you all shut down. Say goodbye to your casino license, your jobs, and your entire scam operation. I'm starting in the morning.


          How this going so far?  Are they out of business yet? Did you get anyone fired? 

          @Clara, how long does it take to get the reason the account is closed?  They should have the answer immediately, unless they did close without a reason and now searching for an excuse.
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          clara.hans

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          Phoenix14 wrote:

          Check out this guy Larry, criminal right there. Knows they scammed me and has a smarmy attitude about it, I'll make sure your employers know this in the future.

          Please wait for a site operator to respond.

          You are now chatting with 'larry'

          larry: Welcome to Casino Titan. This is larry.

          larry: May I have your username and how may I assist you?

          larry: PLAY FOR FREE with 100% cashback on YOUR SECOND DEPOSIT OF THE DAY!

          Phoenix14: Hi is management in a meeting right now?

          larry: Yes,that seems to be the case.

          Phoenix14: Can you let them know that Phoenix14 will be contacting you and the Curacao Internet Gambling Association with a lawyer from the Better Business Bureau?

          larry: Of course,I can.

          Phoenix14: I'm having your license revoked.

          larry: That's dire news. Shall we add some kind of signature?

          Phoenix14: Only that your sarcasm is incriminating, I'll be saving this conversation.

          Phoenix14: Enjoy being on the forums larry.

          larry: You do not need to,we do the same.


          Hi Phoenix,

          After speaking with the casino, we were informed that while running standard security procedures for your account, they discovered you had a transaction related issue with one of their credit card merchant for another casino.  The issue was flagged as a high security  risk and as a result, your account was closed and your deposit was reimbursed. We do not have any other information regarding the issue, as due to privacy concerns, the merchant is not allowed to release the name of the other company they work with or the details of the issue.

          Regarding the situation with the representative, Larry, we have handled this from our end he has been reprimanded to the degree necessary for his infraction.

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